Vodacom LTE Complaint

Just an update the store have just phoned me and they have a replacement dongle so I will get that tomorrow and give it a go
 
Well I have just got back with the new LTE dongle and this is what I get

Ping: 66ms
Download: 2.2Mbps
Upload: 0.06Mbps

Another test
http://www.speedtest.net/my-result/6138044758

and another test

2qktth5.png


I tried a few more test site and they just time out
 
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Well this morning I went back to the shop and gave them the new test results with all the equipment, so they now need to log a network fault. The sad thing is I have had a network fault logged for about 3 weeks now Ref: 017Z~Z3BJ and all I get is the run around from the help desk. No one comes back to me and when I ask all I get is it is under investigation.

It really is a sad state we find ourselves in that shocking service is just the accepted norm in South Africa these days.
 
TriumphTalk said:
Well this morning I went back to the shop and gave them the new test results with all the equipment, so they now need to log a network fault. The sad thing is I have had a network fault logged for about 3 weeks now Ref: 017Z~Z3BJ and all I get is the run around from the help desk. No one comes back to me and when I ask all I get is it is under investigation.

It really is a sad state we find ourselves in that shocking service is just the accepted norm in South Africa these days.
Click to expand...

Please PM me the sim card number or cell number to this email

[email protected]

The modem, when connected, what colour is the light?
 
Ockie said:
Please PM me the sim card number or cell number to this email

[email protected]

The modem, when connected, what colour is the light?
Click to expand...

Okie they have everything with them once again, so I am once again sitting with something I paid for and no service from day one, this is really ridiculous. Even sending an email to the Vodacom email address gave no results at all as they have it so locked down that their customers are just not able to make contact with anything other than that help desk that is no help at all.

The modem light is green and the desktop aps tell me I am connected to LTE.
 
TriumphTalk said:
Okie they have everything with them once again, so I am once again sitting with something I paid for and no service from day one, this is really ridiculous. Even sending an email to the Vodacom email address gave no results at all as they have it so locked down that their customers are just not able to make contact with anything other than that help desk that is no help at all.

The modem light is green and the desktop aps tell me I am connected to LTE.
Click to expand...

Urg. And a member of the staff at the shop cant go to the area and do a speedtest? I have done that a few times to convince a customer to take a BC Lite fixed connection from me provided it is a reasonable distance to travel.
 
Well considering the shop is about 1KM away from were I am I will rather say nothing, I think this experience has put me off Vodacom for life. My problem is I need something that I can also just attached to any desktop PC if I am busy working on it.
 
Well tomorrow it will be 5 weeks since I purchased this item from Vodacom. So they finally admitted that the product does not work and gave me a refund on the USB LTE device but flatly refuse to give me a refund on the data that I purchased and could not use because for one they had the device all the time.

So normally when a company gives you bad service they go out of their way to make it right and in most cases even give you something back for the trouble you have had.

Not Vodacom they still make you pay for it and then tell you we sorry that you feel you should get your money back for the data you could not use. Sort of like I am being unreasonable to actually expect to not have to at least pay something for bothering them with this all.

MY .... how did we digress to such an extent in South Africa were bad service like this is just an acceptable factor we are expected to live with?

I am now so glad that I never purchased my phones for my business that same day :mad::mad:
 
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