Vodacom migration system does not work properly.

M

MBB

Active Member
Joined
Mar 2, 2006
Messages
40
Reaction score
0
Location
Modderfontein Road 3
On March 11, I sent an e-mail to Customer care to migrate my 1gig HSDPA contract to a 2gig contract. After at least 6 e-mails and 5 voice consultations with the Customer care personnel, and receiving several reference numbers, it still has not happened. Nor did I get the promised call within 1 working day.The net result is that during April and now May I have a 1 gig contract (according to my balance on Vodacom4me), and I bought a 1 gig adhoc bundle. The cherry on the top was when my statement arrived tonight via the internet. I have been charged for a 2gig bundle as well as a 1gig adhoc bundle. I don't care if a Customer care consultant tells me over the phone that it has happened I only have the usage as set out in my account balance on Vodacom4me.
Reference numbers -Aw-BU2K-WT51L and AW-CB0W-Ot59R for starters.
Having had several accounting problems buying adhoc bundles in the past, I dread to think how long the current problem is going to take to sort out.
I hate talking to Customer care consultants when I have a billing or technical
problem that can't be sorted out immediately.
 
MBB said:
On March 11, I sent an e-mail to Customer care to migrate my 1gig HSDPA contract to a 2gig contract. After at least 6 e-mails and 5 voice consultations with the Customer care personnel, and receiving several reference numbers, it still has not happened. Nor did I get the promised call within 1 working day.The net result is that during April and now May I have a 1 gig contract (according to my balance on Vodacom4me), and I bought a 1 gig adhoc bundle. The cherry on the top was when my statement arrived tonight via the internet. I have been charged for a 2gig bundle as well as a 1gig adhoc bundle. I don't care if a Customer care consultant tells me over the phone that it has happened I only have the usage as set out in my account balance on Vodacom4me.
Reference numbers -Aw-BU2K-WT51L and AW-CB0W-Ot59R for starters.
Having had several accounting problems buying adhoc bundles in the past, I dread to think how long the current problem is going to take to sort out.
I hate talking to Customer care consultants when I have a billing or technical
problem that can't be sorted out immediately.
Click to expand...

Let me check on this for you.
 
Hi,

I have the same problem, I have given up, and my contract is up for renewal on the 20/05/2007. I will then do the migration from 1gig to 2gig in the shop @ Brooklyn mall. That should work.

MBB have a look on the Vodacom4Me site, I have noticed that under "My Account" and then "Services" there is an entry "Value Added Services - Active". Mine states "My Gig 2 Contract" as active, even though my balance reflects 1gig.
 
MBB said:
On March 11, I sent an e-mail to Customer care to migrate my 1gig HSDPA contract to a 2gig contract. After at least 6 e-mails and 5 voice consultations with the Customer care personnel, and receiving several reference numbers, it still has not happened. Nor did I get the promised call within 1 working day.The net result is that during April and now May I have a 1 gig contract (according to my balance on Vodacom4me), and I bought a 1 gig adhoc bundle. The cherry on the top was when my statement arrived tonight via the internet. I have been charged for a 2gig bundle as well as a 1gig adhoc bundle. I don't care if a Customer care consultant tells me over the phone that it has happened I only have the usage as set out in my account balance on Vodacom4me.
Reference numbers -Aw-BU2K-WT51L and AW-CB0W-Ot59R for starters.
Having had several accounting problems buying adhoc bundles in the past, I dread to think how long the current problem is going to take to sort out.
I hate talking to Customer care consultants when I have a billing or technical
problem that can't be sorted out immediately.
Click to expand...


Sorted? I believe the guys have been speaking to you?
 
Hi,
Not really. What they have done is given me a 1gig adhoc bundle.
Unless there is a change in procedure which I am not aware of, I will be billed for a 2gig contract plus a 1gig adhoc bundle and a credit will be passed for the adhoc bundle the following month. The same as this month.
The problem is a system problem which has not as yet been corrected.
The Vodacom4me Value Added Service reflects a 2gig contract while my Account info balance on Vodacom4me reflects a 1gig contract and a 1gig adhoc bundle.
Very messy. Thanks for your effort anyway.
 
MBB said:
Hi,
Not really. What they have done is given me a 1gig adhoc bundle.
Unless there is a change in procedure which I am not aware of, I will be billed for a 2gig contract plus a 1gig adhoc bundle and a credit will be passed for the adhoc bundle the following month. The same as this month.
The problem is a system problem which has not as yet been corrected.
The Vodacom4me Value Added Service reflects a 2gig contract while my Account info balance on Vodacom4me reflects a 1gig contract and a 1gig adhoc bundle.
Very messy. Thanks for your effort anyway.
Click to expand...

PM me your e-mail addy, won't you. I'll get us all in sync on e-mail (hopefully!)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X