Vodacom on Facebook

[AntjieSomers]

Today on Vodacom's Facebook: "We are experiencing 3G data problems in the Randburg area due to a break in a Telkom fibre. We're working on restoring service asap, and will keep you updated."

I like it when they keep me updated.

 

[ShadowRider]

Hmm... Would be nice if Vodacom operators would be made aware of this.
Waisted 30Min on the phone trying to figure out if it was me or them.
Generally when my nets out I can't view FB, hello...

PS: Well thanks anyway Vodacom on a quick repair as 3G is back up. Or is it Telkom I should be thanking?

 

[Fantastic1]

They should rather send an sms to all users who are affected including the call centre agents

 

[VodacomData]

There is a process in place , might not be followed correctly

 

[Lucasg]

I got this same message from Vodacom on Twitter as well as another one when service was restored. It might be useful if Vodacom could set up a dedicated information service to report all network issues (ie. when it doesn't work) on all the major social networks. This way you don't have to make your way past all the advertising junk when looking for important info.