Took my BB in for repairs (yes, I know it's a BB... so not surprising it needed fixin'
) 3 weeks ago to Vodacom Pavilion. The lady who helped told me 2-3 weeks, (3 weeks was the absolute max she said) and that I would get an sms confirming that it had gone in.First problem - never got an sms, phoned store and they say "there was a problem" with the system and a lot of repairs that week didnt receive the confirmations.
Now it's been 3 weeks and NOBODY can tell me where my phone is. I phone the store and they very rudely and abruptly tell me "It hasn't come back" - he never even asked my name, phone number, phone type, nothing. Just said "Not possible that it's back here yet, or we would've told you"
So I politely say I was told 2-3 weeks, and he continues to be very abrupt and says "Not possible, repairs are 3-4 weeks". I said, "If it isn't back next week, will you change the goal posts again and say 5-6 weeks?" - this is when he got really rude, "Well how do you know it won't be back next week" - ummmm, not what I said genius.
So try calling 111, and they can't tell me anything as they don't keep records of repairs, and I have to deal with the store, which were so rude earlier. Brilliant.
Will I ever see my phone again? All I want is some information on where it is, what is wrong with it, when can I expect it back? And all I am getting is rather rude attitudes.
Also a little honesty about how long repairs take when you hand the phone in would be nice, and keeping customers updated!
I know others who have had replacement BB's within 3 days after sending their broken ones in
Yet here I sit in the dark about what is happening with mine.
