Vodacom portal registration problem

U

undesign

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Hi peeps

Anybody know where I can direct my problem to?

Tried to register a new data prepaid number on the vodacom.co.za site - received the confirmation email, but when I click on the link I get this error from the vodacom site:

"The activation details are incorrect, please ensure that you use the exact URL specified in the email"

There are no options to re-send confirmation email (basic functionality?) or cancel the process and restart registration (basic functionality?.

You would think that the process is cancelled after say 24 hours if you don't respond to the confirmation email (basic functionality?), but I get the following message when trying to register again:

"We noticed that you are already registered with us. If you forgot the password for your Vodacom online profile, please click on the link below."

I logged a call on 25 Dec and received an email that it will be resolved in 24 hours. A few calls later, two requests to escalate...and nothing yet, still unresolved...including an admonishment that "I'm not the only one with issues, I should be patient".

I've used approximately 12Gb of prepaid the last two weeks on holiday...bought at the 2Gb promo price of R249 each which seems to be the limit on online banking prepaid purchase (both FNB and Vodacom). I presume I would be able to buy larger bundles on the vodacom site?
 
I cannot begin to tell you the number of similar problems I have had with that site, either registering in the first place, or having it then refuse to accept those registration details to get onto the site.

In several cases I have simply given up and ended up inserting the (data) SIM into a phone to check the balance etc. Really frustrating, and certainly in my experience it's been dodgy like this for ages.
 
I too have problems with the site as well as the App and for two months have not been able to get Vodacom to address the problem also several escalations but nothing. Cannot get any balances from either the site or the app. Cannot place the sim into my phone as the iPhone uses a nano sim and the data sim is the original size.

Vodacom really suck when it comes to fixing their problems
 
Stalker said:
I too have problems with the site as well as the App and for two months have not been able to get Vodacom to address the problem also several escalations but nothing. Cannot get any balances from either the site or the app. Cannot place the sim into my phone as the iPhone uses a nano sim and the data sim is the original size.

Vodacom really suck when it comes to fixing their problems
Click to expand...

Exactly that. Useless support.
 
Today I cannot get into any of my four accounts through the portal. Keeps on telling me I entered incorrect log-in details. Tried on iPad app and website ... no joy.
 
Hi

Pm me your numbers for those having issues.

Regards
VodacomData
 
I see there was an APP update for the iPhone today but nothing has changed I still cannot get any balances via the web portal or the app for any of my accounts.
 
I also note that conveniently that my previous service request was closed even though the problem was not sorted
 
Still no reply either from Vodacomdata or customer care.

Excellent service from Vodacom NOT
 
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