Vodacom Pre Legal Department PLEASE HELP
Will Benny or Colin in the pre legal department please call a person back!! PLEASE PLEASE.
In March 09 I do some surfing and come across an advert from Smartcom Connect. They have a Dell laptop with built in 3G. Specs are 12.1 inch screen, 80gig drive. 3 cell and then a bit further on they say 6 cell etc... So i fill in the request and the next day Tebogo from Smartcom direct calls me back. Checks me out and all is ok. BUT I ask Tebogo about the specs and she says wait a bit let me check. A while later she is back. Yep specs are 100% correct the battery is a 3 cell.. I say cool ok. She then says Vodacom will contact me as this falls under the risk dept.
The Next day VC calls and all is OK she tells me that I will get my laptop within 7 days. The the next day its at my door. Man the BEST Service yet... BUT... Yes u guessed it.. Not the model advertised but the Dell 901 model. SO I left it did not open the box confirmed the specs by going into Dells website and got the info using the TAG number.
So I call Tebogo Back. she says ho let me check with Vodacom and I will call you back. 5 min later she calls and says VC gave them the wrong specs SORRY. I say OK if u can't supply then I don't need it.
So the Nightmare begins.
2 days later R348 goes out my account. I call Smartcom direct and speak to the super... He says sorry Vodacom can take a while with this so he agrees that a stop payment is better. (R30) Cost to me I do it.
3 Weeks later and (after a weekly phone call from me) and even mailing vodacom's warehouse they collect it. I think Nice its over..
Was I wrong. Comes mid April I get an SMS that I need to pay my account is in arrears. I call the magic number 0821945 and spend over half an hour and the guy says that they have not credited anything as yet. So we decide its better to pay for April as by May it should all be sorted out and my R348 will be back into my account.
May is here and the same SMS comes back.. So I call the number ask to speak to a super and they say we will help you. So they put me through to MISHA in the PRE Legal Dept. I repeat the story for the 10th time... and he starts to check.. Ho he says yes the credit note has not been done.. As its a dealer cancellation he will check some more I must hold on.. So 5 min later he says yes I see the laptop is back in the warehouse and he does not know why the credit note has not been passed and the contract canceled and he will send a email through and all will be sorted.
I ask Misha when can I call you to check he says Monday. I ask for a direct number he says no number I must call the 0821946 and ask for Pre Legal Dept they will put me through and ask for MISHA.
So Monday I get the sms again. and I call pre Legal department. When no luck on the 0821945 its cuts me off when they try and transfer. So I get the direct number. 011 5463862. same thing cuts off. I figure a problem with the switchboard give it some time. I tried again got through and a lady answered. I ask for MISHA and get told that MISHA is busy can she help. I told her the story and she says hold a bit. She speaks to MISHA and tells me that Misha will resend the email not to worry all will be sorted.
Today Wednesday the line is now barred for outgoing calls.. NICE...
I cal the magic number again and get through to Pre Legal Dept. Ask for Misha the lady says they can't transfer calls can she help. So I tell the story and ask to speak to a Super as now I am not a happy pappy. She says they in a meeting and will call me back...
So to cap. I try and give VC Business, They mess up from the beginning. I have called to rectify and what do I get for being the loyal customer on contract since 2000.. Minus R348 my cell barred and treated like an a***hole. THANKS VODACOM....
Now please if we can get someone who can help to call me back as promised.
Thanks for listening..
Will Benny or Colin in the pre legal department please call a person back!! PLEASE PLEASE.
In March 09 I do some surfing and come across an advert from Smartcom Connect. They have a Dell laptop with built in 3G. Specs are 12.1 inch screen, 80gig drive. 3 cell and then a bit further on they say 6 cell etc... So i fill in the request and the next day Tebogo from Smartcom direct calls me back. Checks me out and all is ok. BUT I ask Tebogo about the specs and she says wait a bit let me check. A while later she is back. Yep specs are 100% correct the battery is a 3 cell.. I say cool ok. She then says Vodacom will contact me as this falls under the risk dept.
The Next day VC calls and all is OK she tells me that I will get my laptop within 7 days. The the next day its at my door. Man the BEST Service yet... BUT... Yes u guessed it.. Not the model advertised but the Dell 901 model. SO I left it did not open the box confirmed the specs by going into Dells website and got the info using the TAG number.
So I call Tebogo Back. she says ho let me check with Vodacom and I will call you back. 5 min later she calls and says VC gave them the wrong specs SORRY. I say OK if u can't supply then I don't need it.
So the Nightmare begins.
2 days later R348 goes out my account. I call Smartcom direct and speak to the super... He says sorry Vodacom can take a while with this so he agrees that a stop payment is better. (R30) Cost to me I do it.
3 Weeks later and (after a weekly phone call from me) and even mailing vodacom's warehouse they collect it. I think Nice its over..
Was I wrong. Comes mid April I get an SMS that I need to pay my account is in arrears. I call the magic number 0821945 and spend over half an hour and the guy says that they have not credited anything as yet. So we decide its better to pay for April as by May it should all be sorted out and my R348 will be back into my account.
May is here and the same SMS comes back.. So I call the number ask to speak to a super and they say we will help you. So they put me through to MISHA in the PRE Legal Dept. I repeat the story for the 10th time... and he starts to check.. Ho he says yes the credit note has not been done.. As its a dealer cancellation he will check some more I must hold on.. So 5 min later he says yes I see the laptop is back in the warehouse and he does not know why the credit note has not been passed and the contract canceled and he will send a email through and all will be sorted.
I ask Misha when can I call you to check he says Monday. I ask for a direct number he says no number I must call the 0821946 and ask for Pre Legal Dept they will put me through and ask for MISHA.
So Monday I get the sms again. and I call pre Legal department. When no luck on the 0821945 its cuts me off when they try and transfer. So I get the direct number. 011 5463862. same thing cuts off. I figure a problem with the switchboard give it some time. I tried again got through and a lady answered. I ask for MISHA and get told that MISHA is busy can she help. I told her the story and she says hold a bit. She speaks to MISHA and tells me that Misha will resend the email not to worry all will be sorted.
Today Wednesday the line is now barred for outgoing calls.. NICE...
I cal the magic number again and get through to Pre Legal Dept. Ask for Misha the lady says they can't transfer calls can she help. So I tell the story and ask to speak to a Super as now I am not a happy pappy. She says they in a meeting and will call me back...
So to cap. I try and give VC Business, They mess up from the beginning. I have called to rectify and what do I get for being the loyal customer on contract since 2000.. Minus R348 my cell barred and treated like an a***hole. THANKS VODACOM....
Now please if we can get someone who can help to call me back as promised.
Thanks for listening..
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