Vodacom problems

[Ockie]

Oh ok....thought it was aimed at me lol. For now the work around data sim scenario will have to do I think...untill such time that Vodacom changes their Business rules etc regarding this situation. So, please dont go into a Vodashop trying to strangle the consultant because he cant give you the lower subs on the 500 meg because your contract have come to term . Rather request the above solution I provided or if somone else knows of a better one, then post it here. Most people only use their 3G contracts to connect to the net...so loosing that number should not be a train smash in most cases I would think.

 

[marine1]

Oh ok....thought it was aimed at me lol. For now the work around data sim scenario will have to do I think...untill such time that Vodacom changes their Business rules etc regarding this situation. So, please dont go into a Vodashop trying to strangle the consultant because he cant give you the lower subs on the 500 meg because your contract have come to term . Rather request the above solution I provided or if somone else knows of a better one, then post it here. Most people only use their 3G contracts to connect to the net...so loosing that number should not be a train smash in most cases I would think.

Sorry man was not aimed at you at all. I apologise.
But yes your solution is the only solution. There is no other way to do this which I find ridiculous.
Thanks man and sorry once again I should have worded it better.

 

[Getafix]

you cant get the new K3565 modem @ 199 per month on the STD MyMeg 500. If you upgrade your existing 3G contract, the new tarriff will be loaded and instead of paying R249 PM, you will then pay R199. Contract will be extended for 24 months.

Fine I upgrade my contract, get locked in for 24 months and pay R199.00

Perhaps this will help Marine....cancell the 3G line that you have now finished the contract term for. Once the line goes inactive, then you can get a data sim and then load the 500 Meg montly bundle R189.00 on there and just use the modem you already have. This of course is provided she has another Vodacom contract for ther cellphone.

Fine. I cancel every thing. Pay R189.00 with no obligations.

@OC

Yiss, you can't please every one.

Please don't give me horse droppings and then cover it with custard and try to tell me it is pudding.

Explain this: Why cant VC offer R189.00 on expiry date of a existing contract no obligations month to month?

That difficult?

 

[Dolby]

Yea I went the DataSIM route as well - went from R449.00pm for 24 months to R389.00pm as I'm not subsiding the modem.

To V3G - I've never disagreed with you before, but I'm with marine on this. They should do it automatically since one is not subsidising the modem anymore or - at the various least - change it when you request it.

 

[Ockie]

That is not how I meant it Getafix. I was merely suggesting a solution that is available as of now. I can not answer on behalf of Vodacom regarding the policies and business rules...but can offer or at least try and offer a solution that is workable.

I appologize for not being able to offer a clearer explanation and solution for you.

 

[marine1]

Yea I went the DataSIM route as well - went from R449.00pm for 24 months to R389.00pm as I'm not subsiding the modem.

To V3G - I've never disagreed with you before, but I'm with marine on this. They should do it automatically since one is not subsidising the modem anymore or - at the various least - change it when you request it.

I cannot for the life of me understand why they dont do it?????
How can they keep charging you for something that is already paid for, this goes for normal call / phone contracts as well.
Anyone know where to mail these idiots? I want answers failing which I am going to the press / Icasa or anyone else how will listen.
As I spotted elsewhere, it would be great if MYBB would do something about it.

 

[Getafix]

That is not how I meant it Getafix. I was merely suggesting a solution that is available as of now. I can not answer on behalf of Vodacom regarding the policies and business rules...but can offer or at least try and offer a solution that is workable.

I appologize for not being able to offer a clearer explanation and solution for you.

It is nothing personal.

Thanks for your suggestions.

Data and voice should be identical. Would you guys suggest I cancel my voice number.

As it goes for VC's policies and rules I am and will rev them. It is stupid, thieving and deceiving. Without fail their personnel will come up with lame or commin denial stories.

Now that VC know about the problem are they going to fix it? No. The way they implement their policies now they are making millions. It is like stealing candy from a kid. Ask your directors what they will do if I short change their children just because they know no better. What does your average VC customer know better?

And VC3g don't want the new customer law. I wonder why?

 

[vodacom3g]

Yea I went the DataSIM route as well - went from R449.00pm for 24 months to R389.00pm as I'm not subsiding the modem.

To V3G - I've never disagreed with you before, but I'm with marine on this. They should do it automatically since one is not subsidising the modem anymore or - at the various least - change it when you request it.

You'll notice I only stated how it works.

 

[vodacom3g]

It is nothing personal.

Thanks for your suggestions.

Data and voice should be identical. Would you guys suggest I cancel my voice number.

As it goes for VC's policies and rules I am and will rev them. It is stupid, thieving and deceiving. Without fail their personnel will come up with lame or commin denial stories.

Now that VC know about the problem are they going to fix it? No. The way they implement their policies it now they are making millions. It is like stealing candy from a kid. Ask your directors what they will do if I short change their children just because they know no better. What does your average VC customer know better?

And VC3g don't want the new customer law. I wonder why?

 

[Getafix]

It seems you are reverting to smilies for answers these days.

A little while ago there was a thread about the new customer law. You were going on how this law is going to hurt small business.

Don't you think this thread will be a perfect case to submit to a court of law under the new law?

VC defence can be, as in this thread, that they don't have the ability to change their ways.

I hope it answers your smiley.

 

[marine1]

This is unethical practice plain and simple. They can change the bloody stupid outdated system.
This is a feature of the system because they dont want you to be able to do it.
I wonder if MYBB will take it up with Vodacom?

 

[vodacom3g]

It seems you are reverting to smilies for answers these days.

A little while ago there was a thread about the new customer law. You were going on how this law is going to hurt small business.

Don't you think this thread will be a perfect case to submit to a court of law under the new law?

VC defence can be, as in this thread, that they don't have the ability to change their ways.

I hope it answers your smiley.

As you've already pointed out I commented how some laws can be abused by debtors to not pay and this is a very real and serious problem for SME's.

How you connect that discussion (about SME's) to the topic under discussion here (automatic extension of contracts) is a bit weird. Seems you're trying to turn this into a personal attack.

 

[longboy]

Plain and simple...it's a shady business practise that's designed to make money off customers.

 

[marine1]

Plain and simple...it's a shady business practise that's designed to make money off customers.

Correct

 

[Getafix]

As you've already pointed out I commented how some laws can be abused by debtors to not pay and this is a very real and serious problem for SME's.

How you connect that discussion (about SME's) to the topic under discussion here (automatic extension of contracts) is a bit weird. Seems you're trying to turn this into a personal attack.

The main point in this thread is: Why don't we automatically get charged less after a contract expires?

Using your own words: "automatic extension of contracts".

My question to you was: Will this be a good test case under the new law?

 

[marine1]

Pitty this law cannot be tested now

 

[garyb01]

Plain and simple...it's a shady business practise that's designed to make money off customers.

Plain and simple...it's a shady business practise that's designed to make money off customers.

I posted this in this thread a few days ago http://mybroadband.co.za/vb/showthread.php?t=175478 but thought that it would fit in very nicely with the sentiment displayed in most of the posts this thread. Dont want to derail this one, just want to point out that the unfair business practices are not just limited to this case!

Can Someone Please explain this one to me?
November 2007 my wife took out a Weekender plus contract with Vodacom and received a Samsung U700 phone with the contract.

Around Feb 2008 she then migrated the contract to a talk 200s and then a few months later to a talk 500s for various reasons.

This contract has now been active for around 18 Months, but bare in mind, originally signed on a Weekender contract and the phone provided was for that Weekender contract.

So, yesterday we call V/C customer care because she now no longer requires the high volume calls because she has changed jobs and has a work cell. We requested the package to be dropped back down from the talk 500s to the talk 200s. Now logic says to me that if the contract was originally signed on the Weekender package and voluntarily upgraded, there should be no problems or penalties going back, not so?

Well, she was mailed a migration quotation, with a pay in amount of R 1568.00 for handset recovery fees!!!!!!!!! Good grief!!! How on earth can V/C want to charge this when she is not even migrating below the original contract signed for, but in fact to a bundle which is still higher than the original? Surely its daylight robbery to now still want to charge an amount of R 1568.00 handset recovery fees in this case, while for the last 15 months they have been benefiting from her having been on a FAR HIGHER MONTHLY talk contract than originally signed for?

So my question is this: Am I missing something here? Can someone please explain this one to me? Are we wrong to expect to go back without any problems or penalties when the package that we want to go to is still higher than the contract originally taken out?

 

[vodacom3g]

Can Someone Please explain this one to me?
November 2007 my wife took out a Weekender plus contract with Vodacom and received a Samsung U700 phone with the contract.

Around Feb 2008 she then migrated the contract to a talk 200s and then a few months later to a talk 500s for various reasons.

This contract has now been active for around 18 Months, but bare in mind, originally signed on a Weekender contract and the phone provided was for that Weekender contract.

So, yesterday we call V/C customer care because she now no longer requires the high volume calls because she has changed jobs and has a work cell. We requested the package to be dropped back down from the talk 500s to the talk 200s. Now logic says to me that if the contract was originally signed on the Weekender package and voluntarily upgraded, there should be no problems or penalties going back, not so?

Well, she was mailed a migration quotation, with a pay in amount of R 1568.00 for handset recovery fees!!!!!!!!! Good grief!!! How on earth can V/C want to charge this when she is not even migrating below the original contract signed for, but in fact to a bundle which is still higher than the original? Surely its daylight robbery to now still want to charge an amount of R 1568.00 handset recovery fees in this case, while for the last 15 months they have been benefiting from her having been on a FAR HIGHER MONTHLY talk contract than originally signed for?

So my question is this: Am I missing something here? Can someone please explain this one to me? Are we wrong to expect to go back without any problems or penalties when the package that we want to go to is still higher than the contract originally taken out?

Can you PM me ALL the details. But please write the PM in such a way that I can just forward it directly. (Can't do extensive copy and paste from a mobile ) So include all details, contact numbers, etc.

 

[garyb01]

Can you PM me ALL the details. But please write the PM in such a way that I can just forward it directly. (Can't do extensive copy and paste from a mobile ) So include all details, contact numbers, etc.

Thank you V3G, I will do as soon as I get a moment spare, may only be tomorrow or Friday, but will do before the weekend, appreciate it.

 

[Getafix]

As you've already pointed out I commented how some laws can be abused by debtors to not pay and this is a very real and serious problem for SME's.

How you connect that discussion (about SME's) to the topic under discussion here (automatic extension of contracts) is a bit weird. Seems you're trying to turn this into a personal attack.

You asked

The main point in this thread is: Why don't we automatically get charged less after a contract expires?

Using your own words: "automatic extension of contracts".

My question to you was: Will this be a good test case under the new law?

And I explained.

Are you prepared to answer?

PS: This is nothing personal. It is about Vodacom and their unjust practices, policies and rules.

As I said in another thread: Enjoy your trip. I hope to be around when you return.