Vodacom refund on order cancelled by them

IVTEC said:
Yes, exact same experience last year with the Huawei watch special. Spent just over R400. Had to jump through all those hurdles you just crossed now with no success. Just wrote it off as school fees. It boggles the mind that a massive company like Vodacom does this.
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I had the same experience ... no idea how to get that refunded.
 
I ordered something on clicks website this morning.

I got an order number and delivery date immediately.

I cant believe that a massive company like Vodacom can be so incompetent. It boggles the mind. You order, pay and then they don't know what happened to your money.

I am still waiting for the Hello Peter rep to phone me back
 
Suspect99 said:
On the 5th April I placed an order for a prepaid phone on the Vodacom online store.

I ordered as a guest since I am not a Vodacom customer and did not create an account.
I paid with my credit card and the transaction was successful and the money was reserved on my credit card.
The vodacom website stated that I would receive an order and tracking number shortly.

After 1 week I received no order or tracking number from vodacom and the funds were still reserved on my card.

I called the call centre 082135, who put me through to online sales ( who claim to only be able see contract applications, they put me to aftersales who claimed the same).

I got transferred to 9 other numbers who all couldn't help.
They eventually told me to go to a vodacom store with my POP.

I went there and they told me that "the online store is our competitor and we don't have access to their system"

Midnight on Friday 12th April I get an SMS say that your order E****** is cancelled . If you believe this is an error please call 0821945

I think, Well at least I have an order number now and can get my money back. I call the number and they say they cant assist with prepaid sales made on the website:rolleyes:. They advise me to send an email to [email protected]. I email them and get an automated reply telling me that they are moving to the vodapay app. I phone vodapay and they advise me that vodapay is different to the vodacom.co.za online store so they can't access their system.
I eventually get hold of a team leader who asks me for my order number and proof of payment via email and she'll escalate.
I send her the docs and its been 48 hours and shes ghosting me.

Has anyone been through a similar experience/ or know how to get hold of anyone in vodacom that has access to the online prepaid sales system.
Its been hugely frustrating. My order has been arbitrarily cancelled and they still have my funds

I could do a bank chargeback, but that might take a while.
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go on hellopeter and tell the whole story,you will get a response and resolution must faster from them that way.dont bother dealing direct with vodapay/vodacom support they useless
 
Final Update.

The hello Peter rep phoned this morning and said that the funds were reserved by the bank on my credit card and Vodacom have not received the funds so they cancelled the order.
I need to contact FNB to request the funds be reversed.

I phoned FNB and they say they are waiting for Vodacom to process the transaction from their side with their Merchant code.
But since Vodacom have cancelled the order they are happy to reverse the transaction.

So the funds are back in my account.

I Still dont have any idea why Vodacom seem unable to process a simple order on their website like thousands of other retailers do daily and none of their support centres seem able to interact with their systems. But at least I am not out of pocket.

I advise everyone not to place an order using the Vodacom website
 
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Sounds like the exact same issue I had. The Vodacom payment processor is a piece of ****. I noticed that they used their own processor as oppose to other stores which use payfast etc.. Having spoken to devs who worked there before I understand their dev departments are a joke and here we see some proof of it.
 
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