PowerFlex not debiting?

[Oxymoron]

I’ve been on Vodacom’s R299 PowerFlex (20GB + 20GB, 300 minutes) for a while now, and it’s been perfect for me.

I haven’t gotten debited this month, and therefore haven’t gotten my benefits for the month. VodaPay still has my next payment date as the 31st of August.

Each customer service representative has a different non-answer for me.

Anyone that knows exactly what to tell customer service to fix it? (They’re extremely daft until you tell them where the fix is on their system, then all of a sudden the issue is fixed )

 

[Anthro]

Having same... they are clueless

 

[VC-1]

@Anthro @Oxymoron Ditto, switched reactivated to using Airtime value ( Bank app loading Airtime then use to purchase PowerFlex items) works well. Vodacom system seems have serious issues with Bank Card's with the usual non committal of fault. PowerFlex T&C URL: https://www.vodacom.co.za/vodacom/terms/powerflex

 

[VC-1]

@Anthro @Oxymoron It is a fact that Vodacom systems running Bank Card debiting products had serious malfunctions over the past few days, naturally they will deny this at all cost with "Bull Sugar and Ice Tea" answers by call centre agents etc.
They would use " Our online team is looking into the matter" = Their Sub Contractor/ Vodacom Contractor ( With Non Disclosure Agreement) to run this card debiting system. When communication companies wish to move into the financial services you get this type of errors. Caveat is avoid the use of all financial services by Vodacom.

 

[W@P]

I’ve been on Vodacom’s R299 PowerFlex (20GB + 20GB, 300 minutes) for a while now, and it’s been perfect for me.

I haven’t gotten debited this month, and therefore haven’t gotten my benefits for the month. VodaPay still has my next payment date as the 31st of August.

Each customer service representative has a different non-answer for me.

Anyone that knows exactly what to tell customer service to fix it? (They’re extremely daft until you tell them where the fix is on their system, then all of a sudden the issue is fixed )

I started with the same package on 1 Sep and have been billed, and have my data and minutes allocated.
Hoping there are no future billing issues.