Vodacom Rep?

Tachyon

Tachyon

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Joined
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Hi, is there a vodacom rep on this forum? Did a search but couldn't find anything.

I tried to sign up for the 2GB Mofaya promotion (R149 p/m) now that my iburst 2 year contract has expired, and you guys have rejected my application for some bizarre reason. I've been paying R350 a month for the past 2 years using a vodacom sim card so who knows what twisted logic your credit vetting system is using.

A rep at the vodacom store in the Glen is trying to help me out but I doubt she will have much clout trying to argue my point.

If someone could help that would be greatly appreciated.. otherwise I think I will just take my business elsewhere.
 
Hello. The main reason why our credit vetting system will decline a add on line for a existing client is due to recent returned debit orders or the account being mismanaged by the client and therefore resulting in a questionable ability to pay on time.

That is the main reason....not saying that is the reason why yours was declined. Tell the person that is doing it for you to phone the Referrals desk and ask them for the reason (if not stipulated on the system for whatever reason). Once the reason has been obtained....they must ask them to do a decline review if possible...this is not always possible if the reason for the declined status is too severe...in which case the client needs to normally wait about 3 months with no returned debit orders whatsoever.
 
Tachyon, Vodacom is not cheap, so you'll accept that the reps also don't come cheap.

I will try to help you in exchange for a 2GB data bundle. :p
 
ocleroux said:
Hello. The main reason why our credit vetting system will decline a add on line for a existing client is due to recent returned debit orders or the account being mismanaged by the client and therefore resulting in a questionable ability to pay on time.

That is the main reason....not saying that is the reason why yours was declined. Tell the person that is doing it for you to phone the Referrals desk and ask them for the reason (if not stipulated on the system for whatever reason). Once the reason has been obtained....they must ask them to do a decline review if possible...this is not always possible if the reason for the declined status is too severe...in which case the client needs to normally wait about 3 months with no returned debit orders whatsoever.
Click to expand...

Thanks OC for handling this one..............:)
 
this is why i'm always quiet when you offering feedback on these matters
 
Thanks for quick responses, been told there was a glitch in the system and I can go in to finish the contract. Will have to see if this is the case tomorrow otherwise will be in touch. Thanks again.
 
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