Vodacom repairs - report water damage

[upup]

I have a power supply which one pc board needs to be replace because of "water damage". I told them there is no water. They ask if there is a aircon inside the room, and there is, always on [room temp=18].

 

[upup]

Under warranty?

That only last for a few days. a warranty only last as long as the product last.

 

[Slootvreter]

I have a power supply which one pc board needs to be replace because of "water damage". I told them there is no water. They ask if there is a aircon inside the room, and there is, always on [room temp=18].

Did they use the aircon as an excuse?

 

[sajunky]

Ag no... That sounds like taking care of another baby... So what you saying is im screwed here? And that they have ground to refuse the claim? Or should they still be able to proof that the damage caused is due to the water? My charhe port seemed to have failed as it doesnt charge properly anymore.. It doesnt want to charge...

Try small claims court. In any case they have to prove the following:

1. Damage was caused by user negligence or water damage, not the other cause. Search Web for number of similar cases, it can be a typical fault with the same model.
2. Corrosion is caused by water damage indeed, not a human sweat. The later one is considered a normal usage. If human sweat caused corrosion, there is an issue of using proper anti-corrosive materials and painting protection which I don't see on the picture, BTW.

In other words you have many arguments in your case. They count on user ignorancy or busy life style. When you present strong position they will have to eventually re-consider it is worth of trouble or not.

In any case do not lose temper. If you do, you will be not considered a serious opponent.

 

[Proton]

Did they use the aircon as an excuse?

No why? Lol

 

[Proton]

That only last for a few days. a warranty only last as long as the product last.

Not sure I understand

 

[Proton]

Try small claims court. In any case they have to prove the following:

1. Damage was caused by user negligence or water damage, not the other cause. Search Web for number of similar cases, it can be a typical fault with the same model.
2. Corrosion is caused by water damage indeed, not a human sweat. The later one is considered a normal usage. If human sweat caused corrosion, there is an issue of using proper anti-corrosive materials and painting protection which I don't see on the picture, BTW.

In other words you have many arguments in your case. They count on user ignorancy or busy life style. When you present strong position they will have to eventually re-consider it is worth of trouble or not.

In any case do not lose temper. If you do, you will be not considered a serious opponent.

You have PM

 

[Slootvreter]

No why? Lol

Hahah just asking

 

[Proton]

Nah guys... Im really not gonna leave this here.. I mean come on seriously... Who doesnt carry their phone in their pockets! Thats just rediculous. I have pampered this damm phone since day1!

I mean I even decided against rooting and custom firmware only because of the damm warranty.. Now Inget this ! When I need the warranty the most!

 

[flippakitten]

ask them to prove that is a picture of your phone.

I've had landlords that have sent me pictures of "Water damage" where the walls were painted a different colour.

 

[Proton]

So I did a bit of research and I found this. On the Note 4 there are 3 water damage indicators what I could find. So am I right to say that if none of these are tripped then how can they tell me it has water damage?

Whats your thoughts?

 

[genetic]

Humidity corrosion causes damage - does not mean the water submersion test stickers will get triggered.

If that corrosion pic is indeed your phone, you don't have much of a leg to stand on unfortunately.

 

[sajunky]

So I did a bit of research and I found this. On the Note 4 there are 3 water damage indicators what I could find. So am I right to say that if none of these are tripped then how can they tell me it has water damage?

Whats your thoughts?

No indicators triggered, then corrosion caused by electrolysis is excluded. If present, it would void warranty. It remains a human sweat causing corrosion. It typically doesn't go very deep, just bottom connector area. Pictured area is just a place around a screw with a ground track, no active electronics around which could be exposed to a damage.

 

[Proton]

..... then corrosion caused by electrolysis is excluded. If present, it would void warranty. It remains a human sweat causing corrosion.

Just to clarify, are you saying then it cannot be corrosion caused by electrolysis? And "it remains human sweat causing corrosion"? Meaning then that is the only cause?

 

[Rickster]

was that picture taken with a microscope? That nut looks like a freaking 8mm.

 

[Proton]

was that picture taken with a microscope? That nut looks like a freaking 8mm.

Lol dont know

 

[Proton]

I guess this is a GOOD sign?

 

[sajunky]

View attachment 376095


I guess this is a GOOD sign?

Yip, They have attempted repairing charging regulator.

 

[Proton]

Yip, They have attempted repairing charging regulator.

Im wondering.... Maybe you from the inside there coz how co you knw this lol

 

[Proton]

Ok an update. So today I got a message that the phone is ready for collection and when I got there, the first thing I noticed was that they removed my damm glass screen protector.... That thing costs money!! And why in the world would they remove it ajyway coz none of the youtube videos I wached needed the glass screen protector to be removed. I think it is just spiteful. Anyway long story short, so I decide to check my phone and what do I find? A hige ding on the side that was not there.. Right on the bezel on the side, they must have dropped it. So now they have to send it back again. What a damm waste.. I am so upset. But Im very happy in the sense that they at least fixed my phone