Ok. After my son (now 6) discovered internet and youtube I realised that I need a dedicated account. So I got a 500mb account, soon depleted. In a few months Vodacom made a few thousand of me. Actually, quite a few.
I have a mytalk240 contract btw.
So I added a voluntary R 50 call limit. The first month I exceeded that and my phone got softlocked 3 days before month end. Even though I had more than 300 minutes of free minutes I could not make a call.
So I increased my data to 1gb. Month 2 I got softlocked at the 22nd. More than a week without being able to call, send a sms and use the net. The reason was because I send R 50 worth of smses.
So I increased my voluntary call limit to R100 via letter last month (after 3 visits to the branch and at least 3 letters).
Received a sms from Vodacom that I have exceeded 50% of my call limit on the 11th. This after all my letters.
Naturally I emailed them asking why, after all the crap I had last month they didn't increase it. Also left an complaint on hellopeter.
But going to hellopeter I realised how we are shafted. Ever seen the complaints there.
I have a contract phone. I think most people that work have one. In my case I have a talk bundle giving me 240 free minutes a month. I generally use far less than that. I think that I lose all unused minutes after 6 months.
With the data bundle I see that I lose all unused data after 2 months. I do not have an sms bundle, but I assume that to be similar.
For that I currently pay about R 800 per month. It used to be between R1000 and R2000. They take the money from my account directly. Being a business account it varies due to the account covering a number of contracts. I only started looking into this after a number of insane accounts. My fault. I should have investigated this years ago.
But after more than 3 months of getting softlocked at the end of the month I got irritated.
They tell me they cannot separate my bundles. I exceed one I cannot use the others. Even if I have free minutes or data available. What a bunch of crap.
So I contacted ICASA yesterday. I think we all get shafted somewhere somehow. Vodacom post massive profits but they do not really care on providing a quality service. If they provide you with a crap service are you going to leave? Go to another supplier. They have us at the balls, as they all use a model to make the most money out of us, not really caring about a quality service.
I therefore would like to hear from anyone that have a similar problem. I will look at the Consumer Protection Act and formulate a complaint with ICASA. Tired of having to life with their restrictions as well as having to lose unused data after a few months. I have paid for it and I want it, if if it builds up to 10,000 free minutes.
Just my 2c rant.
I have a mytalk240 contract btw.
So I added a voluntary R 50 call limit. The first month I exceeded that and my phone got softlocked 3 days before month end. Even though I had more than 300 minutes of free minutes I could not make a call.
So I increased my data to 1gb. Month 2 I got softlocked at the 22nd. More than a week without being able to call, send a sms and use the net. The reason was because I send R 50 worth of smses.
So I increased my voluntary call limit to R100 via letter last month (after 3 visits to the branch and at least 3 letters).
Received a sms from Vodacom that I have exceeded 50% of my call limit on the 11th. This after all my letters.
Naturally I emailed them asking why, after all the crap I had last month they didn't increase it. Also left an complaint on hellopeter.
But going to hellopeter I realised how we are shafted. Ever seen the complaints there.
I have a contract phone. I think most people that work have one. In my case I have a talk bundle giving me 240 free minutes a month. I generally use far less than that. I think that I lose all unused minutes after 6 months.
With the data bundle I see that I lose all unused data after 2 months. I do not have an sms bundle, but I assume that to be similar.
For that I currently pay about R 800 per month. It used to be between R1000 and R2000. They take the money from my account directly. Being a business account it varies due to the account covering a number of contracts. I only started looking into this after a number of insane accounts. My fault. I should have investigated this years ago.
But after more than 3 months of getting softlocked at the end of the month I got irritated.
They tell me they cannot separate my bundles. I exceed one I cannot use the others. Even if I have free minutes or data available. What a bunch of crap.
So I contacted ICASA yesterday. I think we all get shafted somewhere somehow. Vodacom post massive profits but they do not really care on providing a quality service. If they provide you with a crap service are you going to leave? Go to another supplier. They have us at the balls, as they all use a model to make the most money out of us, not really caring about a quality service.
I therefore would like to hear from anyone that have a similar problem. I will look at the Consumer Protection Act and formulate a complaint with ICASA. Tired of having to life with their restrictions as well as having to lose unused data after a few months. I have paid for it and I want it, if if it builds up to 10,000 free minutes.
Just my 2c rant.
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