Hi renvilo. OK, I have just read your complaint and you are having a issue with the airtime transfer service am I correct? Each number needs to be provisioned for this on the system before the client can do it. Please note the below:
Please note the following:
Prepaid and Top Up customers are able to transfer up to 80% of their recharged amount, this excludes the Top Up monthly subscription amount or the airtime value within a starter pack
Customers can transfer any amount over R29.00 (twenty nine rand)
Calls to 082 12000 are FREE from your Vodacom cellphone
Terms and conditions apply
For more information dial 082 1187 (free from your Vodacom cellphone)
Please PM me the number that you want to transfer airtime from so that I may have a look on the system and see if that number is provisioned for the service.
you got it wrong I need to transfer the Top Up airtime. They told me in the store that I can do it and on ground of that I upgraded... Then after my upgrade they said I can't
Sorry, I have a moerse headache and struggling to concentrate. A few weeks ago one of my corp clients had a very similar query and I advised him that he can transfer 50% of airtime that has been accumilated via auto recharge from Vodacom. I have phoned him now to see if it worked and he says yes. So please devide the airtime that you have in your "in" account by two and see if that works for you?
I had a look @ those numbers you sent me, and both are on top up 315, so I am a bit confused as to what the problem was and why they said you cant use top up 315 on the first number?