StanVaden
Active Member
- Joined
- May 24, 2016
- Messages
- 58
- Reaction score
- 22
So. If you've been following my experience with the lovely, all powerful, gods we call Vodacom you'd know I'm up to here with these people. If you haven't:
https://mybroadband.co.za/forum/threads/review-vodacom-fibre-spoiler-its-horrendous.960233/
Kay. So in April I needed to move from my old Estate to my new one. I thought to myself: "Hey Stan. Why don't you move your Vodacom fibre with you. They have you on file. Fibre is already in your new pad and they can just change your line over?"
Turns out this isn't possible. The fibre in my new estate is with MetroFibre and not with Openserve. It's gonna cost me R100 more every month. Fine. I can live with that. Do it.
I had gotten this ball rolling on April the 16th. By My when I moved in it still wasn't working. Two weeks into May I finally get the fibre working.
It gets better though. I was sent a new Router that I didn't need/ask for and got billed like a grand for it.
June the 14th my fibre tanks. Gone. No connection. Vodacom can't see it. Vodacom can't help me. They can escalate (by the way: who taught them this word? That person has a special place in hell reserved just for them) it to the moon and back but I cannot directly communicate with a person with the skills needed to attend to my query. Also it's weekend and I should not have any expectations of getting connected before my long weekend is over. Sorry ne?
June the 15th I wake up with this grand idea of plugging the new unneeded router in. That works?? I call Vodacom up and tell them what happened and they're like: Cool.
Come end of June they try and bill me R4500-ish for my fibre. I cannot express to an audience of grownups such as yourself how pissed off I was seeing this. What had happened is I got charged for a router I didn't want or need. I got charged for the OpenServe Fibre. I got charged pro rata for June. I got charged for my MetroFibre line.
I'm now stuck trying to explain my situation to a call centre agent who refuses to listen to me and sounds so "deur die weer" with a snot nose.
I'm told they have to dispute it with their billing department and it'll take 14 working days before I get a response from their billing department. So here I am, again.
Vodacom has failed to conduct itself as a legitimate business at the expense of frustration from their user side.
https://mybroadband.co.za/forum/threads/review-vodacom-fibre-spoiler-its-horrendous.960233/
Kay. So in April I needed to move from my old Estate to my new one. I thought to myself: "Hey Stan. Why don't you move your Vodacom fibre with you. They have you on file. Fibre is already in your new pad and they can just change your line over?"
Turns out this isn't possible. The fibre in my new estate is with MetroFibre and not with Openserve. It's gonna cost me R100 more every month. Fine. I can live with that. Do it.
I had gotten this ball rolling on April the 16th. By My when I moved in it still wasn't working. Two weeks into May I finally get the fibre working.
It gets better though. I was sent a new Router that I didn't need/ask for and got billed like a grand for it.
June the 14th my fibre tanks. Gone. No connection. Vodacom can't see it. Vodacom can't help me. They can escalate (by the way: who taught them this word? That person has a special place in hell reserved just for them) it to the moon and back but I cannot directly communicate with a person with the skills needed to attend to my query. Also it's weekend and I should not have any expectations of getting connected before my long weekend is over. Sorry ne?
June the 15th I wake up with this grand idea of plugging the new unneeded router in. That works?? I call Vodacom up and tell them what happened and they're like: Cool.
Come end of June they try and bill me R4500-ish for my fibre. I cannot express to an audience of grownups such as yourself how pissed off I was seeing this. What had happened is I got charged for a router I didn't want or need. I got charged for the OpenServe Fibre. I got charged pro rata for June. I got charged for my MetroFibre line.
I'm now stuck trying to explain my situation to a call centre agent who refuses to listen to me and sounds so "deur die weer" with a snot nose.
I'm told they have to dispute it with their billing department and it'll take 14 working days before I get a response from their billing department. So here I am, again.
Vodacom has failed to conduct itself as a legitimate business at the expense of frustration from their user side.