Vodacom USSD

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Brieuse

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Hi, for the last few days I get an error "An error has occurred please try again later "

How do I check my balances and load new data bundles?
 
Brieuse said:
Hi, for the last few days I get an error "An error has occurred please try again later "

How do I check my balances and load new data bundles?[/QUOTE

Can you send me the number please.
Click to expand...
 
I have been getting the same "error has occurred " issue today, can't buy data bundles this morning.
 
I have been having this issue for two weeks now with the vodacom website. I can log in fine but when I try to see the data balances tab it just says:

"We cannot process your request as we are experiencing technical difficulties. Please try again later. Should the problem persist please contact Vodacom Customer Care."

I reported it via the email us option on the webpage and after some communication was told that it was somehow Nashua Mobile's fault. I was not happy with this as its a vodacom sim on a vodacom network. Billing info I could understand but this is data usage. It was clear to me that it was a vodacom issue, not a Nashua one, and Nashua confirmed that. After having a few issues opened and the closed by the vodacom people without bothering to actually do anything or check with me if I was happy to close it I crapped out on the person who was helping me and got this response:

Good Day xxxxxxxx

Please accept our sincerest apologies but the Vodacom Online Team has just confirmed that there is currently an issue viewing Data Balances. The problem is with the Development team and timelines will be communicated as soon as possible.

Kindly note that your query will only be closed once the problem is resolved.

Kind Regards
Wardah Kannemeyer
CIC VAS
Click to expand...

I'm still not happy as this issue is old now and I thought vodacom ran a more professional service. Really disappointed in the way I was shunted around. I was furious at how casually they just closed the issue without even bothering to speak to me. I really hope Vodacom can sort this out quickly as I know that the data balances are there in the DB as both vodacom and Nashua could query the results from their interface, it just appears that the website has lost the ability to query the results from your DB. I really rely on that "Data Balances" page to manage my usage as going over the cap results in a big issue at work (its a work provided card).
 
I'm having this issue on the Windows 10 Vodafone App.

It also starts 'Service Host Diagnostics Policy Service' which hovers at 35% CPU :(
 
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