Perhaps there is a thread topic elsewhere, but after much frustration perhaps Vodacom will reconsider their current online system policies?
I purchased a VodaCom pre-paid sim card and wanted to register this on the Vodacom Website which allows me to monitor the usage of the sim card, primarily the data consumption and balance. I was able to register the sim on the website, but after the registration was not able to login to the account - kept telling me the username and password is incorrect. I reset the password about 10 times, trying to get into the account - still no joy. I contacted Vodacom customer care (155) and was informed that once registered I need to wait 24 hours before I can access the account - if I change the password I need to wait 24 hours again.
At this day in age, these responses from an online system provided by a company such as Vodacom is unacceptable - I cannot wait 48 hours before I can access and online account - this is just not acceptable.
Even worse is the fact that there is no feedback from the website to the end-user, no email to indicate registration was successful and I need to wait 24 hours, no indication indicating the request to change a password was received and I need to wait.
Please sort out your online system Vodacom, or bring back www.vodacom4me.co.za which worked great!!
I purchased a VodaCom pre-paid sim card and wanted to register this on the Vodacom Website which allows me to monitor the usage of the sim card, primarily the data consumption and balance. I was able to register the sim on the website, but after the registration was not able to login to the account - kept telling me the username and password is incorrect. I reset the password about 10 times, trying to get into the account - still no joy. I contacted Vodacom customer care (155) and was informed that once registered I need to wait 24 hours before I can access the account - if I change the password I need to wait 24 hours again.
At this day in age, these responses from an online system provided by a company such as Vodacom is unacceptable - I cannot wait 48 hours before I can access and online account - this is just not acceptable.
Even worse is the fact that there is no feedback from the website to the end-user, no email to indicate registration was successful and I need to wait 24 hours, no indication indicating the request to change a password was received and I need to wait.
Please sort out your online system Vodacom, or bring back www.vodacom4me.co.za which worked great!!