vodacom4me stole my data bundle !!!! (prepaid)

[osiris1114]

I bought a 75Mb databundle yesterday at 08:00 am on the vodacom4me website.
The monies were deducted from my prepaid airtime balance correctly, but the bundle was never loaded on my 3g account.

I've logged this yesterday with vodacom customer care, only to be told it takes 48 hours to sort out a query like this. I then explained that I work from home, and the internet is the basis of my work. They then said that it would take max 24 hours.

This morning I phoned again, (24 hours later) and they said a technician have been assigned. Still I am without email/internet, my boss is phoning me constantly with things that need fixing, and I cannot buy another bundle, as it is only payday on Monday.

Why can't they just refund me the bundle amount so that I can purchase it via *111# - it's obvious their website has gone haywire. Not to mention the lack of support for REAL browsers like mozilla.

If there is anyone with any connection to help me resolve this asap, please pm me.

thanks

Francois :erm:

 

[Shake&Bake]

Send a PM to VodacomData for assitance.

Though he does seem to be online and should see this soon I reckon.

 

[osiris1114]

thank you - I've pm'ed him.

 

[VodacomData]

Received pm

and replied bundle is loaded sir

Regards
VodacomData

 

[Budza]

I appreciate seeing a VC rep helping people in this way.

Would it not just be better all round if this could be sorted out without having to resort to a public forum??

 

[ginggs]

I appreciate seeing a VC rep helping people in this way.

+1

Would it not just be better all round if this could be sorted out without having to resort to a public forum??

Do you like rhetorical questions?

 

[Ockie]

VD....Vodacom ate my 100 GIG bundle. Please load it for me

 

[Shake&Bake]

ROFL

Nice try

 

[Ockie]

ROFL

Nice try

hehe....guess in this instance the saying of "ask and you will receive" most certainly does not apply *sigh*

Just felt like "krapping VD's gat" a bit hehe

 

[Shake&Bake]

/waits on my free MTN airtime, if it happens 3 months in a row, I'm having a stroke!

 

[Ockie]

free airtime? haha....you just wait till that billing system of theirs catches up with ya!!! hehehe.

 

[Shake&Bake]

That's the beauty of prepaid!

 

[J0n0]

VD....Vodacom ate my 100 GIG bundle. Please load it for me

Just remember if that works....sharing is caring!!

 

[ToxicBunny]

Maybe its just me.....

While its good the VCData can sort things like this out, I just think that if the "internet" is your business that you should leave sorting things like this out to absolutely the last minute..... and a 75mb bundle?... hell i burn through 75mb in like 20 mins... and I'm being cautious with what I do online...