oronte
Expert Member
I'm as mad as it is humanly possible to be with a company. Vodacom truly couldn't care less about its customers and I don't know what to do anymore.
Here's the story: I have a Sony Ericsson P990 (I bought it when it was still new and I didn't know about the memory issues). It's now in the second year and therefore under the Vodacom guarantee (one of the reasons I got it on contract). I've taken it to Vodacare twice before because the battery overheats, the jog dial broke, and all the other problems that P990's have. The jog dial broke the week after they fixed it, but I didn't want to take it back because they took 3 weeks to repair it (for the first 11 months of my contract it was in repairs for a total of 6 weeks). Now I've survived with the jog dial the past few months because I've been working on my Master's and I needed the phone for interviews and to keep organised. It's over and I wanted it repaired. I took it in and they've told me it has a 'damaged board' and is 'beyond economical repair'. What is the point of the guarantee anyway? I complained on Hellopeter but they did nothing.
Okay, so fine, they won't fix it, I'm not happy but I'll live. I go to pick up my phone from Vodacare on Old Fort Road (Durban) and they haven't even had the decency to reassemble it properly. The jog dial had fallen right in, I took it back immediately and they apologised and put it back only now the jog dial (scroll wheel) doesn't work at all. When I took it in the wheel wouldn't scroll up and down, now it won't go in at all (actually it does go in when I press it the phone just doesn't recognise it when I do). Also my phone now takes several seconds to register key presses from the side buttons.
Much worse is that my phone is no longer registering the network correctly. It alternates between 'Emergency calls only' with no service and at other times has just 1 red bar (instead of 5 blue ones), when I make calls they only last a few seconds or minutes and get cut off, the service is awful and no one can hear me clearly. I DID NOT have this problem before I handed it in. I have tried several different Sims from all the networks and they all have the same problem in this phone (network is fine in other phones). How am I supposed to use my phone now?
Who do I complain to? It can't in any way be right for Vodacom to take a phone in under guarantee, not fix it, and actually break it to the point it's unusable. Obviously I'll never sign another Vodacom contract again, but I need to use my phone, I don't have another and I can't afford to get a new phone at this point.
Here's the story: I have a Sony Ericsson P990 (I bought it when it was still new and I didn't know about the memory issues). It's now in the second year and therefore under the Vodacom guarantee (one of the reasons I got it on contract). I've taken it to Vodacare twice before because the battery overheats, the jog dial broke, and all the other problems that P990's have. The jog dial broke the week after they fixed it, but I didn't want to take it back because they took 3 weeks to repair it (for the first 11 months of my contract it was in repairs for a total of 6 weeks). Now I've survived with the jog dial the past few months because I've been working on my Master's and I needed the phone for interviews and to keep organised. It's over and I wanted it repaired. I took it in and they've told me it has a 'damaged board' and is 'beyond economical repair'. What is the point of the guarantee anyway? I complained on Hellopeter but they did nothing.
Okay, so fine, they won't fix it, I'm not happy but I'll live. I go to pick up my phone from Vodacare on Old Fort Road (Durban) and they haven't even had the decency to reassemble it properly. The jog dial had fallen right in, I took it back immediately and they apologised and put it back only now the jog dial (scroll wheel) doesn't work at all. When I took it in the wheel wouldn't scroll up and down, now it won't go in at all (actually it does go in when I press it the phone just doesn't recognise it when I do). Also my phone now takes several seconds to register key presses from the side buttons.
Much worse is that my phone is no longer registering the network correctly. It alternates between 'Emergency calls only' with no service and at other times has just 1 red bar (instead of 5 blue ones), when I make calls they only last a few seconds or minutes and get cut off, the service is awful and no one can hear me clearly. I DID NOT have this problem before I handed it in. I have tried several different Sims from all the networks and they all have the same problem in this phone (network is fine in other phones). How am I supposed to use my phone now?
Who do I complain to? It can't in any way be right for Vodacom to take a phone in under guarantee, not fix it, and actually break it to the point it's unusable. Obviously I'll never sign another Vodacom contract again, but I need to use my phone, I don't have another and I can't afford to get a new phone at this point.
