VOIP for Dummies. PLEASE HELP!

[cavedog]

Was speaking to Cara at Havex via the app and she also commented that quality was not great and that they would look into it. I am in East London (Butt end of the world) and she said it could be a routing issue..

Could be. I use it in Centurion and get around 4ms or so to their sip server so that could also be why.

You might need to block internet access to the app and use the call through option It calls a 0800 number which is toll free and connects the call via mobile network. Same low in app rates.

 

[system32]

I use Freshphone (G.729) with a Yealink W60B (with two W56H phones) and call quality is great. Over the same network (200/100 fiber), the Havex app call quality is not good at all.

Instead of the HaveX app, try adding the HaveX account to the Yealink W60B (IIRC, W60B supports 8 accounts)
Then compare from the same instrument.

PS. Freshpone & W60B both support Opus which is HD.