A Colleague phoned them this morning, and after being directed 4 times to someone in the sales department, the call got cut.
Thereafter, he tried again and left his number with them and no one got back to him yet...
Is this how crappy their support is as well?
I have found their support rather good. They however seem to have a lot of ready made excuses which almost always point to the fault being on your side. Will not even talk about their mobile app that does not work lol.
Okay to answer other questions.
1) This is a great deal as long as you are not a gamer or wanting to stream TV from providers like showmax.
They definitely do throttle/shape during peak hours. Tested it between different ISPs to ensure it was nothing to do with congestion on my line or too many devices connected to my router etc.
2)Also be warned month to month for them is cancel and you must give a months notice no-matter when you cancel. It may sound obvious, but a lot of us assume month to month means if I cancel this month the contract ends at the end of the month. This is not how vox operate.
I used a 4mb line and had an average international ping of 220 to the UK, 29 to JHB and 60 to DBN. Considering I was in KZN I was rather disappointed with this fact.
A day after signing with them I lodge my first complaint as Showmax streaming was dismal or non-existent during peak periods. Their explanation was I had too many devices connected to my router. 4 cellphones. Disconnected them during peak times and the problem remained. The excuse from vox remained the same even though I provided them with all the normal traceroutes etc.
The result I cancelled showmax, not a big loss and realised what I had considered normal internet from my previous service provider was way above average by vox's standards. Again I want to stress, the services in not bad for a shaped produced but it is definitely not full line speed all the time. As for the free nigh time internet. Shaped is not the word to describe it!
It is simply dead slow, and I have been an openweb client before, so when I say dead slow you know that I know what throttled to hell is all about.
So be warned all that glitters is not gold, and adding the term Fat Pipe to a product does not mean it is fast. Their description of the product and the real product are two different things.
