Vox Hosting - Weird problem

Crusader

Crusader

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Do any of you have experience with Vox hosting?

I made a very basic site for a friend of mine which she hosts with Vox. She's barely computer literate so I uploaded the files to the FTP server etc.

Everything went fine and the site went live on Monday (7th). On Thursday I corrected some problems and updated a file she wanted changed. At the same time I also added Statcounter tracking code to each page, since it doesn't seem as if Vox has any real dashboard type interface to keep track of visitors.

Today she phoned me and said that the file I had supposedly changed was still the old version. I thought it was a cache problem. so told her to clear the cache and have added no-cache meta tags to the pages now. While busy with editing the HTML I noticed the prior errors I fixed and the Statcounter code was gone.

The only explanation I have is that they must have lost the data from the server and replaced everything from a backup - without informing the client. That seems a bit strange to me.

I checked and the Statcounter stats were tracking until 01:00 on Friday. So it was in fact working before.
 
seems so. or the account got hacked (unlikely), or you're using Dreamweaver and there's some local file / remote file misconfiguration causing remote changes to be overwritten by local versions.
 
stricken said:
seems so. or the account got hacked (unlikely), or you're using Dreamweaver and there's some local file / remote file misconfiguration causing remote changes to be overwritten by local versions.
Click to expand...

These are all hand coded HTML files so no Dreamweaver and I think the chance of it being hacked would be extremely small.
 
I predict an issue on the server and they ran a restore / back up point when thye picked up on the problem hence the dif files...
 
Vox hosting has been hacked about 5 times the past 6 months or so (that I know of). You can go through data on zone-h.org.

Their security is very poor, so in all likelihood the files were replaced after another hacking incident.
 
House said:
Vox hosting has been hacked about 5 times the past 6 months or so (that I know of). You can go through data on zone-h.org.

Their security is very poor, so in all likelihood the files were replaced after another hacking incident.
Click to expand...

Ah, thanks. I didn't feel very confident in them when we actually had to beg them to send us the FTP details in order to upload the site.
 
Crusader said:
Ah, thanks. I didn't feel very confident in them when we actually had to beg them to send us the FTP details in order to upload the site.
Click to expand...

Hey Crusader, out of interest I went into the stats at zone-h. Vox Datapro had been hacked yet again according to stats on the 12th.

You can actually go to zone-h and enter the domain of the site you worked on and you will see it too.

That explains the changes to your files. It also shows that Vox does not do daily backups, but probably weekly.

I can,t understand how such big companies can just let these things happen...

They have been hacked, probably 20 or more times last year, but still they have no security in place! - shocking!
 
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