CombatW0mb4t
Active Member
Where do I start?
I ordered FTTH service from VOX, trusting that they would be on the ball with the order as I have experienced with them in the past, boy was I wrong?
After I have placed the order, OpenServe was quick to install the new ONT on-prem, and that was where things went south, miscommunication between VOX and OpenServe caused massive delays in activating my service, in such a way that I took it upon myself to get in touch with OpenServe to solve the issue myself, Ridiculous right? You would think that an ISP would be able to resolve such issues with a fibre provider, pffft, not this one.
Eventually, my line is active, but guess what? not at the speeds that I have ordered. after about 13 calls stuck in the support queue sorting out the previous mess, I had to jump on the phone once again to report the fault, because I have nothing better to do right?
The call was successfully logged and I received a ref number, finally some progress, WRONG!! a day or two later I received a new contract with the line speeds that the line is currently syncing at, without receiving any calls from support to find out if I want to downgrade/upgrade, or without any explanation why I'm getting the new contract??!! Did they run out of airtime that they do not phone customers or fibre providers? must be I guess. so I decided to call them again to sort out this issue as well, this is *****-up no 3 on the one order BTW.
I then after all that received a Whatsapp stating that my ticket has been closed, Surprise!!! Needless to say, I am still on the lower speeds that I initially ordered while still being charged for the faster line, and out of pocket a few bucks for wasting my time trying to get this resolved over the phone with their lovely support staff.
So my question is, is it VOX that can't be bothered to rectify the service issue with OpenServe or is it OpenServe that is the problem here?
I ordered FTTH service from VOX, trusting that they would be on the ball with the order as I have experienced with them in the past, boy was I wrong?
After I have placed the order, OpenServe was quick to install the new ONT on-prem, and that was where things went south, miscommunication between VOX and OpenServe caused massive delays in activating my service, in such a way that I took it upon myself to get in touch with OpenServe to solve the issue myself, Ridiculous right? You would think that an ISP would be able to resolve such issues with a fibre provider, pffft, not this one.
Eventually, my line is active, but guess what? not at the speeds that I have ordered. after about 13 calls stuck in the support queue sorting out the previous mess, I had to jump on the phone once again to report the fault, because I have nothing better to do right?
The call was successfully logged and I received a ref number, finally some progress, WRONG!! a day or two later I received a new contract with the line speeds that the line is currently syncing at, without receiving any calls from support to find out if I want to downgrade/upgrade, or without any explanation why I'm getting the new contract??!! Did they run out of airtime that they do not phone customers or fibre providers? must be I guess. so I decided to call them again to sort out this issue as well, this is *****-up no 3 on the one order BTW.
I then after all that received a Whatsapp stating that my ticket has been closed, Surprise!!! Needless to say, I am still on the lower speeds that I initially ordered while still being charged for the faster line, and out of pocket a few bucks for wasting my time trying to get this resolved over the phone with their lovely support staff.
So my question is, is it VOX that can't be bothered to rectify the service issue with OpenServe or is it OpenServe that is the problem here?
