Vox Telecom Fibre dissapointment

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Frogstar

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Howzit

Anyone have a good experience with Vox?

I'd like to share my poor experience I have had with them. Installed Friday 10 Feb, Monday the 13th Feb at exactly 8am my internet goes down. It was only restored 4 days later at 430pm Friday 17th.

Vox only credited me for one day. They refuse to credit me for the rest as their reports show that there was usage on the account the other days. This is puzzling as I had no internet at all during the time period and the faulty device was only replaced on Friday the 17th afternoon. I have pleaded with them out of principal but they refuse. It's not about the money a few hundred bucks but about the principle and their complete lack of interest. My sales lady Jennifer Humphreys and the accountant Zelma Jooste are powerless to make any impact on the decisions from above.

Their Vobi app is sketchy at best with lots of echo, people can't hear me and the wifi device they give you is so poor that within 5-10 meters from the device your signal degrades to a point that your connection is affected..

I applied for the account long before fibre even arrived. My account was approved and was installed. Then I suddenly got a suspension warning that they sent me every day via email and SMS warning me that my documents are incomplete and that suspension is immanent. They needed a certified copy of my id. The daily warning and sms's continued unabated even after telling them i would sort it out. The strong arm tactics left a bad taste in my mouth.

They installation was a disaster, they messed up the wall in my office with a couple of holes as they used the wrong drill bit size. By the time they left the unit was still not attached securely to the wall and there was exposed fibre cables leading into the unit. It was so bad that the guys who did the main infrastructure were shocked and they did the repair for me as a favour.

They seem to be a company that you cannot negotiate with. Their word id final. The customer has no say.

I have initiated a cancellation in the mean time (unless they prepared to refund me) and assume my next battle will be the installation costs that they will now send my way. I don't mind paying as long as they repair and re paint my wall.

Im sure others have had a positive experience with them but mine has been an unpleasant disaster.

Thanks
Ryan
 
Hi Ryan,

Have you considered the Consumer Protection Act?

Regards
 
As a consumer you have certain rights and you must know your rights and consumers should be aware that they are entitled to enforce their rights. The consumer protection act and the Bill of Rights allow consumer certain rights and these include the following:
1.Right to privacy.
2.Right to choose your product.
3.Right to fair and honest dealing.
4.Right to disclosure of information.
5.Right to fair and responsible marketing.
6.Right to accountability by suppliers.
7.Right to fair value, good quality and safety.
8.Right to fair, just and reasonable terms and conditions.
9.Right to Equality in the consumer market and protection against discriminatory marketing.
 
Hi sorry for late reply.
After I posted my complaint on hello Peter I suddenly became their best customer. All issues sorted ....but never got a full refund.
 
I am a vox customer.
I have learnt that if you use the normal channels like email and call center , their service level is ***.

As soon as you post on a social media platform, the response is almost from a totally different company.
 
Avoid Vox at all costs.
I rue the day I signed up with them!
Our phone lines are down every second week. We are unable to divert calls. Emails don't go through and bounce back, or go the recipients junk mail folder because Vox's servers are regarded as dodgy by the recipient's server!
It's an ongoing nightmare. I have rolled back to Telkom ADSL at one branch and am in the process at the other.
The frustration is indescribable.
 
Docbot said:
Avoid Vox at all costs.
I rue the day I signed up with them!
Our phone lines are down every second week. We are unable to divert calls. Emails don't go through and bounce back, or go the recipients junk mail folder because Vox's servers are regarded as dodgy by the recipient's server!
It's an ongoing nightmare. I have rolled back to Telkom ADSL at one branch and am in the process at the other.
The frustration is indescribable.
Click to expand...

Worked at 2 diff companies with VOX fibre. Was pretty much exactly as you described.

Performance was actually worse than my home ADSL (test when I was only person in the office).
 
Hi All - has anyone else had issues when pre-applying for fibre, I moved out of the premises then fibre came to my old area a year later after i had moved out for 6 months. I am now being charged for it and being told to pay a cancellation fee - anything I can do? Want to take out a full page ad on my broadband like the cell c guy did

Details below:
Vox telecom SCAM, DO NOT pre-apply for Fibre with VOX

In April 2018 a Vox Salesperson, Brendon Peterson, came to my residence in Milnerton saying fibre was coming to the area, I need to pre-apply for fibre and would be first in line when it came.
In Oct 2018 I moved out of those premises.
In April the next year (2019) they phoned me saying fibre is now available in the area. I told them I no longer live there anymore but gave them the tenants details to see if they perhaps wanted fibre, they could contact them directly

In May I started getting invoices for the service. I told the accounts team I did not sign up or start the service, I haven’t even lived there for 6 months and they are to credit the invoice. I continued to get the invoices the following months. I sent multiple messages to the sales person Brendon saying that the invoices must be credited, he kept saying he would get back to me but never did.

Trying to be understanding I said there is a new tenant in the house and I will ask them if they would like to use VOX, I also said I am actually just about to move houses and they can also supply fibre to my new premises, but they must cancel the old invoices as I never agreed to go ahead with the service and no longer even live in that old premises.
They were completely unwilling to budge, so instead of making 2 sales, they now have none, and a bill of 3 months that I will never be paying.

I have now spoken to Sean Smith the Sales Director and Luzanne the Vox Product Manager who say I am responsible for my old contract and am responsible for a cancellation fee as well. How is it possible to start billing someone a year after they have pre-applied for fibre, and 6 months after they no longer even live in that premises and gave no confirmation to go ahead with the service and have never even used the service.

Lets see how the Consumer Protection Act destroys these terrible business practices
 
Hi all - I must say that we have been with Vox fibre on Frogfoot for over a year now with absolutley no issues other than minor glitches which is all part of life in technology - I would therefore recommend Vox on Frogfoot 100%
 
Digitaluser said:
Hi all - I must say that we have been with Vox fibre on Frogfoot for over a year now with absolutley no issues other than minor glitches which is all part of life in technology - I would therefore recommend Vox on Frogfoot 100%
Click to expand...

Same here, been using vox on openserve fibre for about 2 years now and zero issues with them
 
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