Vox Telecom

S

slaqq

Active Member
Joined
Jan 25, 2012
Messages
70
Reaction score
11
I have a 100mbps line with Vox.
Over the past month this line intermittently drops to 20, 30 or 50mbps. I also get absolutely no signal outside my house, but are able to pickup a friends network on another ISP from 50 metres down the road. Tonight I managed to get through to their technical helpline and the techie suggest I use a LAN cable as they cannot fix it. I have a fairly new laptop (very slim) without a ethernet port as those are bulky and just won't fit. I am also getting a ping of close to 50ms and use to have 3ms max.
Is Vox dropping the ball, and which ISP's are recommended?
 
If you are thinking of changing ISP's, I would recommend either of the 2 on the forums, Afrihost or CISP
 
Sounds like your line is fine, your home wifi is poor, which is your own fault, not the ISP.

Do a speed test with a lan cable plugged directly into the router and if that's full speed, redo your network.

You could buy a usb-c to Gigabit Ethernet adapter to test with your laptop or even your phone.
 
ab22 said:
Sounds like your line is fine, your home wifi is poor, which is your own fault, not the ISP.

Do a speed test with a lan cable plugged directly into the router and if that's full speed, redo your network.

You could buy a usb-c to Gigabit Ethernet adapter to test with your laptop or even your phone.
Click to expand...
How is poor wifi my fault? LAN cable is plugged directly into the router and I am still getting these issues. The speedtests were done with a LAN cable plugged into router
And why would I want to have LAN cables all over?
Are you the VOX representative here?
 
slaqq said:
How is poor wifi my fault? LAN cable is plugged directly into the router and I am still getting these issues. The speedtests were done with a LAN cable plugged into router
And why would I want to have LAN cables all over?
Are you the VOX representative here?
Click to expand...
@ab22 is suggesting you run a Lan cable from your router to the device doing the speed test. Generally the quality of the Wi-Fi network within your home is not your ISP's responsibility, their responsibility generally ends once the internet gets to your router. @ab22 is suggesting that the internet is fine at your router and that the issue lies in the wireless connection between your router and the device you are doing a speed test on. The only real way to easily check if the issue lies with your ISP (and not your home Wi-Fi network) is to do a speed test with a wired connection from your laptop to your router as this rules out the possibility that your wireless connection is the issue.

As for you being able to see your neighbors network but not your own. That issue lies completely with the Wi-FI equipment you have inside your house (which is generally your responsibility and not the ISP's).

20,30 or 50mbps over Wi-Fi is fairly common and with most 2.4Ghz Wi-Fi configurations this is the speed I would expect to see in a real world environment.
 
try it out and let us know, as many times I found Wired connections are loads better than wifi, that's affected by many things like Microwaves,cordless telephones, and dozens of other things inside your home.
 
So I moved to a new house where there was an existing frog foot line and the previous owner had Vox which he said worked great. I subscribed to Vox and everything was great until 30 days later when my internet got switch-off. Vox says it was the 30 days notice period of the previous owner that completed. But now I need an Openserve line. Really?
Anyway, after multiple calls and emails to various vox departments I agree to get an Openserve line. Openserve technician pitches up 5 days later after 'escallation' and says nope, two Telkom poles has to be planted and access through my neighbours yard is needed. This will take another couple of weeks, and my neighbour says nope, he does not want a telkom pole in the middle of his yard.

I tell Vox this and now we are at an impasse. They want to charge me R2885.00 for clawback to cancel, but cannot just activate me on a frogfoot line which was what the previous owner used, and I had was on for 30 days... What to do??? does anyone have higher contacts at Vox so that we can have a rational conversation?
 
AlphaBravo said:
So I moved to a new house where there was an existing frog foot line and the previous owner had Vox which he said worked great. I subscribed to Vox and everything was great until 30 days later when my internet got switch-off. Vox says it was the 30 days notice period of the previous owner that completed. But now I need an Openserve line. Really?
Anyway, after multiple calls and emails to various vox departments I agree to get an Openserve line. Openserve technician pitches up 5 days later after 'escallation' and says nope, two Telkom poles has to be planted and access through my neighbours yard is needed. This will take another couple of weeks, and my neighbour says nope, he does not want a telkom pole in the middle of his yard.

I tell Vox this and now we are at an impasse. They want to charge me R2885.00 for clawback to cancel, but cannot just activate me on a frogfoot line which was what the previous owner used, and I had was on for 30 days... What to do??? does anyone have higher contacts at Vox so that we can have a rational conversation?
Click to expand...
Move to a different ISP, move to one that has a presence on the forums, Afrihost or CISP
This honestly sounds like terrible support from Vox, most ISP's have terrible support tbh
Afrihost has resolved any issues I have had, been with them for over a year now, always resolved within an hour
 
MakoPC said:
Move to a different ISP, move to one that has a presence on the forums, Afrihost or CISP
This honestly sounds like terrible support from Vox, most ISP's have terrible support tbh
Afrihost has resolved any issues I have had, been with them for over a year now, always resolved within an hour
Click to expand...
Jip, I want to, but at a penalty fee of R2885 for no fault of mine...
 
AlphaBravo said:
Jip, I want to, but at a penalty fee of R2885 for no fault of mine...
Click to expand...
It sounds like they wanted to move you to openserve because they did not want to bother dealing with the old subscription properly, canceling it and reallocate the line to you. Honestly..... That is pathetic.
 
BasBas said:
@ab22 is suggesting you run a Lan cable from your router to the device doing the speed test. Generally the quality of the Wi-Fi network within your home is not your ISP's responsibility, their responsibility generally ends once the internet gets to your router. @ab22 is suggesting that the internet is fine at your router and that the issue lies in the wireless connection between your router and the device you are doing a speed test on. The only real way to easily check if the issue lies with your ISP (and not your home Wi-Fi network) is to do a speed test with a wired connection from your laptop to your router as this rules out the possibility that your wireless connection is the issue.

As for you being able to see your neighbors network but not your own. That issue lies completely with the Wi-FI equipment you have inside your house (which is generally your responsibility and not the ISP's).

20,30 or 50mbps over Wi-Fi is fairly common and with most 2.4Ghz Wi-Fi configurations this is the speed I would expect to see in a real world environment.
Click to expand...
I did the test using a Lan cable plugged in on my Android box as I do not have LAN ports on my laptop. The result is the same. Intermittent drops in speeds
 
slaqq said:
I did the test using a Lan cable plugged in on my Android box as I do not have LAN ports on my laptop. The result is the same. Intermittent drops in speeds
Click to expand...
Hmm, Odd. Could you give us an overview of your network config. What FNO are you with, what router do you have etc... Also are you the only person using the internet?
 
BasBas said:
It sounds like they wanted to move you to openserve because they did not want to bother dealing with the old subscription properly, canceling it and reallocate the line to you. Honestly..... That is pathetic.
Click to expand...
So just spoke to technical support, the answer is 'that is not how it works' and got a bit irritated with me... very poor service from Vox.
 
BasBas said:
Hmm, Odd. Could you give us an overview of your network config. What FNO are you with, what router do you have etc... Also are you the only person using the internet?
Click to expand...
Vumatel network
Microtik Router (if I use my own, support will be limited)
2 people using internet (Daughter and I)
 
slaqq said:
I have a 100mbps line with Vox.
Over the past month this line intermittently drops to 20, 30 or 50mbps. I also get absolutely no signal outside my house, but are able to pickup a friends network on another ISP from 50 metres down the road. Tonight I managed to get through to their technical helpline and the techie suggest I use a LAN cable as they cannot fix it. I have a fairly new laptop (very slim) without a ethernet port as those are bulky and just won't fit. I am also getting a ping of close to 50ms and use to have 3ms max.
Is Vox dropping the ball, and which ISP's are recommended?
Click to expand...
Do a wifi analysis, see how congested the area is.
change the band your wifi is running on.

is there anything near your modem? something that might cause interferance?

2.4g or 5g? what make and model modem do you have?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X