Voip Quality
I disagree with some of these statements.
There are in SA two main issues around the Voip quality:
The first already mentioned is your connectivity to the Internet. (Your ISP)
So ADSL vs Wireless providers makes a difference etc and either of these will be less reliable than to quality of dedicated links where some planning has gone into capacity etc.
The second and what also counts quiet heavily in terms of quality is the infrastructure, capacity and different interconnection methods of the provider, to deal with the different routes. ie Sending a call on to one the GSM networks will be better through a proper interconnection than through a Sim farm. If you are getting "VOIP" call costs less than R1,25 to a cellphone, then chances are your provider even if they have proper interconnects, are sending it through Sim farms. (I think the "interconnection" method is a cost of R1,25)
So very important to this quality issue is these "Sim farms" as currently this is mostly the method used for routing a call to GSM. (Most bigger providers would offer both options to the corporate, at different pricing) The Home VOIP pricing is mostly based and modeled on the Sim Farm method. None of the providers carry much traffic in relation to proper interconnection, as they would simply be priced out the market. Running and managing Sim farms is a minefield and different providers are better than others at it. Many are overloaded and badly managed. The GSM networks hate these "farms" and need to feed these Farms with bandwidth in the form of GSM base stations and Pico cells.( not hardwired interconnection) Remember the calls to the different gsm networks needs to be split as well, so this method requires careful planning in terms of capacity required from the different GSM networks. In some areas the GSM Networks cannot provide additional or increase existing bandwith/capacity , therefore where the providers have put up a Sim farm is also very important.
I think the quality of a Voip call to GSM which is 70% of all traffic, from most phones, is therefore heavily influenced by the provider and how they manage these farms.