VUMA Fibre - Changing ISP

[LCBXX]

Is there anyone who has experience on the process when changing from one ISP to another on Vumatel?

I am currently with Afrihost and will be changing to WIRUlink. The cancellation to AH is submitted and is reflecting as "Cancellation in Progress, effective 2017-12-01" on the VUMA portal.

What downtime etc can I expect?

 

[sand_man]

Is there anyone who has experience on the process when changing from one ISP to another on Vumatel?

I am currently with Afrihost and will be changing to WIRUlink. The cancellation to AH is submitted and is reflecting as "Cancellation in Progress, effective 2017-12-01" on the VUMA portal.

What downtime etc can I expect?

It can vary depending on your ISP and how efficient they are, or not.

I moved from Cool Ideas to VOX and downtime was minimal, maybe 2 hours while VOX were configuring the line, but moving back to Cool Ideas, I was down for almost 2 days. VOX uselessness the cause.

 

[LCBXX]

It can vary depending on your ISP and how efficient they are, or not.

I moved from Cool Ideas to VOX and downtime was minimal, maybe 2 hours while VOX were configuring the line, but moving back to Cool Ideas, I was down for almost 2 days. VOX uselessness the cause.

When did the CI connectivity terminate? Was in midnight on the 1st of the new month?

 

[Dark Agent]

Afrihost will need to shelve your line for WIRUlink to unshelve it(It might be unshelve and then shelve).
The process takes quick. It can be shelve and unshelve in minutes.

 

[LCBXX]

Thanks - I will feedback on how it went.

 

[sand_man]

When did the CI connectivity terminate? Was in midnight on the 1st of the new month?

So porting from Cool Ideas to VOX I wanted to avoid the end of month/midnight handover so requested an early port, I think it was done around the 27th of September. A lot of tooing and froing though. VOX were reluctant to let me do a self install. They wanted to deliver their pre-configured router. I insisted they keep their hardware and simply supply with me account log in details which they eventually did.

Then porting from VOX back to Cool Ideas again I requested an early port. Requested this from VOX on the 18th of October. Told them I would pay till the end of the month but wanted the line handed back to Vumatel ASAP so I could get back on the Cool Ideas network. By the 25th I had received little to no feedback from VOX. I then cancelled online on Vumatel's web interface but there the cancellation was put in for the 1st of November so all future attempts to get VOX to return the line earlier were futile based on me manually processing a cancellation order. I told them a week of harassing them prior and there was no progress so I took it upon myself to cancel online, but to this day they blame me for the delay. Useless company!!

They still charged me for November too, despite the cancellation.

So, ja, there's a fair bit going on back office related, to port a line. Your current ISP hands the line back to Vumatel, Vumatel configure it for the new ISP and the new ISP must configure it too, for the end user...

 

[PBCool]

This is also different Vumatel aerial vs trenched.

 

[Sopbeen]

They still charged me for November too, despite the cancellation.

While their actual internet service wasn't that bad. Their cancellation process didn't leave me with a smile. Vox requires 1 month cancellation notice. Which they offered to waive IF I signed a contract with them as ISP on Vumatel. So they were capable of cancelling, but were not WILLING to do so.

When a client isn't happy with your service anymore, this is not how you retain them. Vox now joins Mweb in the sin-bin for implementing and upholding such backwards policies. Ironic as they offer Pro-Rata rates when you sign up, but you don't get that same privilege when you cancel.

I hope the extra month of fees was worth losing a customer for life.

 

[XperiAnce]

Moving from CW to CI, downtime was 5 seconds - did it all via the vuma portal.

Just a heads up, manually let your current ISP know. CW kept billing me as it doesn't seem like the vuma portal talks to the ISP, so the old ISP wasn't aware of my cancellation and kept billing me (they refunded it).

 

[LCBXX]

Just an update: I am still not active for WIRUlink. I will post a detailed report once the migration is complete.

 

[HelterSkelter]

I changed from Vox to Wirulink.

Vox were totally useless, even malicious, because I made it very clear, several times, verbal and in writing, that it must happen at the end of the month. They even confirmed it multiple times with their "calendar month" notice.

17 November, on a Friday afternoon, Vox canceled my data and then they went home. Their windgat tech support just shrugged.

Then Vox denied it and tried to blame it on Vuma and said my fibre link is down, while it was not. When that kite did not fly Vox tried to push it onto me by claiming I stuffed around with the router. Vuma then confirmed Vox cancelled too early and it was Vox who made the ****-up.
Vuma helped out and reconfigured my line early to Wiru, and I was active on Wiru.
Wiru was OK with me going over to them mid month.

Never had one problem with Wiru to date.

 

[sand_man]

I changed from Vox to Wirulink.

Vox were totally useless, even malicious, because I made it very clear, several times, verbal and in writing, that it must happen at the end of the month. They even confirmed it multiple times with their "calendar month" notice.

17 November, on a Friday afternoon, Vox canceled my data and then they went home. Their windgat tech support just shrugged.

Then Vox denied it and tried to blame it on Vuma and said my fibre link is down, while it was not. When that kite did not fly Vox tried to push it onto me by claiming I stuffed around with the router. Vuma then confirmed Vox cancelled too early and it was Vox who made the ****-up.
Vuma helped out and reconfigured my line early to Wiru, and I was active on Wiru.
Wiru was OK with me going over to them mid month.

Never had one problem with Wiru to date.

Gees, so you had the opposite problem to me. I asked for an early cancellation but they didn't action my cancellation till the end of the month. Also blamed me for using Vumatels online portal to cancel the service!

They a bunch of M other f uckers quite frankly!

 

[LCBXX]

My issue is that the line needs to be reconfigured. I am still receiving Afrihost IP's via DHCP.

 

[HelterSkelter]

My issue is that the line needs to be reconfigured. I am still receiving Afrihost IP's via DHCP.

Ask Vuma via their Facebook page to reconfigure.

 

[LCBXX]

Ask Vuma via their Facebook page to reconfigure.

Worth a try..

 

[LCBXX]

Okay I am finally on WIRUlink.

So how it went down: My internet stopped working just after midnight on 1 December. Vumatel had to reconfigure the ONT and line so that it can receive a WIRUlink IP. This was done on Sunday the 3rd but for some reason the status on https://sp.vumatel.co.za/ showed a status of "Installation Status: Auto Configuration Failed", and this was the case until I followed up for the 3rd time with Vumatel earlier this afternoon and they finally reconfigured it. A call to WIRUlink completed the activation process.

Now, the interesting thing is that throughout this process, I was still able to browse 99.9% of the internet.
I powered off the ONT on Saturday the 2nd around and went for a haircut. My wife subsequently returned to the house and powered the ONT on, as she found the internet to be (still) offline, thinking it was because the ONT was off. I came home to find her and my daughter happily browsing and streaming and I though sheesh that was prompt service from Vumatel. I tried to do a Speedtest and was repeatedly presented with the Afrihost activation page. For some reason the router was still receiving an Afrihost IP. For the past 6 days I was still using the internet as per usual; the odd site here and there presents me with the Afrihost activation page but for the most part I've had no issue browsing. When the internet does stop working (it seemed to do so every 24-hours), I simply switch off the ONT for 2 min and after it boots back up, I can access the internet again, being issued a different Afrihost IP. There is not active internet package listed in ClientZone for my profile.

It seems like Afrihost blocked by original IP issued when my service with them terminated. When I managed to get another IP, internet service resumed. Granted, the experience sometimes was not great with poor speeds on occasion but as I noted, it worked well for the most part.