Vuma Rep ?

[JAM007]

Hi
I’m having zero contact from Vuma tel concerning a Fibre line that’s needs to be repaired. Log a call and no response from their Maintainance department.

Is there a Vuma Rep on MyBB that can assist ?

Thanks

 

[BouncyNinja]

Hi
I’m having zero contact from Vuma tel concerning a Fibre line that’s needs to be repaired. Log a call and no response from their Maintainance department.

Is there a Vuma Rep on MyBB that can assist ?

Thanks

VUMA doesnt deal directly with End users ( as far as i know), have to log it via your ISP, who will get a ticket number ( usually starting with ISP-xxxxx) and then vumatel comes out

 

[Dimpie (JIGSAW)]

086 100 8862

see if that still works ??

 

[JAM007]

Thanks for the replies.

I have logged a call with Cool Ideas and the ticket keeps getting bumped up but zero reply from Vuma tel

 

[maumau]

As advised above, Vuma does not deal with end users.

Maybe post in the Cool Ideas thread so they're aware you have an issue.

Cool Ideas Fibre ISP – Feedback Thread 6

Out in Deep South Peninsula. Frogfoot..

mybroadband.co.za

 

[PBCool]

Thanks for the replies.

I have logged a call with Cool Ideas and the ticket keeps getting bumped up but zero reply from Vuma tel

Hi please pop this on our thread under the fibre ISP section.

 

[Bliksis]

Hi
I’m having zero contact from Vuma tel concerning a Fibre line that’s needs to be repaired. Log a call and no response from their Maintainance department.

Is there a Vuma Rep on MyBB that can assist ?

Thanks

They don't communicate with anyone. Even Afrighost says they can only log tickets to them via a portal. Even then, it doesn't really matter how long they take, because who's got the mental capacity to have a fight with a different person with a single letter last name every day about the same problem?

Lol. Service is getting kak everywhere.

 

[egenis]

I have the same **** now... they need to come repair my fibre line.. logged a ticket on Tuesday already via my ISP. And if you call them you get "someone will call you now", "technician on his way", "you are too impatient"

So just how do you get any help out of these people?!

 

[Bliksis]

I have the same **** now... they need to come repair my fibre line.. logged a ticket on Tuesday already via my ISP. And if you call them you get "someone will call you now", "technician on his way", "you are too impatient"

So just how do you get any help out of these people?!

They know you have no other fixed line options. ISPs and FNOs are equally KAK.

 

[Dimpie (JIGSAW)]

I have the same **** now... they need to come repair my fibre line.. logged a ticket on Tuesday already via my ISP. And if you call them you get "someone will call you now", "technician on his way", "you are too impatient"

So just how do you get any help out of these people?!

Your ISP is your avatar in this war ... they must do the fighting ... keep bugging them ... You pay them and NOT Vuma.

 

[Bliksis]

Your ISP is your avatar in this war ... they must do the fighting ... keep bugging them ... You pay them and NOT Vuma.

That's the brick wall you're up against. ISP gets your money, fiber broken or not.

 

[egenis]

Eventually, someone came - took about 10 minutes... the issue was on the street side of the installation. But really - why do you need to throw your toys first before someone helps?

 

[Bliksis]

Eventually, someone came - took about 10 minutes... the issue was on the street side of the installation. But really - why do you need to throw your toys first before someone helps?

Yep. They must know you're serious and not just taking the piss.