Vumatel Price change

ColGatvol said:
So I got some inside info yesterday evening on the Vox changes.

CURRENT LINE SPEED​
MIGRATING TO​
NEW LINE SPEED​
10/10 Mbps
->​
20/10 Mbps
20/20 Mbps
->​
50/50 Mbps
50/5 Mbps
->​
50/50 Mbps
50/50 Mbps
no change​
50/50 Mbps
100/10 Mbps
->​
100/100 Mbps
100/100 Mbps
no change​
100/100 Mbps
200/20 Mbps
->​
200/200 Mbps
200/200 Mbps
no change​
200/200 Mbps
1000/100 Mbps - Special
->​
1000/200 Mbps
1000/100 Mbps
->​
1000/500 Mbps

NEW Bundles from 1 July 2021​
OLD Selling​
NEW Selling​
PRICE REDUCTION VALUE​
20/10 Mbps
N/A​
R699,00​
N/A​
50/50 Mbps
R1 049,00​
R899,00​
R150,00​
100/100 Mbps
R1 199,00​
R1 099,00​
R100,00​
200/200 Mbps
R1 499,00​
R1 249,00​
R250,00​
1000/200 Mbps
N/A​
R1 449,00​
N/A​
1000/500 Mbps
N/A​
R2 489,00​
N/A​

Customers will be migrated at no additional cost. Migrating to start 1 July. Not sure if this will be an immediate migration or done over time.

The interesting part is that the above reduced prices are NEW SELLING prices. So only NEW customers will get the reduced prices. Existing customers will NOT receive the reduction in price.

So if I understand correctly, I will be migrated from 20/20 to 50/50 at no additional cost and still pay R899pm I do now. However someone already on the 50/50 line, which is not being migrated, will still be paying the old R1049pm price and not get the reduced price of R899pm.
Click to expand...
what about if i upgrade to the 200/200? will i pay the old price of 1499? or nevermind they mentioned if i upgrade to a new package in July, i will be paying the updated pricing
 
ColGatvol said:
So I got some inside info yesterday evening on the Vox changes.

CURRENT LINE SPEED​
MIGRATING TO​
NEW LINE SPEED​
10/10 Mbps
->​
20/10 Mbps
20/20 Mbps
->​
50/50 Mbps
50/5 Mbps
->​
50/50 Mbps
50/50 Mbps
no change​
50/50 Mbps
100/10 Mbps
->​
100/100 Mbps
100/100 Mbps
no change​
100/100 Mbps
200/20 Mbps
->​
200/200 Mbps
200/200 Mbps
no change​
200/200 Mbps
1000/100 Mbps - Special
->​
1000/200 Mbps
1000/100 Mbps
->​
1000/500 Mbps

NEW Bundles from 1 July 2021​
OLD Selling​
NEW Selling​
PRICE REDUCTION VALUE​
20/10 Mbps
N/A​
R699,00​
N/A​
50/50 Mbps
R1 049,00​
R899,00​
R150,00​
100/100 Mbps
R1 199,00​
R1 099,00​
R100,00​
200/200 Mbps
R1 499,00​
R1 249,00​
R250,00​
1000/200 Mbps
N/A​
R1 449,00​
N/A​
1000/500 Mbps
N/A​
R2 489,00​
N/A​

Customers will be migrated at no additional cost. Migrating to start 1 July. Not sure if this will be an immediate migration or done over time.

The interesting part is that the above reduced prices are NEW SELLING prices. So only NEW customers will get the reduced prices. Existing customers will NOT receive the reduction in price.

So if I understand correctly, I will be migrated from 20/20 to 50/50 at no additional cost and still pay R899pm I do now. However someone already on the 50/50 line, which is not being migrated, will still be paying the old R1049pm price and not get the reduced price of R899pm.
Click to expand...
Why would they not offer the price reductions to existing customers? That makes absolutely no sense. Are you sure that's correct?
 
Unfortunately that is what the info says. They specifically mention that existing customers' prices will not be re-aligned to the new prices.

I think it is a *** move, but I am not surprised. A few years ago I also questioned why I am still paying more expensive prices if the same package has been reduced and I was told that it is only for new customers. If I wanted the new price then I would have to cancel and take out a new package.
 
One of the reasons I moved away from Vox a couple of years ago is that they would increase the cost of my fibre and VOIP account by some percentage every year. So after a few years you land up paying significantly more for a service every month than a new subscriber for the exact same services.
 
ColGatvol said:
Unfortunately that is what the info says. They specifically mention that existing customers' prices will not be re-aligned to the new prices.

I think it is a *** move, but I am not surprised. A few years ago I also questioned why I am still paying more expensive prices if the same package has been reduced and I was told that it is only for new customers. If I wanted the new price then I would have to cancel and take out a new package.
Click to expand...
I hope you are wrong - but again this is Vox
 
Gambit said:
One of the reasons I moved away from Vox a couple of years ago is that they would increase the cost of my fibre and VOIP account by some percentage every year. So after a few years you land up paying significantly more for a service every month than a new subscriber for the exact same services. Unfortunately that is what the info says. They specifically mention that existing customers' prices will not be re-aligned to the new prices.

I think it is a *** move, but I am not surprised. A few years ago I also questioned why I am still paying more expensive prices if the same package has been reduced and I was told that it is only for new customers. If I wanted the new price then I would have to cancel and take out a new package.
Click to expand...



That's absolutely bizarre, and possibly unlawful. If that is the case, it should be reported to the relevant ombudsman. But perhaps a vox rep could confirm.

I'm not a customer of Vox by the way
 
Last edited:
I've been with Vox for a very long time, since the ADSL days. I have never had issues with them. Whenever there were problems it got sorted within minutes or a hour or two at most. I stayed with them for that reason. I do understand not everyone has the same experience with ISPs, every ISP will have a customer with a bad experience, just the way it is. If they do keep existing customers at old prices then they should leave and go somewhere else. The only way a company notices you is if you hit them where it hurts, their income.

For me, I will be upgraded at no extra cost so I am not losing out, but I do feel for the rest.
 
ColGatvol said:
The interesting part is that the above reduced prices are NEW SELLING prices. So only NEW customers will get the reduced prices. Existing customers will NOT receive the reduction in price.

So if I understand correctly, I will be migrated from 20/20 to 50/50 at no additional cost and still pay R899pm I do now. However someone already on the 50/50 line, which is not being migrated, will still be paying the old R1049pm price and not get the reduced price of R899pm.
Click to expand...
VOX have historically treated new customers better than existing customers. That was the case when I was with them with ADSL as well.
 
Vuilhaas said:
That's absolutely bizarre, and possibly unlawful. If that is the case, it should be reported to the relevant ombudsman. But perhaps a vox rep could confirm.

I'm not a customer of Vox by the way
Click to expand...
Technically if you signed a contract with them so they could say you liable to pay what the contract states - in the ISP space most drop or increase price as it goes -
 
Just got in touch with A vox rep and the new pricing will be available to existing customers too lol. The rep even mentioned that not moving old customers to the new pricing is in a way sort of stealing and a crime. Relax gents. we will be migrated to the new pricing.
 
ngoni615 said:
Just got in touch with A vox rep and the new pricing will be available to existing customers too lol. The rep even mentioned that not moving old customers to the new pricing is in a way sort of stealing and a crime. Relax gents. we will be migrated to the new pricing.
Click to expand...

When’s the comms arriving?
 
ngoni615 said:
Just got in touch with A vox rep and the new pricing will be available to existing customers too lol. The rep even mentioned that not moving old customers to the new pricing is in a way sort of stealing and a crime. Relax gents. we will be migrated to the new pricing.
Click to expand...
I hope you are right as it would be the right thing to do, if not they will surely loose customers. I can only comment on the info I received and unfortunately that info specifically said it will not happen. Here's to hoping they do the right thing.
 
isie said:
Technically if you signed a contract with them so they could say you liable to pay what the contract states - in the ISP space most drop or increase price as it goes -
Click to expand...
Maybe if you sign an extended contact, but most people would be on a month to month, so I'm not sure how they could justify that.

However, the issue with existing customers not being eligible for price drops didn't sit right, but apparently it's not the case as per @ngoni615
 
Vuilhaas said:
Maybe if you sign an extended contact, but most people would be on a month to month, so I'm not sure how they could justify that.

However, the issue with existing customers not being eligible for price drops didn't sit right, but apparently it's not the case as per @ngoni615
Click to expand...
Yes.... it is not going to happen. What happens if existing customers want to upgrade to a higher package? they will have to pay the updated pricing... according to what one of their reps told me.
 
If the customer upgrades, or downgrades, they will be paying the new prices yes. Only the customers on packages who are not being migrated to a different package, ie. customers already on the 50/50, 100/100 and 200/200, will not get the price reduction. Lets just wait and see what the mail from Vox says, hopefully it will be out today.
 
ColGatvol said:
If the customer upgrades, or downgrades, they will be paying the new prices yes. Only the customers on packages who are not being migrated to a different package, ie. customers already on the 50/50, 100/100 and 200/200, will not get the price reduction. Lets just wait and see what the mail from Vox says, hopefully it will be out today.
Click to expand...
technically that's correct but won't they migrate them to the new package
i.e current 50/50 will be now on 70/70
 
ColGatvol said:
If the customer upgrades, or downgrades, they will be paying the new prices yes. Only the customers on packages who are not being migrated to a different package, ie. customers already on the 50/50, 100/100 and 200/200, will not get the price reduction. Lets just wait and see what the mail from Vox says, hopefully it will be out today.
Click to expand...
I am on a 20/20 paying R890+
I don't need anything higher.
1. Am I correct to say I will keep on paying R890+?
2. What need I do to be paying around R699 and still receive 20/20?
 
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