Wait and See

keng

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Sentech

OFF TO A SHAKY START



By Marina Bidoli

Sentech plans to tackle Telkom head-on, but new developments aren't promising




In a sign of potential trouble for Sentech, multimedia group executive Angelo Roussos has quit the state-owned broadcasting signal distribution and telecom company, just weeks before it's due to launch its long-awaited wireless, broadband Internet service.


Roussos' departure signals a lack of faith in Sentech's ability to deliver a viable and sustainable alternative Internet-based service offering to Telkom's asymmetric digital subscriber line (ADSL) product.


A medical doctor turned entrepreneur, who sold his satellite Internet business Infosat to Sentech, Roussos is tired of Sentech's bureaucratic culture and strategic direction.


"I am disappointed," he says. "The multimedia launch has been scaled back significantly."


He says he wanted a separate brand for the new offering but was denied control of marketing. The clash may be more cultural than anything else: Sentech is controlled by former regulatory, government and Telkom officials.


"We had a difference in vision," says Sentech CEO Sebiletso Mokone-Matabane. She says Sentech has the marketing experience to launch consumer services. It is doing a "soft launch", starting with "two or three" third-party Internet service providers (ISPs) in Gauteng, followed by Durban and Cape Town. Sentech has struggled to secure "high sites" (hills and buildings) because of stringent environmental impact assessment requirements, she says.


The wireless broadband offering will be launched by end-November. As with a cellphone network, signals will be broadcast from base stations, located on high sites in metropolitan areas.


The service will be provided to ISPs - Tiscali World Online and Internet Solutions, initially - for resale, and will be cheaper than Telkom's ADSL. Also, unlike Telkom's offering, its use will not be bandwidth-capped.


ISPs see the changes as positive. "We need Sentech to provide alternative services, particularly in areas where Telkom has been unwilling or unable to provide services," says Internet Solutions new business executive Hillel Shrock.


But consumers and prospective partners are waiting to see if Sentech, which started out as the SABC's broadcast signal distribution arm, will deliver on its promises. Since being issued the badly drafted, controversial carrier-of-carrier and multimedia licences by government 17 months ago, it's been slow in launching new services, spending much of its time fighting regulatory and court battles to clarify its rights.


Also worrying is Sentech's financial position. For 2003, it reported a headline loss of R9,3m on revenue of R462m.


The problems will be overcome, promises Mokone-Matabane.


"We've injected entrepreneurial-minded people into the company and industry suppliers are working with us," she says.


Sentech recently launched a satellite-based, always-on, broadband service for rural areas, and is looking to partner Indian-based convergence firms.


Mokone-Matabane blames the delays in launching the wireless access service on a lack of licensing and regulatory clarity, resulting in Sentech having to fight off challenges from Telkom. The Independent Communications Authority's (Icasa) "enormous delays" in issuing Sentech with required frequencies also meant the company had to delay the purchase of new equipment, she says.


But the communications department is planning changes to the telecom act so Sentech will be recognised as a "public operator", which means it will be able to lease bandwidth from Telkom and the cellular networks at wholesale, rather than retail, rates.


Gazetted out of the blue last month, the telecom amendment bill of 2003 is seen as a political settlement for Sentech dropping its court case against Icasa, communications minister Ivy Matsepe-Casaburri and Telkom a few months ago. The case was brought after Icasa redrafted the facilities leasing and interconnection guidelines, and backtracked on its intention to recognise Sentech as a public operator. In court documents, Sentech alleged that Icasa folded under government pressure ahead of Telkom's initial public offering (Technology & Communications July 4).


"We cannot compete if we are forced to access facilities at retail prices," says Mokone-Matabane. The telecom act's intentions have always been to introduce competition, she says. But she expects Telkom to challenge the bill. "Telkom has now been listed. It is doing well and does not need protection."
 
By the looks of things, I think that this article was written pre November 2003 when Sentech made public their plans to launch by end January 2004

Thus, please refrain from posting these thing and sending people's blood pressure sky high. [:p]

if this article was posted recently (like a week ago) I'd certainly be worried and call them right now to clear stuff up...
 
I was right
http://secure.financialmail.co.za/03/1024/technology/atech.htm

please ban keng, he just wants to stir, this article was written 24 October 2003, and has no relevance to the current state of affairs.

off with his head![:(!][}:)]
 
OMG thats old, out of place and totally uncalled for.
Is this possibly Tommy with another nick ?
Pity I did not accept the Moderator offer as this topic would dissapear.
 
Take it easy guys [;)] It's possible that keng was not aware of all that has been happening at Sentech in the past few months.
 
Still inexcusable - he/she should have read the postings on this and other forums to get up-to-date, BEFORE posting out-dated articles. It's a question of having "opened mouth only to put foot in it", or "those who don't know, and don't know that they don't know, he is a fool, ignore him", as opposed to "those who don't know, and know that they don't know, he is ignorant, teach him". (Forgive the proverbial pop references [:p] [:D]) So... he/she should have merely asked in the posting whether this had been seen before, and whether it still had any relevancy. For keng - trust this helps...
 
the article just makes me feel doubt, October isn't so long ago.
"Sentech is controlled by former regulatory, government and Telkom officials." ya we know telskum tries to control everything


..- dot dot dash ;)
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by ProAsm</i>
<br />OMG thats old, out of place and totally uncalled for.
Is this possibly Tommy with another nick ?
Pity I did not accept the Moderator offer as this topic would dissapear.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

ProASM, quite frankly, this attitude has left me with far more doubts about Sentech than the original article, which is neither out of place, uncalled for, or even that old.

If anyone posted a critical article about Telkom that happened to be 3 months old, no one on this forum would object. In fact, most of us would enjoy it. One of the stated objectives of this forum is to provide us with objective information, and keng's post is certainly relevant.

Despite all of your previous helpful posts, I'm grateful that you or anyone else from Sentech don't have moderator privilges, with the power to make negative critisism "dissapear".

Is this how Sentech is planning to handle complaints from their customers?

Chez

BTW, microfast posted the exact same article on 11 Nov 2003
http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=932&whichpage=11
and no one complained or asked for him to be banned.
So why all the fuss now?
 
Well, seeing as microfast posted that article for discussion on the 11th of November 2003 (a couple of weeks old), and not 6 Jan 2004 (a couple of months old) I am complaining.

The fact of the matter is, it has been up for discussion, why bring something negative to a relativly new company forward AGAIN? a ploy to debunk and sow distrust to future customers perhaps?

Remember, telkom has been around for ages and the word "telkom" runs synonymous with the words "customer dissactisfaction and general distrust"

The phrase, "Sentech is controlled by former regulatory, government and Telkom officials." is also taken out of context! Is it just me or don't you notice the words FORMER in that sentance?

FORMER - Previous (Adj.) Meaning : Past, ex-, Earlier

Besides, I won't blame Sentech for wanting to take down this thread in the first place, at least you KNOW you're touching a nerve, not like telkom ignoring you, besides, telkom has done it's fair share of monopoly and misinformation in the past... I won't be suprised if keng was a manager there... hahaha

'nuff said
 
I have to agree wth chez,u cant just go around editing something ,just because it does harm to yor company.
I thought this forum was to discuss openly and objectively,and not open to censorship,or degrading other members just cause they dont feel the same way as you.
 
to bongo,chez and keng....

the topic is old, hence MISLEADing! ... i would of deleted it on sight aswell. and i have nothing to do with sentech. Thats the normal job as a moderator, delete the uninformed, regurtitated, recuring crap.

and its the duty of those that actually do know bout 90% of the content of this forum to point out the fact immediately that the artical is out of place and old.
 
Hi Silversurfer and others

Although I understand your concern regarding possible false information or dated articles, I believe one should maintain an environment of free speech and open discussion. This will always mean that some false information etc. will be published, but as we have seen it is usually quickly pointed out by our members. I think the success of MyADSL is based partly on the fact that all users can have their say, independent of viewpoint or preferences.

Regards,

RPM
[email protected]
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by ChezAnwyne</i>
ProASM, quite frankly, this attitude has left me with far more doubts about Sentech than the original article, which is neither out of place, uncalled for, or even that old.

If anyone posted a critical article about Telkom that happened to be 3 months old, no one on this forum would object. In fact, most of us would enjoy it. One of the stated objectives of this forum is to provide us with objective information, and keng's post is certainly relevant.

Despite all of your previous helpful posts, I'm grateful that you or anyone else from Sentech don't have moderator privilges, with the power to make negative critisism "dissapear".

Is this how Sentech is planning to handle complaints from their customers?

Chez

BTW, microfast posted the exact same article on 11 Nov 2003
http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=932&whichpage=11
and no one complained or asked for him to be banned.
So why all the fuss now?

<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Firstly, I have to compliment Sentech (ProAsm) for having the common sense and client centric focus in participating in MyADSL. Telkom has had this open offer and in their standard, as expected arrogant approach, has declined to participate “officially”.

ProAsm merely expressed his view, a brave one I might add, but has not taken the option to be a moderator. He should not be slated for his views as it is already a million times better than not participating at all. Yes maybe a bite on the lip and try to be a bit more diplomatic is probably the choice, but personally I prefer a straight-forward no frills approach. Sentech already showed that they do plan to deal with clients complaints by participating in the open with issues via MyADSL.

No, I don’t think comparing the first post by Microfast was inappropriate as it was the initial awareness and a lot of debate has happened since then. The current re-posting just seems malicious, although it might not have been, as a lot of people posting here don’t always read old forum postings. Old article for a new start-up initiative to take on Telkom is far more damaging than an article about Telkom that has shown its disgust with MyADSL and even try to discredit it. Telkom has not shown any intent to listen to its clients (MyADSL is this case) and very few of their articles “age” anyway, as their approach/attitude seems unchanged.




You don't know what you don't know.
Mux
 
Well Sentech hasnt shown any intrest here either so whats your point,ProAsms posts have not been official at all.
So taking that into consideration there attitude as far as this forum is concerned is the same as Telkoms.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by rpm</i>
<br />Hi Silversurfer and others

Although I understand your concern regarding possible false information or dated articles, I believe one should maintain an environment of free speech and open discussion. This will always mean that some false information etc. will be published, but as we have seen it is usually quickly pointed out by our members. I think the success of MyADSL is based partly on the fact that all users can have their say, independent of viewpoint or preferences.

Regards,

RPM
[email protected]
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

ye 4 sure. well atleast this one has now been quickly pointed out.

I really dont get the sentech knocking, b4 there is even a product. Telkom sat and beta tested ADSL for 2 years, thats reason for knocking them alone. But let sentech release their product. Then take a look at their service. They have already killed telkom in every aspect of customer relations thus far. I just chated to their (human) call centre staff today, unlike the ... well we all know what species we classify the telkom helpdesk as... ;) soz ;) mybad. 8)
 
The article, despite its age and possible "bite" effects on Sentech's corporate image brings up one important point - does Sentech intend to distribute its service through ISPs only (who will "package" it according to their will and probably charge you another 100 bucks for the cream on top of the cappucino), or will it deliver on its website promises to sell MyWireless directly?
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">"Sentech is controlled by former regulatory, government and Telkom officials."<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">Freeek I'm not aiming this at you or anyone but just want to inform everyone where Sentech comes from.
We were originally part of the SABC and in 1995 (thereabouts) we broke away completely and became Sentech.
We are in no way subsidised by the Goverment and operate as a commercial enterprise.
70% of the staff are ex SABC, the rest joined after 1995. There are a few ex Telkom people but only a very few of them.
We have offices in Johannesburg (Head Office) and Control Center offices in Bloemfontein, Capetown, Durban, Ermelo, George, Kroonstad, Middelburg, Pietersburg, Port Elizabeth, East London, Upington, Vredendal, Vryburg and Vryheid.
Total staff compliment is around 500.
I've been with the company for 23 years [:)]
 
The reason why post's like this should be moderated is because they are damaging with misinformation. Posting something from October 2003 that has already been posted, with a topic like "Wait and See" just seems more like a troll than anything else aimed to create false doubt.

Of course, the aim of these forums is to be a public service. ProASM as the right to say what he likes just like anyone else, he says so as himself, not on behalf of Sentech or anyone else.

<hr noshade size="1">
"Since light travels faster than sound, people appear bright until you hear them speak."

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