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- Joined
- Dec 25, 2010
- Messages
- 137
Okay, just want to post about my RBM contract I would like to cancel and hear what you guys think about it.
In June 2011 I started my RBM contract (RBM 200 with the RBM HD/Hauwei U8800), used the phone for about a few months, then had to give it in for repair because of the screen. I received a new phone about 3 weeks later. That phone lasted a few month until it had problems charging, 3 weeks later they gave me yet another new phone (Still the Hauwei U8800) and now after a few weeks this one is giving problems, not charging properly, no 3G signal, battery only lasting a half day without using it. Now I would like to cancel the contract because Cell C keeps giving me faulty hardware and I don't want to send it in for repair again because then I would be without a phone for about 3 weeks. Not really an option because I receive many email a day and have to respond quickly. I have spoken to Cell C here on MyBroadband and he has help me a lot. I ask what the cancellation fee would be and it is R2081.16. This sounds really high for a cancellation fee. To me understanding the CPA states that the cancellation fee must be reasonable and I also read about it not being more than 10% of the remainder of the contract. Please correct me if I'm wrong.
Any advice from you guys about what I should do? Thanks.
EDIT: I still want to stay at Cell C and get The Galaxy Nexus on straight up 100 (Reason for canceling contract and not just getting my phone replace. )
In June 2011 I started my RBM contract (RBM 200 with the RBM HD/Hauwei U8800), used the phone for about a few months, then had to give it in for repair because of the screen. I received a new phone about 3 weeks later. That phone lasted a few month until it had problems charging, 3 weeks later they gave me yet another new phone (Still the Hauwei U8800) and now after a few weeks this one is giving problems, not charging properly, no 3G signal, battery only lasting a half day without using it. Now I would like to cancel the contract because Cell C keeps giving me faulty hardware and I don't want to send it in for repair again because then I would be without a phone for about 3 weeks. Not really an option because I receive many email a day and have to respond quickly. I have spoken to Cell C here on MyBroadband and he has help me a lot. I ask what the cancellation fee would be and it is R2081.16. This sounds really high for a cancellation fee. To me understanding the CPA states that the cancellation fee must be reasonable and I also read about it not being more than 10% of the remainder of the contract. Please correct me if I'm wrong.
Any advice from you guys about what I should do? Thanks.
EDIT: I still want to stay at Cell C and get The Galaxy Nexus on straight up 100 (Reason for canceling contract and not just getting my phone replace. )
Last edited:
. Called Cell C again and was told about the early upgrade. Will be going to Cellc centurion tomorrow to sort things out.