tencentsisfree
New Member
- Joined
- Feb 2, 2017
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I recently was on a mission to improve my internet speed as I was only getting around 2 Mbps. So I thought first thing I would do is check the contract I had, I was pretty sure it was the 4 Mbps package but I thought I'd just double check. So after logging into my Axxess account I saw that I was on a 8 Mbps data package but only a 4 Mbps line, so I was like, no, I couldn't have been that stupid so I went through my emails to check and sure enough I had ordered the 4 Mbps package (line and data) bundled.
So I went through my invoices and the first couple were for around R510 for the 4 Mbps package, which was correct according to the original agreement but from around October last year the invoices showed that my data portion of my package was 8 Mbps and my line was still 4 Mbps but the charge was the same at R510. So I logged into their website and saw that the 4 Mbps package is now R395, down from R510.
So what I BELIEVE has happened is the price of internet went down and instead of charging their customers less each month they increased the data portion of their package to continue charging them the same amount even though it would make NO DIFFERENCE as they did not change the line speed.
I sent them an email asking them to explain themselves and someone phoned me with a bunch of excuses saying it was a promotion and an email was sent out but after explaining to him that it would make no difference he was like 'ya, I see your point'.
To me, this is just an utter rip off of their clients as this is their game and they know full well that increasing the data package will have no affect unless you increase the line as well and who in their right mind would have ordered an 8 Mbps line with a 4 Mbps data package. And to top it off they make this rip off seem like a promotion, like they are doing us a favour.
I'm not sure exactly what the purpose of the phone call was cause I still have to reduce my data package and I have to phone accounts to get a refund, so it just a call to feed me a bunch of corporate bull.
So this is just a warning to all Axxess users to check their account as you could save a 100 odd rand a month and get a refund.
I actually really like Axxess, their support has been good in the past its just this that is unacceptable.
So I went through my invoices and the first couple were for around R510 for the 4 Mbps package, which was correct according to the original agreement but from around October last year the invoices showed that my data portion of my package was 8 Mbps and my line was still 4 Mbps but the charge was the same at R510. So I logged into their website and saw that the 4 Mbps package is now R395, down from R510.
So what I BELIEVE has happened is the price of internet went down and instead of charging their customers less each month they increased the data portion of their package to continue charging them the same amount even though it would make NO DIFFERENCE as they did not change the line speed.
I sent them an email asking them to explain themselves and someone phoned me with a bunch of excuses saying it was a promotion and an email was sent out but after explaining to him that it would make no difference he was like 'ya, I see your point'.
To me, this is just an utter rip off of their clients as this is their game and they know full well that increasing the data package will have no affect unless you increase the line as well and who in their right mind would have ordered an 8 Mbps line with a 4 Mbps data package. And to top it off they make this rip off seem like a promotion, like they are doing us a favour.
I'm not sure exactly what the purpose of the phone call was cause I still have to reduce my data package and I have to phone accounts to get a refund, so it just a call to feed me a bunch of corporate bull.
So this is just a warning to all Axxess users to check their account as you could save a 100 odd rand a month and get a refund.
I actually really like Axxess, their support has been good in the past its just this that is unacceptable.
