Warranty Issues

sgb

Well-Known Member
Joined
Oct 23, 2012
Messages
128
Good day,
My problem happens to be with Lenovo laptops, but would cover many laptops and PCs.
I bought a Lenovo laptop a bit over a year ago. It came with a one year warranty, which is now over.
I recently had a second disk installed (SSD for speed) and immediately started having problems.
After a couple of months of testing - me removing all software (including W10) and re-installing, the Reseller testing the disk, memory, etc, they determined it was an error in the circuitry in the motherboard to the second slot.
The issue is now: my warranty has expired, but I had no way of knowing there was a fault until I installed the second disk.As such I could not get it fixed 'under warranty'. Do I have any recourse?
regards,
Sgb
 

Corelli

Expert Member
Joined
Jun 20, 2008
Messages
3,005
Only possibly

If you have all risk insurance on your laptop with your insurer
 

Ghost729

Well-Known Member
Joined
Nov 21, 2015
Messages
250
You can try asking Lenovo to fix it as a goodwill claim, but that one year warranty is to limit liability, even for latent defects. So there's a larger probability of Lenovo rejecting the goodwill claim.

Alternatively, if you can show that Lenovo was aware of a batch of laptops with that issue and they had to recall it, but failed to notify you, then you have a case.

Sorry buddy. I know it a sh*tty thing and I feel that manufacturers should fix latent defects in good faith, but unfortunately, the world we live in is not the forgiving.
 

sgb

Well-Known Member
Joined
Oct 23, 2012
Messages
128
Thanks - what I thought. Just means a different manufacturer next time......
 
Top