was using openserve a bad idea?

[Megamuffin]

So i decided to finally go fibre with 50 download 25 upload using afrihost, with openserve as the fibre provider... but im getting bad telkom vibes from openserve. The fibre was installed 2 weeks ago into my house. However they needed to fix a fault and they have ignored me for 2 weeks straight with no updates or any way to contact them regarding the progress on the fault with no reference number either.

 

[powermzii]

They generally have a very stable network... generally. Some guys have random ping fluctuations but the network works

Try see if your ISP can escalate for you

 

[PBCool]

@AfriNatic

 

[Megamuffin]

They generally have a very stable network... generally. Some guys have random ping fluctuations but the network works

Try see if your ISP can escalate for you

i have done that, openserve was scheduled to fix the fault today but they completely ignored me once again with no updates on the situation. So im going to have to call afrihost again tomorrow and escalate a 2nd time

 

[DapperDanMan]

Out of interest, why would they work on Sundays ... during lockdown?

 

[Megamuffin]

Out of interest, why would they work on Sundays ... during lockdown?

you tell me, afrihost send me an sms saying the line technician will be here on the 22nd of august.

I even contacted Afrihost to confirm if they'll actually come on a Sunday, and the Afrihost support told me that they would, because I had that exact same concern.

 

[AfriNatic]

So i decided to finally go fibre with 50 download 25 upload using afrihost, with openserve as the fibre provider... but im getting bad telkom vibes from openserve. The fibre was installed 2 weeks ago into my house. However they needed to fix a fault and they have ignored me for 2 weeks straight with no updates or any way to contact them regarding the progress on the fault with no reference number either.

Hey,

Was the it a new area that went live?

Usually if an install runs into issues the order gets pushed back to Openserve cables to attend to the fibre fault first and once that is repaired the order is scheduled again to complete the installation.

Please can you send me a pm with your email address so I can have a look at the order status for you?

 

[lightpixel]

So i decided to finally go fibre with 50 download 25 upload using afrihost, with openserve as the fibre provider... but im getting bad telkom vibes from openserve. The fibre was installed 2 weeks ago into my house. However they needed to fix a fault and they have ignored me for 2 weeks straight with no updates or any way to contact them regarding the progress on the fault with no reference number either.

Openserve network good. Moved to them from Frogfoot. No complaints. I’m with cool ideas which generally kicks ass.

 

[Saba'a]

So i decided to finally go fibre with 50 download 25 upload using afrihost, with openserve as the fibre provider... but im getting bad telkom vibes from openserve. The fibre was installed 2 weeks ago into my house. However they needed to fix a fault and they have ignored me for 2 weeks straight with no updates or any way to contact them regarding the progress on the fault with no reference number either.

Try the openserve app?

 

[Leno]

So i decided to finally go fibre with 50 download 25 upload using afrihost, with openserve as the fibre provider... but im getting bad telkom vibes from openserve. The fibre was installed 2 weeks ago into my house. However they needed to fix a fault and they have ignored me for 2 weeks straight with no updates or any way to contact them regarding the progress on the fault with no reference number either.

Stick with it, once its up and sorted its much better than the other FNO's

Be thankful you have the option of openserve