We Demand Change!!

This is my last month with Iburst, got a 10Gig month 2 month contract with Iburst and I am going to try Neotel Prime Unlimited and I upgraded my mweb dail up account to the 40Mb 2 year contract. I had speed problems when capped (slow speed under the 64kbs) and the 10Gig cap is to small for me now.

I got excellent signal with Neotel on there website and will get the modem/phone this week
 
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Just for interest's sake, who has seen anything close to 1 Mbit/s on their iBurst connections recently? I used to see up to 80 KBytes/s from local and (some) international sites, but for the past 6 months or so have seen nothing significantly over 20 or 30 KBytes/s aggregate. I'm in the Cape Town area (~7km's from CBD on the Salt River side).

What I have noticed is that the stranglehold on Bittorrent seems to have been lifted - I'm not entirely sure whether this might have contributed to my overall slowdown (due to the tower maybe getting more load). Either way, it is nice to be able to grab something off Bittorrent when I need to, and get it the same day - this is the only positive change I've seen since I signed up 3 or 4 years ago.

Totally agree that the packages need to be revised. I would say stick with the current modems, sort out the network and increase the caps (for the same or less money). Right now, more speed would do nothing for me (the speed of the service prior to its degradation was perfectly acceptable for my purposes, but right now I can't watch a Youtube video without hic hic hic every three seconds).

Rand for rand, iBurst has not been competitive with aDSL for some time. It is still not a massive gap, but gets bigger as time passes. I dearly want to give my money to somebody other than Telkom and thus chose iBurst (not only for myself but several colleagues), but things do need to improve or it will be a simple commercial decision to move elsewhere, anti-Telkom idealism aside.
 
RatX said:
Just for interest's sake, who has seen anything close to 1 Mbit/s on their iBurst connections recently? I used to see up to 80 KBytes/s from local and (some) international sites, but for the past 6 months or so have seen nothing significantly over 20 or 30 KBytes/s aggregate. I'm in the Cape Town area (~7km's from CBD on the Salt River side).

What I have noticed is that the stranglehold on Bittorrent seems to have been lifted - I'm not entirely sure whether this might have contributed to my overall slowdown (due to the tower maybe getting more load). Either way, it is nice to be able to grab something off Bittorrent when I need to, and get it the same day - this is the only positive change I've seen since I signed up 3 or 4 years ago.

Totally agree that the packages need to be revised. I would say stick with the current modems, sort out the network and increase the caps (for the same or less money). Right now, more speed would do nothing for me (the speed of the service prior to its degradation was perfectly acceptable for my purposes, but right now I can't watch a Youtube video without hic hic hic every three seconds).

Rand for rand, iBurst has not been competitive with aDSL for some time. It is still not a massive gap, but gets bigger as time passes. I dearly want to give my money to somebody other than Telkom and thus chose iBurst (not only for myself but several colleagues), but things do need to improve or it will be a simple commercial decision to move elsewhere, anti-Telkom idealism aside.
Click to expand...

Mmm dont agree. I get 5Gig avg on my 1Gig account for R239/ month. Where else is that available. If you take a 5 Gig account at full speed yes I agree but the value in iBurst is the trottled part after cap.

IMO there not much that comes cose to a 1Gig cap with trottled after. I still download the same amount of data (international) that I did on DSL but it cost me half as much. Iam not talking NNTP, which is the only good thing for me if you got dsl with local.
 
I'm unfortunate enough to have been with Iburst for about a year now on a 1GB cap at R239pm, I got ibust coz I'm renting a flat and will prob move again this year and couldn't justify telkom's line rental (and at the time of signing, neotel didn't really have much influence).
Anyway, the service has only gotten worse over the past year, Iburst is a testament to how telecomms consumers in SA bend over repeatedly and thats not considered either surprising or 'bad service', we just deal with it.

My internet usage pattern has changed totally (since I moved from and area with adsl), I surf, I check email, I make voip calls (on gtalk/skype) knowing that I've a 50% (at best) chance for a decent >5min conversation with. If I have an email attachment greater than 5MB, I'll download that at work, coz I know I'm having a laugh for trying.

I don't see any changes in the service (not even empty promises), and don't even get me started on the billing issues they have, and the lack of customer support...

Long story short, when my two years are up, I'm hoping thats theres been enough change in SA (more operators, Seacom, etc). I'll leave iburst in all their orangeness to die as a 'broadband' provider in SA :mad:
 
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fiddle_sticks said:
Hey there everyone.

Am I the only one who is not impressed with the lack of change at iburst?

Ive been a iburst users for just over 2 years now. In those 2 years i feel that absolutely nothing has changed at iburst in terms of speed and data. Sure there was a secret pricing change that you had to apply for :sick: but that is just not enough.

Times are Changing iburst.

Perhaps a wake-up call is in order?
Click to expand...

Uhmmm...they actually have changed A LOT!!

I've been with iWorst since almost the begining and way back then the Speed :D was good...THAT has changed...it got slower! Way slower. Not to mention the low cap's and radiculous high pricing!!!
But I stay with iBurst!:mad:

There was a PROPER coverage MAP on the web site...That has changed...to a useless one. On the OLD MAP you could actually see which tower covers what area and try to direct the areal to the strongest signal. As luck will have it I happen to be in a low coverage area, so had to buy 10m pole and stick the +R900 areal+cable on it to get any decent signal.
Still... I stay with iBurst!:mad:

Keep in mind that I've also paid CASH for my modems (x2)...THAT has changed...the new models become even more expensive...AND I especially hate the "debit order" fact. Why, if I buy the modem cash, I can't just buy pure bandwith or 'top-up'?
Yet I stay with iBurst!:mad:

I've almost sh@t myselve the other day after a lightning storm. It fried the router and couple of cards...but the modem is still ok. Still don't know how it manage to survive. If that was gone would have been end of 'contract' for me. No way I'm giving them +R4000 for another stupid modem. Better buy EEE or another laptop...for this price.:mad:

It looks like the only thing that has REALLY changed is the ownership of the company...AND it looks very much like the DSTV :mad: packages. Hopefully, that one will bite the dust soon too...competition's coming.

Is it not time to say good buy to iWorst and move on...?
 
I'm also on the 1giga Package (i get upto 64k after capped, aka Throttled)

Personally i think the "throttling" is sweeeet, Still fast enaugh to IRC, email, surf and maybe even the odd online gaming or whotnot...


I do agree there is much space for improvement, Maybe little better pricing..., maybe more relaxed shaping on the "upto 64K" *I've seen most users say ,they only see around 3-4kb per second, wich is in fact a max of 32K speeds. This is due to heavy shaping*


Then again, with all the negatives there is alot of positives. Iburst Pings are quite good in comparison with other Wireless Providers and even compares better than 3G/HSDPA. After your cap is reached you could still download another 500mb to 1gig easily at Throttled speeds.

ping karoo.mweb.co.za

Pinging karoo.mweb.co.za [196.2.128.100] with 32 bytes of data:

Reply from 196.2.128.100: bytes=32 time=56ms TTL=120
Reply from 196.2.128.100: bytes=32 time=60ms TTL=120
Reply from 196.2.128.100: bytes=32 time=49ms TTL=120
Reply from 196.2.128.100: bytes=32 time=53ms TTL=120

*Above was pinged, CPT Airport to Karoo mweb gaming server*



In general, i would say the people want better prices, more relaxed shaping on the throttle or maybe bump the Throttle to "upto 128K" *hint, hint*


My 2Cents
 
Im having major latensy issues in Cape town at the moment .

Pinging karoo.mweb.co.za [196.2.128.100] with 32 bytes of data:
Reply from 196.2.128.100: bytes=32 time=353ms TTL=119
Reply from 196.2.128.100: bytes=32 time=352ms TTL=119
Reply from 196.2.128.100: bytes=32 time=430ms TTL=119
Reply from 196.2.128.100: bytes=32 time=336ms TTL=119

Ping statistics for 196.2.128.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 336ms, Maximum = 430ms, Average = 367ms
 
Hein_JHB said:
This is my last month with Iburst, got a 10Gig month 2 month contract with Iburst and I am going to try Neotel Prime Unlimited and I upgraded my mweb dail up account to the 40Mb 2 year contract. I had speed problems when capped (slow speed under the 64kbs) and the 10Gig cap is to small for me now.

I got excellent signal with Neotel on there website and will get the modem/phone this week
Click to expand...

yeah, yeah....good luck with that.
 
Uhmmm...they actually have changed A LOT!!

I've been with iWorst since almost the begining and way back then the Speed was good...THAT has changed...it got slower! Way slower. Not to mention the low cap's and radiculous high pricing!!!
But I stay with iBurst!

There was a PROPER coverage MAP on the web site...That has changed...to a useless one. On the OLD MAP you could actually see which tower covers what area and try to direct the areal to the strongest signal. As luck will have it I happen to be in a low coverage area, so had to buy 10m pole and stick the +R900 areal+cable on it to get any decent signal.
Still... I stay with iBurst!

Keep in mind that I've also paid CASH for my modems (x2)...THAT has changed...the new models become even more expensive...AND I especially hate the "debit order" fact. Why, if I buy the modem cash, I can't just buy pure bandwith or 'top-up'?
Yet I stay with iBurst!

I've almost sh@t myselve the other day after a lightning storm. It fried the router and couple of cards...but the modem is still ok. Still don't know how it manage to survive. If that was gone would have been end of 'contract' for me. No way I'm giving them +R4000 for another stupid modem. Better buy EEE or another laptop...for this price.

It looks like the only thing that has REALLY changed is the ownership of the company...AND it looks very much like the DSTV packages. Hopefully, that one will bite the dust soon too...competition's coming.

Is it not time to say good buy to iWorst and move on...?
Click to expand...
:D

I was with Ibust since it's inception... needless to say they've lost me as a customer 2 months ago...
 
iBurst, ibust, iburp..
I give up...

As a soon to be ex-subscriber...
They, iBurst, might as well know...
They over-delivered for a very long time... And then took it all away.

They 'allowed' me, for more than a year to download way more than my 1.5 CAP at speeds of upto 120kB/s (100MB in 16-18 minutes). Often beyond 6 times that cap. Once I managed nearly 25 times.

Using the drug abuse metaphor, they got me hooked and then expected me to begin to spend to maintain my habit...

Think again. I object to being helped into behaving like junkie.

My intuition, if there is such a thing, leads me to believe that the explainations on HellBurst for the steady decline of service levels is accurate...
I feel there is a possibility of bandwidth theft from inside iBurst as well, but then I see there is another explaination for the Dashboard suddenly showing 2.0GB available after reaching the cap... Even so, how did spyware do that and allow me to download at the full capability of the hardware at the same time.

Doesn't make sense... Upgrade, not a chance. I can buy 2-4 times the bandwidth, unshaped, after paying the HELLKOM...
 
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