Weather disrupts Telkom services

This measure has greatly assisted the Company in dealing with the additional call volumes and maintaining reasonable response times.
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Telkom would like to ensure its customers that every effort is being made to affect restoration of services in a timely manner.
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4 days without ADSL is not acceptable. 3 counts of "someone will phone you back" and counting...

Perhaps they shouldn't have retrenched nearly half of their staff, then they might have be able to maintain reasonable response times and restore services in a timely manner. I don't think it's necissarily unqualified or unwilling technical staff (IMO), its more of a case of not enough of them and systems which are poorly designed. Too often I get confilcting stories and reports when enquiring about fault progress, it seems the left hand has no idea what the right on is doing.

Business as usual I suppose :rolleyes:
 
I agree with you Dastrix - I'm having problems since 29th Jan - and after the line was "fixed" I still get random line "resets"! Telkom should hire more technicall staff!
 
Some related threads:

http://mybroadband.co.za/vb/showthread.php?t=37464
http://mybroadband.co.za/vb/showthread.php?t=37514

This officialy in from the Telkom help desk:
At present we are still waiting for a technician to become available to service your call. Due to the high volume of faults in the Johannesburg and Pretoria region we cannot currently give a time when a technician will be available.
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Just as a matter of interest, where is this website? I tried telkom.co.za and (when the server is up) I see no link to a complaints section...
 
My official stance tomorrow if (read: when) its still not up is to fax a complaint to the CEO's office, insisting that if I am charged 4 times for an ADSL service I demand 4 times the support.

I think the more people that take the time to take these routes (and the more complaints that end up on both Telkom and ICASA's desk) will help the fight greatly.
 
And in other news . . . . Telkom declares weather as being unconstitutional.:rolleyes:
 
Dastrix said:
My official stance tomorrow if (read: when) its still not up is to fax a complaint to the CEO's office, insisting that if I am charged 4 times for an ADSL service I demand 4 times the support.

I think the more people that take the time to take these routes (and the more complaints that end up on both Telkom and ICASA's desk) will help the fight greatly.
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No... rather make it a "no service, no pay" policy... if you were without ADSL lines for four days, then they should credit you for four days... afterall it isn't your equipment which's faulty, it's theirs...
 
The_Unbeliever said:
No... rather make it a "no service, no pay" policy... if you were without ADSL lines for four days, then they should credit you for four days... afterall it isn't your equipment which's faulty, it's theirs...
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I do that anyway ;)
 
The mind still boggles at Telkom's lack of logic. Without a working telephone line, how on earth can I use my pc to connect to log a complaint on their website?!

My area barely gives me GSM signal for normal cell use. Forget about 3G and other wireless solutions (yup, you guessed it, insufficient signal strength with too few base stations). I pray this weather doesn't result in a power failure at the same time, cause then I can't charge my cellphone, Telkom lines are down and I have to wait until power is restored or I am at work to log a fault / complaint.

Brilliant Telkom, abso-friggin-lutely Brilliant :o
 
Telkom has also mobilised all its available technical personnel who are currently working at maximum capacity after hours and over weekends to address outstanding faults.
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Ya, stop retrenching your staff to keep exec salaries so high. Start employing and training more techies. You can't even keep up with ADSL installations (even with such a slow uptake, again courtesy of Telkom).
 
Ive battled 6 months to get my line fixed... Eventually they have replaced all cabling, replaced something at the DP and removed a dead line... I was lucky the 4th time with a technical that actually listenend to my problems. Hope you guys get your lines sorted... I know how it feels after the line was down for the 34756th time.
 
I have been told 4 to 8 weeks!!! to wait for a card to come in from the USA. WTF???!!! I have loged complaint with ICASA. Please would anyone who is also having problems with ADSL since Friday please do the same, if you are unsure please PM me and I will send you all the contact details necissary.

This is BS!!!
 
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