Web Africa ADSL general feedback

milomak said:
given these known problems you are having, why not give your customers the option to cancel before month end? and everyone walks away after month end?

don't even make it policy. do it for those who ask. it's a tiny amount in your world.

you are only setting yourselves up to create customers that will never return. a strange business decision given that most cistomers always assume they might return to a vendor they have just left.
Click to expand...

What a customer focused suggestion.

I notice WA Helper choose to ignore this post :(
 
WA vs Torrents!

I have a 10meg line, and joined last week WA. I'm on the uncapped 10meg line for R499.
I noticed the week when I do torrenting, the speeds are not great at all. I then switched back to my old ISP, because they are till 31th active June. I then noticed immediately a speed increase. Switching back to WA, the speed dropped again to 20/30kb/ps on two torrents. I then remembered that I have my test account still from WA before I joined. I changed over to test account, and the speeds went over 200kb/ps.
So, I need to know the following
1) Same router
2)Same line
3)Same day
4)Different accounts, 2 mins apart from switching between accounts on router
Why does WA throttle me on my account, but the test is flying
Isn't that the false advert, in thinking that if my test account runs 1000km/h, I must join these people.
Now that I paid up, I get the speed I'm not promised?

Pics of differnet accounts herewith
I did pm "WA helper", but havent replied as yes, so I came here to ask for assistance

Torrent 2-Web Africa.JPG WA Account
Torrent 1-Other ISP.JPG Other ISP
Torrent 3-Web Africa Trial account.JPG Trial Account WA
Torrent 4-2mins later Trial Account WA.JPG Trial Account WA (2 mins later)

Thanx

Chris
 
Unless these downloads are being done during 00:00-06:00 then this is normal.
 
slvR said:
Unless these downloads are being done during 00:00-06:00 then this is normal.
Click to expand...

Well, if that is so, I'm due to cancel again. Will see then who else to join. I like to use my downloading during weekends before 00:00, and at night from 18:00. I don't like to have my PC on running dueing the nights, that stupid for me.

Chris
 
Lionking_ said:
Well, if that is so, I'm due to cancel again. Will see then who else to join. I like to use my downloading during weekends before 00:00, and at night from 18:00. I don't like to have my PC on running dueing the nights, that stupid for me.

Chris
Click to expand...

Gotta pay $$$$ for the privilege
 
slvR said:
Gotta pay $$$$ for the privilege
Click to expand...

Morning, can you then suggest me a ISP please. I have a 10meg line, and have a PS3 that is constant on online (Destiny), and I like to download during the day (18:00-00:00) and then weekends (if power is on).
I'm looking at +- 350 to 400 gig pm

Chris
 
Lionking_ said:
Morning, can you then suggest me a ISP please. I have a 10meg line, and have a PS3 that is constant on online (Destiny), and I like to download during the day (18:00-00:00) and then weekends (if power is on).
I'm looking at +- 350 to 400 gig pm

Chris
Click to expand...

WA Business
 
Yes
Not currently
Yes

Don't expect a 100% unshaped experience but it will be MUCH better than Home Uncapped and your torrents will run well from 5pm onwards and mostly all weekend.
 
Lionking_ said:
WA vs Torrents!

I have a 10meg line, and joined last week WA. I'm on the uncapped 10meg line for R499.
I noticed the week when I do torrenting, the speeds are not great at all. I then switched back to my old ISP, because they are till 31th active June. I then noticed immediately a speed increase. Switching back to WA, the speed dropped again to 20/30kb/ps on two torrents. I then remembered that I have my test account still from WA before I joined. I changed over to test account, and the speeds went over 200kb/ps.
So, I need to know the following
1) Same router
2)Same line
3)Same day
4)Different accounts, 2 mins apart from switching between accounts on router
Why does WA throttle me on my account, but the test is flying
Isn't that the false advert, in thinking that if my test account runs 1000km/h, I must join these people.
Now that I paid up, I get the speed I'm not promised?

Pics of differnet accounts herewith
I did pm "WA helper", but havent replied as yes, so I came here to ask for assistance

View attachment 228642 WA Account
View attachment 228644 Other ISP
View attachment 228646 Trial Account WA
View attachment 228648 Trial Account WA (2 mins later)

Thanx

Chris
Click to expand...

Hi Chris,

I've replied to your PM. P2P & NNTP are shaped on our newtork and this is based on the network load and the capacity that's available. With that being said, during 00:00 - 6am there's not a lot of traffic, therefore, you'll notice that P2P & NNTP tends to be a bit faster. Furthermore, the only account that doesn't follow this rule is the Business Capped Pro: https://www.webafrica.co.za/business...ness-adsl/pro/
 
WebAfrica Helper said:
Hi,

The only account that's no shaped and has the highest priority it is the Business Capped Pro: https://www.webafrica.co.za/business/adsl/business-adsl/pro/ All the other accounts are shaped according to the bandwidth priority, please click here for more info: http://support.webafrica.co.za/inde...rticle/View/669/0/bandwidth-priority-profiles
Click to expand...

I really want to laugh at this response.


Your own support page explains that business capped pro is shaped.
 
I am no longer a customer of webafrica but I feel like I should just say last night was probably the worst after hours experience I have had on any isp ever. There is no point that I will ever consider what I experienced from webafrica as an usuable service.

What I experienced the last two months was a rip off. Compared to the service i received the first couple of months with WA I did not get 1/10th the performance browsing, gaming or streaming.
 
bgotapen said:
I am no longer a customer of webafrica but I feel like I should just say last night was probably the worst after hours experience I have had on any isp ever. There is no point that I will ever consider what I experienced from webafrica as an usuable service.

What I experienced the last two months was a rip off. Compared to the service i received the first couple of months with WA I did not get 1/10th the performance browsing, gaming or streaming.
Click to expand...

Hi bgotapen,

Really sorry to see you go and for the way you feel :(
 
Hi again everyone, so it just took me half an hour to load this page just to post this on my WA home uncapped account (sitting on 3 stars). Aside from the abysmally slow connection during the day, playing for example dota 2 during the day was fine until earlier this week, now whenever I try to play a single match before 17:00 I'll just auto-dc for about 20 seconds, then nothing will move for about another minute, and then the auto-dc will just start again.

I should also not talk about accessing the WA webpage, because it keeps failing to load, WTH is going on WA?
 
@WebAfrica Helper - I've dropped you a pm, I'd appreciate your help :)
 
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