Web Africa ADSL general feedback

Well, yes, it's pretty much an established fact that WebAfrica have been trying to get rid of their RedAfrica customers for a while now. To think, I was thinking of taking someone's account over at one point.

Thank god OpenWeb had a special on Uncapped around the same time.
 
Graal said:
Well, yes, it's pretty much an established fact that WebAfrica have been trying to get rid of their RedAfrica customers for a while now. To think, I was thinking of taking someone's account over at one point.

Thank god OpenWeb had a special on Uncapped around the same time.
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You're just starting to troll in this thread now. You're done with WA. Thanks and goodbye. This thread is for people experiencing problems with their WA accounts.

For the record, I've been using their 30GB special account since the very beginning and I have absolutely no complaints. Works great and at a super price.
 
This is old but it does demonstrate they have different priorities

http://kb.webafrica.co.za/article/AA-00742/0/Bandwidth-Priority-Profiles.html

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Praeses said:
For the record, I've been using their 30GB special account since the very beginning and I have absolutely no complaints. Works great and at a super price.
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I'm still using it. I had hassles for a long time but it's been better the past couple of months.
 
Praeses said:
30GB special, normal shaped capped accounts and the home uncapped accounts are all on Home Silver. So the Red Africa does not have the lowest priority of all their accounts. It's on the lowest priority with the rest of their "normal" accounts i.e. Home Silver.
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Splitting hairs. It's still the lowest. (with other lowest accounts, or normal as you call it)
 
biometrics said:
Splitting hairs. It's still the lowest. (with other lowest accounts)
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And why is that a deal breaker? They would be insane to offer R200 for 30GB + 100GB download plus at R200/month on business platinum. Sure, would've been nice, but I don't blame them. It's a special account - if people don't like it they can cancel it :)
 
I'm still using it. But it sucked for a long time in my case. It's cheap yes, so until there's a better deal I'll keep it.
 
Won't allow me to cancel my 4mb Uncapped service. Every time i try it says an error has occurred please try again later, and have been trying since yesterday. Quite convenient for them since its the last day of the month and if i can't cancel before 12 I'm stuck with this for another whole month.
 
BioWolfZA said:
Won't allow me to cancel my 4mb Uncapped service. Every time i try it says an error has occurred please try again later, and have been trying since yesterday. Quite convenient for them since its the last day of the month and if i can't cancel before 12 I'm stuck with this for another whole month.
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You need to give a month's notice to cancel anyway. Open a support ticket explaining the problem with the cancellation process. Can't believe they still haven't fixed it.
 
BioWolfZA said:
Won't allow me to cancel my 4mb Uncapped service. Every time i try it says an error has occurred please try again later, and have been trying since yesterday. Quite convenient for them since its the last day of the month and if i can't cancel before 12 I'm stuck with this for another whole month.
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Cancellation is broken. You must use other signals like smoke or the wire.

Praeses said:
Can't believe they still haven't fixed it.
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Initial report was in 2008, by myself. At least they got billing fixed to a degree.
 
Praeses said:
You need to give a month's notice to cancel anyway. Open a support ticket explaining the problem with the cancellation process. Can't believe they still haven't fixed it.
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I know i have to give a calendar month's notice, that's why I'm so eager to cancel today, because if i cancel tomorrow I'll have to pay for and use this for another whole month (August AND September rather than just August), which i really do not want to do.
 
BioWolfZA said:
I know i have to give a calendar month's notice, that's why I'm so eager to cancel today, because if i cancel tomorrow I'll have to pay for and use this for another whole month (August AND September rather than just August), which i really do not want to do.
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Oh ok I understand. Tomorrow is the 31st btw ;)
 
Ok i have an update! I just managed to request a cancel of the service through the website succesfully (without the error). The difference is i was using Chrome rather than Firefox. I tried repeating the process and same thing happens, so if you want to cancel a webafrica service, use Chrome!
 
BioWolfZA said:
Ok i have an update! I just managed to request a cancel of the service through the website succesfully (without the error). The difference is i was using Chrome rather than Firefox. I tried repeating the process and same thing happens, so if you want to cancel a webafrica service, use Chrome!
Click to expand...

Hopefully the WA rep sees this and will have it fixed! WAJustinW WAJeff !!
 
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