Web Africa Business Uncapped Feedback

My free 1TB Vox data will be done in 2 months or so, I'm starting to look at who to move to when that happens. What can I expect from WA home uncapped 10Mbps?
 
Fransh said:
NO my issues start when the ADSL team is not working. Around 8pm my internet is useless.
Click to expand...

Hi Fransh,

Our ADSL support are open till 00h00 everyday so you can definitely give them a call at that time so they can do some real-time troubleshooting.

Please also do a trace route test when the problem occurs so our team can check the results as well.
 
WebAfrica Helper said:
Hi Fransh,

Our ADSL support are open till 00h00 everyday so you can definitely give them a call at that time so they can do some real-time troubleshooting.

Please also do a trace route test when the problem occurs so our team can check the results as well.
Click to expand...

My apologies, I usually hung up after 20 minutes of waiting for someone to answer. Thought no one is working, sure as hell looks like it.
 
So finally got to the "support" they tell me firstly, my line is fine. 2nd time they tell me its exchange congestion, but they can't explain why on my afrihost or telkom guest accounts I have to problems. 4FS
 
Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 7 ms 13 ms 192.168.0.1
2 3 ms 4 ms 4 ms 192.168.1.1
3 * * * Request timed out.
4 29 ms 19 ms 19 ms 196.38.72.194
5 1515 ms 1399 ms 435 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
6 17 ms 21 ms 20 ms 196.35.115.136
7 20 ms 23 ms 22 ms 168.209.6.13
8 210 ms 29 ms 146 ms 168.209.6.130
9 503 ms 492 ms 90 ms 41.208.29.210
10 27 ms 19 ms 17 ms 196.44.0.75
11 55 ms 40 ms 38 ms 196.44.31.69
12 42 ms 42 ms 44 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
13 41 ms 42 ms 38 ms 196.30.1.53
14 100 ms 106 ms 85 ms 196.31.220.25
15 63 ms 37 ms 36 ms 196.31.63.206
16 37 ms 39 ms 38 ms 196.30.42.133
17 64 ms 41 ms 35 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

From my webafrica account. any help to what problem is??
 
I ordered a new account (10MB business uncapped on 30/01/2015) to be activated on first of the month (today).
Wake up this morning and no access details, account still pending.
I'm now left without ADSL internet access as I cancelled my previous provider.
I am not interested in WebAfrica. This kind of non service to a brand new client is unacceptable.
 
Fransh said:
So finally got to the "support" they tell me firstly, my line is fine. 2nd time they tell me its exchange congestion, but they can't explain why on my afrihost or telkom guest accounts I have to problems. 4FS
Click to expand...

Fransh said:
Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 7 ms 13 ms 192.168.0.1
2 3 ms 4 ms 4 ms 192.168.1.1
3 * * * Request timed out.
4 29 ms 19 ms 19 ms 196.38.72.194
5 1515 ms 1399 ms 435 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
6 17 ms 21 ms 20 ms 196.35.115.136
7 20 ms 23 ms 22 ms 168.209.6.13
8 210 ms 29 ms 146 ms 168.209.6.130
9 503 ms 492 ms 90 ms 41.208.29.210
10 27 ms 19 ms 17 ms 196.44.0.75
11 55 ms 40 ms 38 ms 196.44.31.69
12 42 ms 42 ms 44 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
13 41 ms 42 ms 38 ms 196.30.1.53
14 100 ms 106 ms 85 ms 196.31.220.25
15 63 ms 37 ms 36 ms 196.31.63.206
16 37 ms 39 ms 38 ms 196.30.42.133
17 64 ms 41 ms 35 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

From my webafrica account. any help to what problem is??
Click to expand...


Hi Fransh,

Can you PM me your account details and I will take a look into this for you.
 
Gamer said:
I ordered a new account (10MB business uncapped on 30/01/2015) to be activated on first of the month (today).
Wake up this morning and no access details, account still pending.
I'm now left without ADSL internet access as I cancelled my previous provider.
I am not interested in WebAfrica. This kind of non service to a brand new client is unacceptable.
Click to expand...

Hi Gamer,

This is definitely not a good start with us :( Could you PM me your email address if our team have not managed to get this sorted.
 
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