-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: How frequently are you watching FIFA World Cup 2026 matches?
Web Africa client survey
- Thread starter thisgeek
- Start date
boswald
Senior Member
email?
Krayon
Well-Known Member
Hi thisgeek,
We are receiving responses to the survey we sent out, so the issue is not on our side.
Could you please try again.
We are receiving responses to the survey we sent out, so the issue is not on our side.
Could you please try again.
mcryan
Expert Member
I didn't get any survey...
Krayon
Well-Known Member
Mcryan,
Our surveys are targeted at certain groups each month so that we don't spam our customers too often with surveys.
Our surveys are targeted at certain groups each month so that we don't spam our customers too often with surveys.
MidnightWizard
Executive Member
WA after hours Throttling = USELESS
Seeing as so many WA reps are here.
I am one of the
lucky 100 that got 30Gb accounts.
humpf
On 384 Telkom line
Been using the account mostly for browsing -- tried to download a set of drivers from DELL last night
Wonders of Wonders -- download is showing 3-7 kbs -- that is like dial up speed.
Manged to get my new DELL 5530 Mobile Broadband card working after waiting for TWO hours for the driver download :erm:
:twisted:
Instant 150kbps on Vodacom HSDPA
Then I was able to download more drivers and got the new INTEL 5300 WiFi card working.
Steady 40kbps on the Telkom account ( which is connected to the WiFi subnet )
( Where are you Telkom -- I need to give you a hug and a kiss -- you have NEVER let me down
)
Waited unitl 01h30 to see if things would improve on the WA account -- went up to about 12 -13 kbps
SO -- PLEASE WA can you EXPLAIN
MW
Seeing as so many WA reps are here.
I am one of the
lucky 100 that got 30Gb accounts.humpf
On 384 Telkom line
Been using the account mostly for browsing -- tried to download a set of drivers from DELL last night
Wonders of Wonders -- download is showing 3-7 kbs -- that is like dial up speed.
Manged to get my new DELL 5530 Mobile Broadband card working after waiting for TWO hours for the driver download :erm:
:twisted:Instant 150kbps on Vodacom HSDPA
Then I was able to download more drivers and got the new INTEL 5300 WiFi card working.
Steady 40kbps on the Telkom account ( which is connected to the WiFi subnet )
( Where are you Telkom -- I need to give you a hug and a kiss -- you have NEVER let me down
)Waited unitl 01h30 to see if things would improve on the WA account -- went up to about 12 -13 kbps
SO -- PLEASE WA can you EXPLAIN
MW
Seeing as so many WA reps are here.
I am one of the
humpf
On 384 Telkom line
Been using the account mostly for browsing -- tried to download a set of drivers from DELL last night
Wonders of Wonders -- download is showing 3-7 kbs -- that is like dial up speed.
Manged to get my new DELL 5530 Mobile Broadband card working after waiting for TWO hours for the driver download :erm:
Instant 150kbps on Vodacom HSDPA
Then I was able to download more drivers and got the new INTEL 5300 WiFi card working.
Steady 40kbps on the Telkom account ( which is connected to the WiFi subnet )
( Where are you Telkom -- I need to give you a hug and a kiss -- you have NEVER let me down
Waited unitl 01h30 to see if things would improve on the WA account -- went up to about 12 -13 kbps
SO -- PLEASE WA can you EXPLAIN
MW
Odd.
I have a 30GB int. account from them as well and I get full line speeds on my 4Mbit line. Even torrents pull as fast as they can be seeded.
Krayon
Well-Known Member
Hi MidnightWizard,
I am in marketing, not technical. But what I can say is that the 30GB accounts that we gave away in the Mybb special are identical to our standard 30GB accounts in every way.
We have no throttling in place after hours at all.
From your explanation though it does sound like the fault is on our side.
I'll chat to Ian and see if he can find you a better explanation.
I am in marketing, not technical. But what I can say is that the 30GB accounts that we gave away in the Mybb special are identical to our standard 30GB accounts in every way.
We have no throttling in place after hours at all.
From your explanation though it does sound like the fault is on our side.
I'll chat to Ian and see if he can find you a better explanation.
Hi MidNightWizard
I was in contact with the support team. Can you please PM me your client code so that they can investigate your query further.
What Kyron mentioned is correct, we won't throttle the accounts.
I apologise for the inconvenience caused.
I was in contact with the support team. Can you please PM me your client code so that they can investigate your query further.
What Kyron mentioned is correct, we won't throttle the accounts.
I apologise for the inconvenience caused.
Barfish88
Expert Member
WA are too busy counting their "incorrect billings" to attend to this mail.
“Krayon” - Stick to Marketing and don't respond here. WA has enough staff responding here, most of which is apologetic.
WA, like every other ISP in SA depends on the Telkom Backbone for normal ADSL services. I am sure that WA had nothing to do with speeding up your ADSL Installation other than making a couple of calls.
We setup a remote office in KZN the other day which had "No Ports" available and after speaking to some of the guys at ground level we managed to get the installation sorted out. They are now up and running.
Go Figure ?
Rodent-Boy
Senior Member
I got the survey (and completed it) and I haven't been a WA client for several months now.
MidnightWizard
Executive Member
THANK YOU
Thanks for the quick response.
Not sure what the problem was ????
Back to normal ( for a 384 line ) now.
Web pages even seem to load faster now
PS; I know one should not make too much use of the MyBB "agony-columns"
but
Heck it works like a charm every time -- beats the pants off any other form of activism.
MW
Thanks for the quick response.
Not sure what the problem was ????
Back to normal ( for a 384 line ) now.
Web pages even seem to load faster now
PS; I know one should not make too much use of the MyBB "agony-columns"
but
Heck it works like a charm every time -- beats the pants off any other form of activism.
MW