Web Africa complete 7 feedback and issues

The telephone sound quality is a Telkom issue. WA won't be able to help.

Fulton17 said:
My other negative is that I have moments when everything just stops.
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Same here. Doesn't happen a lot (Once a week maybe) but its definitely a real issue & not isolated.

I recall 2 threads discussing this. I posted some more info that might help troubleshoot here (Also makes me think its a WA problem not Telkom):
http://mybroadband.co.za/vb/showthread.php?220677-WA-Stability&p=3713576&viewfull=1#post3713576

Line problems can look exactly the same & might explain some outages but look at the first 2 points in the above linked post and you'll this is not a line issue.

And acid complained about it too some time ago:
http://mybroadband.co.za/vb/showthr...really-starting-to-get-on-my-nerves&p=3702587

All that being said, I'd like to emphasis that this is a minor annoyance & I'm pretty happy on the whole.
 
OK, so it does not seem to be me only. Well, hopefully now that there are quite a few of us, it will help to get it sorted out.

Thanks for all the feedback
 
What kind of shaping are people getting? I find that streaming often goes full speed and steam downloads at full speed (not freezone), but http downloads and all newsgroups are capped at 100kb/s they never go above. I emailed tech support and went back & forth with them, but they said that it is my line speed that is the problem, which is ridiculous to me because I have their 4mb line and when I download with afrihost or with gconnect I get full download speeds on all downloads and newsgroups. Anyone else having this problem?
 
My problem seems to be fixed, have not dc'd all night!
 
jamezjunk said:
What kind of shaping are people getting? I find that streaming often goes full speed and steam downloads at full speed (not freezone), but http downloads and all newsgroups are capped at 100kb/s they never go above.
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Two nights ago, downloading from news server at 420 kbs no hassles
 
Fulton17 said:
Two nights ago, downloading from news server at 420 kbs no hassles
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Same here, been using http and newsgroup downloads at full speed for the past few weeks with no issues hitting max speed.
 
Having the same problem as the OP, all other ISP accounts work fine however with WA I have intermittent connection problems, I'll have excellent speeds for a couple of hours than nothing whatsoever for between 30mins and 4 hours, this varies, and sometimes doesnot happen for 2days.
 
Armizael said:
Same here, been using http and newsgroup downloads at full speed for the past few weeks with no issues hitting max speed.
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Was the same for me the first few weeks but now I average around 150kbs :o
 
jamezjunk said:
What kind of shaping are people getting? I find that streaming often goes full speed and steam downloads at full speed (not freezone), but http downloads and all newsgroups are capped at 100kb/s they never go above. I emailed tech support and went back & forth with them, but they said that it is my line speed that is the problem, which is ridiculous to me because I have their 4mb line and when I download with afrihost or with gconnect I get full download speeds on all downloads and newsgroups. Anyone else having this problem?
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I have been trying the Titan special for a couple of weeks now. I have a 384k line and have been getting 90% speeds most of the time - only thing is my ping sometimes suffers. I play BC2 on SGS and have had pings +200ms and some lag, but generally gameplay is very acceptable. Will give it another couple of weeks before I decide to switch over and close my unshaped account
 
Kompete said:
I have been trying the Titan special for a couple of weeks now. I have a 384k line and have been getting 90% speeds most of the time - only thing is my ping sometimes suffers. I play BC2 on SGS and have had pings +200ms and some lag, but generally gameplay is very acceptable. Will give it another couple of weeks before I decide to switch over and close my unshaped account
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For local only WA might not always be the best, but for international games definitely.
 
hey guys are any of you still experiencing problems with your connections? I want to sign up with webafrica on the 15gb titan package and I just want to make sure that the service they are offering will be consistent
 
I have a 25 GB WA Data package. Every 5 to 10 minutes my transfer rates drop to 0 and everything times out. After about 10 seconds transfer rates go back up to what they were. The connection does not drop but the bandwidth does. This causes WoW to DC everytime the connection times out.

Below is an image of Netlimiter monitoring download rates while idle in Dalaran. Average is about 1.5 Kb/s and the arrows indicate the DC's.

netlimiters.jpg
 
p3rs0n said:
I have a 25 GB WA Data package. Every 5 to 10 minutes my transfer rates drop to 0 and everything times out. After about 10 seconds transfer rates go back up to what they were. The connection does not drop but the bandwidth does.
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Things have improved on my side, but this morning I had two instances of 20 to 30 secs stoppages - listening to streaming audio and everything just stops for a while and then starts again.

As I said things have improved since my OP but had the few glitches this morning. Think WA is still looking into it and monitoring things
 
Hi Guys

Thanx for the feedback.
We have some work planned for this weekend that should resolve these anomalies.
Please keep us updated if it does continue.
 
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