Web Africa - Connectivity

Hey guys

AFAIK there are no reported issues with browsing or connectivity, I have also confirmed this with our engineers.

Please drop me a PM with your contact details and client code if you are still having issues.

I will then log it for you and have it it investigated on your behalf.

Thanks. :)
 
JayN said:
There must be a new shaping policy in play ... I have a 4meg line and downloads take forever. Yesterday I downloaded a 68MB file in 2 hours just after my issue. Sites loaded fine and quick. This morning's peak bandwidth in has been 142 KB/s well down from the normal around 400 KB/s I get.
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I'm pretty sure something is going down at WA, eventhough they deny it again and again. I was shaped to pieces there. Then they did away with the R15/gb topup, I moved back to Axxess and couldn't be happier. With WA, my speeds would hit 400kb/s for the first minute or so of the download and then just crash to 100kb/s or less. I don't mind shaping, but I believe that 4mb users should be shaped at a reasonable level (maybe 200kb/s - half the speed should suffice imho). Too often with WA my speeds would be absolutely shocking - between 20kb/s and 30kb/s, for weeks at a time. YouTube was the worst, couldn't stream anything without caching first. Happy to say that whether it's YouTube, torrents or HTTP - my speeds are consistently between 350kb/s and 400kb/s with Axxess, kudos to them.
 
ZeeCPT said:
Too often with WA my speeds would be absolutely shocking - between 20kb/s and 30kb/s, for weeks at a time. YouTube was the worst, couldn't stream anything without caching first. Happy to say that whether it's YouTube, torrents or HTTP - my speeds are consistently between 350kb/s and 400kb/s with Axxess, kudos to them.
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That's not shaping. That would be called throttling although I highly doubt they do that on the capped accounts. So the only explanation would be overloaded/faulty backbone/pipes or some other "normal" internet factor(s).
 
ld13 said:
That's not shaping. That would be called throttling although I highly doubt they do that on the capped accounts. So the only explanation would be overloaded/faulty backbone/pipes or some other "normal" internet factor(s).
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Throttling, sorry - bit of a noob still ;) What's the difference in the definitions of shaping and throttling? Either way, I switched back to Axxess and I have been unthorttled/shaped!


EDIT: I was on their normal shaped capped package.
 
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ld13 said:
Just tried a few random videos and the youtube speed test video set at 360p on my 384k line. Streamed just fine. Constant ~325kbps stream being reported. What line speed do you have?
I tend to get differing performance from different videos firstly because of the differing bit rates and secondly I would guess that the videos are scattered across various servers that ain't always perfectly load balanced.

Few examples please?
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Fixed now, but keep an eye on these sites:

http://www.samsung.com/uk/galaxytab/?pid=uk_home_subbanner1_galaxytab_27082010
http://www.gizmag.com/open-source-drivers-kinect-released/16905/ (still a bit slow)
http://forums.mydigitallife.info/index.php (still a bit slow)
http://www.mydigitallife.info/ (still a bit slow)
http://www.ctlcorp.com/v4/p-909-2gopad.aspx
http://us.blackberry.com/playbook-tablet/ (still a bit slow)

Downloads during the day are severely shaped: (10MB Line) - don't try designing a website as FTP is terrible... :sick:

webafrica_shaping.gif



Same sh|t, different day...

Tracing route to webafrica.co.za [196.220.58.66] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 8 ms 7 ms wbs-ip-esr-4.ipnet.wa.co.za [41.185.86.1]
3 6 ms 6 ms 6 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 6 ms 6 ms 11 ms vl36.er.gw.cpt.za.wa.co.za [41.185.0.66]
5 8 ms 6 ms 6 ms vl38.cr.gw.cpt.za.wa.co.za [41.185.0.73]
6 6 ms 7 ms 14 ms fe0.er1.gw.cpt.za.wadns.net [41.185.0.4]
7 200 ms 8 ms 7 ms wa-acc2.wadns.net [196.220.39.254]
8 7 ms 12 ms 6 ms 196.220.58.66

Trace complete.

http://mcs2.reliablehosting.com/myspeed/db/report?id=128086

http://www.connectionanalyzer.com/i...5.1884174&speed_dtesttype=s&speed_utesttype=s

Come after-hours the connection purrs...
 
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Currently WA's connectivity and support is worse than MWEB - never thought I would say this - so much for superior!

ps. above file took 2H15 to download and repeatedly failed.
 
Hi Michael

Thank you for bringing this matter to out attention.

I have logged this matter on your behalf for it to be investigated.
I have also arranged for a consultant to contact you regarding your query.

Thanks.
 
WAangelo said:
Hi Michael

Thank you for bringing this matter to out attention.

I have logged this matter on your behalf for it to be investigated.
I have also arranged for a consultant to contact you regarding your query.

Thanks.
Click to expand...

Hi Angelo

With all due respect; I am sick and tired of speaking to WA consultants every second day and I am sure they are tired of it too...

Let me know when it will be fixed or if this is what one can expect from WA's connectivity in future, so I can make alternative arrangements.

Regards

Michael
 
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