Web Africa DSL Complete users please note!

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According to WADaniel on their forums (http://forums.webafrica.co.za/showthread.php?p=22449) the new price changes will not be effective on your account automatically.

You will have to contact support to change yourself over to the new DSL Complete packages or else you will KEEP PAYING THE OLD PRICE.

Even though their email claimed that these changes will be automatically applied (email dated 20-Feb-2010, subject: ADSL Upgrades & DSL Complete), it only applies (according to Daniel) to the DSL Data, and not DSL Complete.

In a seperate email you would have received earlier, with their upgrade "suggestion". You would need to click on the upgrade button and then apply for the package they suggested to you. Now I'm not entirely sure, but you can try to "upgrade" to the same package you have now.

I repeat. According to waDaniel, you will NOT be paying the new pricing effective from the 1st of March without upgrading your account! I think it has something to do with the packages being renamed from something like, DSL Bronze (the package I am on now, 384kbps / 1gb bandwidth) to Complete 1.

Thus, if you don't act now, you will be charged the old prices for as long as your package is not upgraded or manually changed over by the support team!

waDaniel said I wasn't being lied to. And this is definitely no rumour as I've been chatting to them first hand on this.

So make sure you hit that upgrade button folks, or be prepared to be stuck with the old pricing come 1st of March.

To WA: Please screen all your emails you send to your subscriber base so that future ambiguous emails like the one i referenced, can avoid such confusion.

Thanks (and yes, all the fanbois are welcome to start insulting me, I enjoy it as much as I enjoy porn)
 
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AcidRaZor said:
Thanks (and yes, all the fanbois are welcome to start insulting me, I enjoy it as much as I enjoy porn)
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Do you now? :p

Hopefully, everyone with DSL Complete with WebAfrica gets your message or better yet, WA does it automatically.
 
lws said:
Do you now? :p

Hopefully, everyone with DSL Complete with WebAfrica gets your message or better yet, WA does it automatically.
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lol yes, sometimes I can't contain my laughter (I laugh at porn okay! ;) )

And I would like to take this time to formerly apologize to waDaniel for calling him a liar and being disrespectful. It was (apparently) me who didn't completely understand the email (screenshot here: http://www.acidrazor.com/wa.png) and it obviously says that a manual upgrade is needed to benefit off of the new pricing structure.
 
Abe said:
You mean the part where it says in the email "pricing reductions and bandwidth increases will be automatically applied." :)
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Yes, but according to waroop, the emails I received was incorrect:

waroop said:
AR. We sent multiple communications to customers based on their service types, two of them were:
1. DSL Complete Only Customers: Clearly stating there would be no automatic upgrades: "In order to take advantage of the new range simply click below to upgrade. Customers will not automatically be migrated."

2. Data-Mixed Customers: That we would auto-upgrade their data accounts on March 1st - which we've done. However we also wanted to show them our DSL Complete pricing so they could potentially migrate over. (some of these guys have DSL Complete also though).

I see where the confusion stems from and we can certainly improve communications further going forward, but it hardly warrants your overly heated reaction. Getting upset is not going aid understanding one another any sooner and this sort of tone is strictly against the forum rules.
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Ignore the part about my conduct being against their forum rules. We all know I'm an ******* by now :)
 
AcidRaZor said:
Yes, but according to waroop, the emails I received was incorrect:
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I just checked mine and I got 2 emails. One for DSL Complete Customers which said "In order to take advatange of the new range simply click below to upgrade. Customers will not automatically be migrated" and the second for Data only customers proposing that they purchase a DSL Complete which said "pricing reductions and bandwidth increases will be automatically applied". I can understand how a person with both could get confused.
 
Why change the product names, in stead of applying the cost savings to current packages ?? That is soooooooo LAME. Smells like something iburst tried a while back that did not really go down that well for them.
 
Thanks for the info.Just upgraded from Bronze to Complete 1.I would have been stuck with R199 forever!!:)
 
Just a quick screenshot to what waroop was referring to (and which caused the confusion apparently):

http://www.acidrazor.com/wa2.png

This screenshot indicates 2 packages, I only have DSL Bronze with them, the first one is actually my first attempt a couple of years ago to move my line to WA, which was cancelled (no self install available in my area). So I can see now where the confusion from my part (me being the one in the wrong here) was for thinking this email was just a marketing gimmick trying to get me to upgrade to a higher package.

Thus, again, I apologize for calling anyone liars. And my OP holds true that all DSL Complete users on old packages HAVE TO upgrade to higher (if not similar, if at all possible) packages to take advantage of the new pricing. I kind of feel WA might be a bit wrong as well, but according to them its just me :(

I don't have the energy to quote the press release on mybb (everyone can find it) with regards to the new pricing. I'm done fighting for today.
 
Thus, if you don't act now, you will be charged the old prices for as long as your package is not upgraded or manually changed over by the support team!
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Oh goodie, this is bound to catch out a lot of those 'mom & pop' accounts.
 
Yes, I think if they used the word "Convert" instead of "Upgrade" we would have been more vigilant in "upgrading" the accounts so that by the new billing month we're on the new pricing scheme and not the old one.

Feel free to tell your friends who has WA accounts, you might just score a beer or two out of it with the money you'll save them :)
 
The upgrade did cause some confusion with certain customers, but we did categorically say you would need to upgrade to the new range to receive the better pricing.

The reason we couldn't do it automatically for the Complete range (we did do it automatically for the Data range) was that there were logistics involved (differing line speed etc) and we also not sure which customer would want which packages.

We created a recommendation system to try make is as easy as possible.
 
wamatt said:
The upgrade did cause some confusion with certain customers, but we did categorically say you would need to upgrade to the new range to receive the better pricing.

The reason we couldn't do it automatically for the Complete range (we did do it automatically for the Data range) was that there were logistics involved (differing line speed etc) and we also not sure which customer would want which packages.

We created a recommendation system to try make is as easy as possible.
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Thanks Matt,

But don't you agree that the recommendation system looked like a marketing email? And even though it said your packages won't be upgraded automatically, if a technically apt person like me could misunderstand this, won't you agree that the people who did receive the email as well might have misunderstood that, to get the new pricing, you'd have to at least convert your account to the similar product (which is offered at the new pricing)?

Take it from our perspective. The email never said to convert our accounts to take advantage of your new pricing changes from March 1st, it only recommended we upgrade to a different package and that it won't be done automatically.

Hope what I explain is simple enough for you to understand where we (your customers) are coming from and what WE perceive it to be. (Because face it, perception is what counts here)
 
Oh and just to add on, I was on DSL Bronze, which is Complete 1 in your new structure. I was "recommended" to upgrade to Complete 2. So from the email sent to me, it said I won't be automatically upgraded and I was fine with that. It never said (categorically) that I have to convert or "upgrade" my account to the similar package on the new price matrix to be able to take advantage of your new pricing structure.
 
People that are satisfied with int data and no local is just ill informed or stupid. Why go for less when for the same price or less you get more? Until webafrica add some local data to that I'm staying FAR away.
 
cavedog said:
People that are satisfied with int data and no local is just ill informed or stupid. Why go for less when for the same price or less you get more? Until webafrica add some local data to that I'm staying FAR away.
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Sup dawg :p

This thread is here to inform their DSL Complete users to upgrade/convert their account or they'll be stuck paying the old prices. I don't want to turn this into a debate about who is better or cheaper or how "crap" Web Africa are and why we shouldn't use them because of their pricing. I'd like people to save some bucks by converting to the new pricing because I feel Web Africa miscommunicated that part (another blunder, if not, very underhanded) and that they should convert/upgrade their packages immediately.

There's already 2 threads active about their pricing which you can go chat on/show your distaste of their pricing :)
 
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