Web Africa slow

[POTUS]

local

4.2meg

How come you get 4.2Mb on a 4Mb line?

 

[waroop]

How come you get 4.2Mb on a 4Mb line?

Perhaps the line is sync'ing at a higher speed?

 

[tr1cky]

I have been getting terrible latency on my webafrica and afrihost account since Thursday night, making WoW raiding impossible. 1k+ latency. Any chance its related?

I'm in Durban, 4MB line.

 

[elysian]

Yeah I still need to go in for my telepathy upgrade.

Seriously though, as we don't run the local loop and SAIX doesn't provide us with any realtime monitoring it does unfortunately take us time to troubleshoot isolated probs outside our network.

We're pushing SAIX to give us an ETA on having this resolved.

But you came on here and said there is no reason why it should be slow. In about 4 clicks of my mouse, I found that Cybersmart was aware of work done today on SAT3. Ask Laurie where his guys got their telepathy upgrade.

 

[RoloTomasi]

Seriously though, as we don't run the local loop and SAIX doesn't provide us with any realtime monitoring it does unfortunately take us time to troubleshoot isolated probs outside our network.

Perhaps WA Support should subscribe to the SAIX noticeboard mailing list ([email protected]) ? They've been sending out updates all day regarding the Bellville - Ashburn link and SAT3 problem:

Notice Ref : NN0004904
Failure Type : Planned Work
Status : In Progress
Problem Description : Link - Submarine Cable Repairs SAT3: A power re-configuration needs to be performed on the main trunk between Melkbosstrand (South Africa) and Sesimbra (Portugal).During this maintenance window customers will experience slow response.
Impact : No Connectivity
Time Down : 2010-04-24 02:00
Time Up : 2010-04-24 08:00
Sites :
Affected : ADSL users, Dialup users, SpaceStream users, Leased Line users, WiMax users, WiFi users
Cause : Planned Maintenance from the 24th of April 02:00 to 24th of April 08:00. Planned work unsuccessful.
ETTR : 5 Hours
Progress : MLK has now received feedback from Alcatel that a new procedure will be followed where all PFEs will be powered down and then powered up again in sequence.

and

Notice Ref : NN0004906
Failure Type : Fault Condition
Status : Cleared
Problem Description : Link - Down between Bellville and Asburn
Impact : All clients will experience slow international connectivity
Time Down : 2010-04-22 11:07
Time Up : 2010-04-24 13:55
Sites : Bellville Asburn
Affected : All clients will experience slow international connectivity
Cause : Unknown
Resolution : Awaiting RFO from oversea provider.

 

[Fulton17]

Perhaps WA Support should subscribe to the SAIX noticeboard

Funny all the above because this morning at about 07:20 I spoke to Akeel in support and he about the SAIX issue which was causing my slow browsing etc

Not sure why it took WA hours to actually mention on their alerts.

 

[nfbs]

SAIX and Seacom guys schedule maintenance on the same weekend. Haha.

 

[Dan C]

SAIX and Seacom guys schedule maintenance on the same weekend. Haha.

Bad planning ... hopefully this won't happen during the world cup

 

[POTUS]

Bad planning ... hopefully this won't happen during the world cup

No, that will mean that life as we know it will come to an end.

 

[guest2013-1]

Thanks waroop for following up & to all others explaining it.

I'm in Cape Town which most probably explains why my local browsing took a hit as well because MWEB isn't slow in loading local sites.

@waroop, maybe get the guys at support to be a bit more proactive updating the status bar thingy as that was the first place I looked at before going

That's why I switched to WA bandwidth because MWEB is a bit slowish (and wanted to play some WoW)

 

[waroop]

@waroop, maybe get the guys at support to be a bit more proactive updating the status bar thingy as that was the first place I looked at before going

Yup, we can definitely improve our response time here. We're going to rework our internal processes to ensure we deliver as rapidly as possible.

 

[guest2013-1]

Sweet, get the programmers to whip up a quick bot that periodically checks an email box (that is subscribed to the mailing list earlier) and then push up notifications automatically, and depending on the status, flags it "need to know" or "Red alert you should be aware"

 

[Kuga]

My latency in WoW has gone up from ~350ms to ~500ms in the past 2 weeks or so ;(

 

[waroop]

Well looks like SAT-3 maintenance was completed earlier today so everything should be back to normal.

My latency in WoW has gone up from ~350ms to ~500ms in the past 2 weeks or so ;(

Thats not on. Can you send in a support ticket pls Kuga ([email protected]) with your client code and some details and we'll get that investigated asap for you.

 

[Fulton17]

Well looks like SAT-3 maintenance was completed earlier today so everything should be back to normal.

Just done a speedtest http://www.speedtest.net/result/793835873.png
Pings seem very high to me, but a bit better than yesterday, but surely this is too high?

Youtube back to flying along, so that is great

 

[Kuga]

Thats not on. Can you send in a support ticket pls Kuga ([email protected]) with your client code and some details and we'll get that investigated asap for you.

Thanks, just emailed them now. If you need my client code just send me a PM.

 

[Schickelgruber]

My Internet is slow as F***. Youtube is slow as hell and so is PSN. Please guys, can someone get an update as to when it will be complete? I AM GOING TOTALLY NADS!!!!