Web Intact (Or intactless service)

My dad is with the wisp Maxnet in Angola (you must be thinking crap service) but actually its much better, they get much harder storms than in the SA but there connections always works and they have 3 DNS servers should something happen to one the other will take over unlike GWI who only has 1. They also have a quality masts with a lightning conductor on top to prevent damage to the tower from lightning unlike GWI. They only went off 3 times in 2007 and the problems were resolved before 12 hours. The connecton here is uncapped and is 1mbps.
 
fernandopires said:
My dad is with the wisp Maxnet in Angola (you must be thinking crap service) but actually its much better, they get much harder storms than in the SA but there connections always works and they have 3 DNS servers should something happen to one the other will take over unlike GWI who only has 1. They also have a quality masts with a lightning conductor on top to prevent damage to the tower from lightning unlike GWI. They only went off 3 times in 2007 and the problems were resolved before 12 hours. The connecton here is uncapped and is 1mbps.
Click to expand...

One Day We Might Be Lucky To Have The Same :D
 
diebaas said:
Yip browsing speed seems to be ok, downloads still on the scrappy side especially e-mails through office, but better than this morning.

But still only 128k
Click to expand...

Yip, the cap was implemented immediately but yet still have 128k... didn't see that coming...no...wait...we did, didn't we?
 
/me wait to see what happens Q1 '08 with telecoms (Neotel/IS/SAIX). If that (stays) screwed up I'm going IS business uncapped.
 
I would also want to move to another ISP, but besides GWI it seems no other cover my area (Rosebank facing North Cliff). Applied ADSL last year but no capacity. Used to get frequent problem with tele line when using 56k.
 
Intermittend service from 21H00. Now they're as dead as a doornail. There's a nice little three letter afrikaans word to describe the service from GWI. Funny how the problems always come at a time when it's difficult/too late to reach support?
 
Shooo

What a sigh of relief!!! Two whole hours of seamless surfing.(looking at the time, it's prolly cause I'm the a-hole online)

Only a little glitch when "we" lost 10.0.96.10 for a moment. Now I can sleep peacefully tonight, feeling I got my $ worth from GWI.

But already I wonder....what lies beyond the horison???

On a positive note, let's see if you can keep it up. Even the mail server seems to run well now.
 
512kbps my (*)!!

Well, today is the 7th of December, and still no increase in connection speed as promised by GWI on this forum. Running a speed test using SAIX and IS speed tests still give me a wopping 16kbps!!! That is really awesome GWI! Cut my bandwidth, make promises about better speed to make up for it...and what do we get....a slap in the face. You really have a superior service, and even better customer relations. (SIC!!!!)
 
Today 7th, had no or slow connection all day. GWI having their x-mas lunch.How unproffesional , hearing people party in the background whilst handling a support call!!!
 
Perhaps GWI Should just go back to the old ways that worked the best and maby they should get a secondary DNS to run as a backup when 10.0.96.10 is down. Strange I wonder what happened to mr Web INtact?
 
Or maby MR Webintact just wont face the angry mob that has formed on this site against the company.
 
I noticed that my speed did not increase to the blistering 512kbps discussed earlier in this thread, as a compensation for dragging customers to their service on false promises of uncapped services. Must have been a new contract out this month in which that 512kbps vanished.

I should definitely call headquarters and demand a monthly copy of these contracts. So I may review them and consider whether or not it's beneficial for me to grant them another monthly bill. These non existing contracts made up in the figment of Gwisa's imagination, assume that I agree to these terms, I disagree with the way it's handled.

From this point forward I want a copy of my monthly contract, it's my right to demand such, since this is the only ISP I've come accross to make such a claim of a monthly contract...and since I could review my 12 month contract at other ISP's...the same should apply here, each month, at your expense.
 
And they dont give speed as stated in the contract but they implement the cap. They arnt living up to the contract conditions so are they then stealing our money? Is anyone here a lawyer to confirm this.
 
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