Web Intact (Or intactless service)

Just wondering, I am currently sending a 500k attachment with my gmail acc through a mail client program, but the speed is really slow, is this also on IS network? because gmail doesn't use standard ports......995 fo pp3 and 465 for smtp.
 
cyberarmy said:
I am using the 256k, No restricions untill recently they put all non http, smtp, pop3 to IS network, and this indeed imposed some kind of restriction since no more online gaming......ftp or p2p download.
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This is not correct at all. Yes, we have re-directed non-priority traffic to the IS network. No, it does not mean no more online gaming, ftp or p2p download.

On the contrary, the net effect of peeling off unknown traffic (mainly p2p) should be a noticeable improvement in ftp performance, gaming (those that users have taken the trouble to send us details about), VPN's, remote desktop, browsing etc etc...

P2P however, is now directed to IS. This will be affected, as there is a limited amount of bandwidth available there. The reason for this is the prevalent use of encrypted p2p which we can't identify, so a 'identify known traffic redirect' approach has been taken over our previous 'identify traffic to restrict approach'.

cyberarmy said:
Just wondering, I am currently sending a 500k attachment with my gmail acc through a mail client program, but the speed is really slow, is this also on IS network? because gmail doesn't use standard ports......995 fo pp3 and 465 for smtp.
Click to expand...

Will add gmail ports

bboy said:
R1700????

it used to be R513
Click to expand...
You must have got a once-off special...
 
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Web Intact said:
This is not correct at all. Yes, we have re-directed non-priority traffic to the IS network. No, it does not mean no more online gaming, ftp or p2p download.

On the contrary, the net effect of peeling off unknown traffic (mainly p2p) should be a noticeable improvement in ftp performance, gaming (those that users have taken the trouble to send us details about), VPN's, remote desktop, browsing etc etc...

P2P however, is now directed to IS. This will be affected, as there is a limited amount of bandwidth available there. The reason for this is the prevalent use of encrypted p2p which we can't identify, so a 'identify known traffic redirect' approach has been taken over our previous 'identify traffic to restrict approach'.



Will add gmail ports


You must have got a once-off special...
Click to expand...

Thanks for the the clarity
 
vrapt0r said:
My connection has been realy **** since thursday what is happening?
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Why dont you phone their support line?
I think Web Intact should refuse to do tech support for individual users on this forum.

Sure, if you're a user of there's and you've been in contact with them for ages and haven't had any results, then by all means, come here and rant.
But if you're just going to come straight here and skip the normal support processes, then you deserve to be ignored.
 
daffy said:
Why dont you phone their support line?
I think Web Intact should refuse to do tech support for individual users on this forum.

Sure, if you're a user of there's and you've been in contact with them for ages and haven't had any results, then by all means, come here and rant.
But if you're just going to come straight here and skip the normal support processes, then you deserve to be ignored.
Click to expand...

:p Whats this got to do with you ?

Its between me and webintact so but out!

:rolleyes:
 
daffy..

i agree - vrapt0r's approach might be wrong - as quoted directly - but -
you obviously have not been a client of GWi

-telephone support is really lacking (in trying to be constructive - their support process is a problem ) - lotsa room for improvement
-email support is almost non-existant (mails received in their spambasket confirmed)

so having mr webintact on the forum does HELP ALOT!
 
Some support line try and call the after hours number, the number is off and you cant even leave a voice message cause the mailbox is full.

The after hours nuber is suppose to work from 5-10pm, tryed it at nine and it was off

Come on GWI wake up or you're going to start loosing clients.
 
Network very erratic during the day today, sometimes on sometimes off, but my IM seems stop working, can't logon anymore, already sent email to GWI support with login error logs.....and can't ping www.telkom.co.za, always destination unreachable......maybe inter-connection problem??
 
diebaas said:
Some support line try and call the after hours number, the number is off and you cant even leave a voice message cause the mailbox is full.
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There is no monitored mailbox service on the after hours number. Even if you are able to leave a message, it will never be heard. You will also get through to voicemail if the line is busy, as the message clearly states.

The after hours nuber is suppose to work from 5-10pm, tryed it at nine and it was off
Click to expand...
I assume that was on the weekend seeing as you posted this on a Monday? Refer to my earlier post regarding support times, or review the contents of our website

[OUPA said:
MrNutz]-telephone support is really lacking (in trying to be constructive - their support process is a problem ) - lotsa room for improvement
Click to expand...
5 land lines, one cellphone, 3 permanent staff and an additional 3 for higher level support, just in the national support centre JHB. Approximately 70 regional agents also supporting their own clients...
-email support is almost non-existant
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One incident of a mail to support@ doesn't qualify as non-existent. The trouble ticket system works well for most - there is more than one method of contacting us.

cyberarmy said:
Network very erratic during the day today, sometimes on sometimes off,
Click to expand...
Yes - apologies about that, but one of our main sites in JHB was severely damaged by iBurst's installation team - not the first time they have done this, and it took most of the day yesterday to get it back up to standard again.

Brief outages will be experienced in some areas today and possibly tomorrow due to the same repairs being undertaken.


And a reminder to all here that this is not an official support forum. Your questions may go unanswered for some time, so please don't rely on them being answered here.
 
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Yip every one is having problems.

Ping www.telkom.co.za and and this is the result:

ping www.telkom.co.za

Pinging ctb-cache3-vif1.saix.net [198.54.202.4] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 198.54.202.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 
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Web Intact said:
There is no monitored mailbox service on the after hours number. Even if you are able to leave a message, it will never be heard.
I assume that was on the weekend seeing as you posted this on a Monday? Refer to my earlier post regarding support times, or review the contents of our website
.
Click to expand...

It was last night ill send u a copy of my cellphone bill to prove you wrong. And i tryed calling the cell number on monday before and after i placed my post.

call details from that i got from the vodacom website:
Call 2007-08-27 20:47:22 - 0761887761 18 - R -0.34 No
Call 2007-08-27 21:24:21 - 0761887761 5 - R -0.10 No
Call 2007-08-27 21:52:10 - 0761887761 17 - R -0.32 No
 
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GlobalWebIncontact
I live in PTA East, there are two towers with sectors within 12 KM from where I live. Now, I study Networking (DIPITNET & CCNA) - no to blow my own horn - but I think I've earned the title of "knowing a bit about 802.11 standards and networking".... these guys GWI... dont know what they are doing... I heard of them about 6 days ago, that same day, I called one of their 'branches' and requested that I be signed up.... I did that the same day as well, the guys said he will have me connected the next day, and that I dont need any setup, esc esc. NOW for the funny bit, I have a 20db Yagi, as well as a 30db Grid..... both of them perform very well!! First they give me the wrong usernames & passwords, & the wrong details about their towers. That aside, 2 days later (and two days of figuring everything out for myself), I managed to get my 200mw long range multi client bridge to connect to their tower. Now.... to make a long story & complaint shorter, I have spent over 1.5hours on a cellphone talking to these guys to get my connection working, on top of that they DO SHAPE SOME OF THEIR PORTS, i.e ftp, and completely block others like bt (Bitorrent). Their backbone links continuously fail. They are using Mikrotik Software do do their routing esc, and I can promise you that most of their admins and technicians dont know how to work the systems.... I'm fully connected now for almost 5 hours, and sofar by connection fails every 15 minutes or so, (I'm receiving a lot of packet failure and timeouts), now you may ask, but that sounds like its your connection, my answer, I have l.o.s to their one tower, its less than 10KM, no fresnel (not noticable anyway) and my bridge device is new, and I have tested two other devices on the antennas as well, and as expected a very good signal. When I coudn't get it right, they sent out a guy, this "expert" did everything I did, to the book. He said everything will work, I just need to input the pppoe details again, he was very quick to take my 300 bucks and he drove away in quite a hurry, guess what.... it never worked...

There was however one guy which saved me from completely losing it his name is Schalk, he works the support phone... after about 72 minutes on a cell, we finally got it working... well, we got the tower to authenticate the pppoe. and, well now before I'm a "client" I will have canceled my contract/wireless application form thingy.

on a last note when you call someone, they either play merry-go-call-a-around or their reps are extremely arrogant and agro....

They are going to lose a lot of clients....

Oh and, they must just watch out that their router OS'es dont die all over their network...

If there is rep out there for this company, he/she must personally contact me with a explanation!
 
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