Kloon
Expert Member
This is the part we say, we told you so!
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[OUPA]MrNutz
Expert Member
Bandwidth top ups
500 megs R 85.00
1 Gig R 170.00
3 Gig R 450.00
being a user of all 3 TIER1 providers and as an X-GWI user - this doesn't add up!
a verizon 3gb acc from ISP x costs sub R300......don't even want to know what verizon is actually asking a reseller at cost!
what can i say.
500 megs R 85.00
1 Gig R 170.00
3 Gig R 450.00
being a user of all 3 TIER1 providers and as an X-GWI user - this doesn't add up!
a verizon 3gb acc from ISP x costs sub R300......don't even want to know what verizon is actually asking a reseller at cost!
what can i say.
diebaas
Senior Member
Has anyone whom has send a mail to [email protected] had any reply yet.
Kloon
Expert Member
dont send to much, you might get capped.
diebaas
Senior Member
No comment yet from MR Webintact
They say change is good if it benifets both parties but in this case only one party is going to benifet.
They say change is good if it benifets both parties but in this case only one party is going to benifet.
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Rocket-Boy
Honorary Master
Why would anyone go with a WISP that restricts your access to certain things when ADSL is cheaper? if they lose a price advantage then WISP's are nothing *not that they were to begin with*
Web Intact
Well-Known Member
Right - the much anticipated response by myself on these forums:
I'm going to use quotes from various posts on this thread and this one http://mybroadband.co.za/vb/showthread.php?t=90902 as a sort of FAQ to why the GWI usage policy change has been decided:
This is true - except for the name (Rob Salomon).
Until now, GWI has been running pretty much at break-even or less. All our previous monetary resources have been depleted, making it necessary for us to seek further investment for expansion & maintenance. The new investors have insisted the company operations be restructured to show a profit, which is understandable and obvious. In our operations cost analysis, we found that 2% of the users consume 40% of the bandwidth, and have decided that in the interests of the other 98% that our policy change to benefit them. Our greatest single operational expense by far is bandwidth.
These benefits will be in terms of capital expenditure arising out of actually making a profit and being able to fund further upgrades and expansion. Part of the upgrade will be a change in wireless technology in many areas.
Not quite - our prices have not increased, just a cap implemented, and the new pricing structure does not start with immediate effect. The capping policy will be implimented sometime early in November, and will most likely be in full effect by December's billing period.
What will change in terms of delivery is that we'll no longer differentiate packages by speed - all clients will have the same speed. This is still to be decided, but will most likely be something like 512 MIR/128 CIR or 512 MIR/256 CIR.
So those clients that are within the capping policy will benefit, others will not.
Once again - not quite. 98% of our customers won't even notice any difference. The 2% of users that it will affect will no longer have access to cheap bandwidth previously subsidised by the remaining 98%. Although it wasn't worded as well as it could have been in the customer letter that was emailed, there is effectively a notice period.
All our customer's contracts are on a month-to-month basis, which means that it is only valid for one month at a time. None of our customers are bound by a long-term contract.
No - as stated, it is a month-to-month contract, and the term of that contract will be honoured. We won't force anyone into anything they don't want within the contract period, and customers are free to change their subscription, keep it as is or cancel altogether.
You could say - same same but different. Throw the sentence in a hat, juggle it around a bit and you might come out with the words in the correct order...
Actually, we do care. The only way we can afford the upgrades and expansion is to control the consumption, and for 98% of our users, this will translate to an improved experience at no additional cost.
Believe me when I say that 3Gb @ R350 leaves a *very* slim margin of 'profit' for GWI, which then has to be spent on other operational expenses - tower rentals, electricity, phones, equipment, staff, insurance, commissions etc etc.
You are free to get a quote from Verizon directly and do the math yourself. If you buy 3Gb @ less than R300 (which is about what we pay) then you need to add your transport costs; e.g. ADSL line rental, which costs R245 for a 384k line. Our transport costs are less than ADSL.
Emails will be answered - we have a lot to get through at this stage...
If and when bandwidth costs do come down, these savings will be passed on to our clients - most likely as increased quotas.
I'm going to use quotes from various posts on this thread and this one http://mybroadband.co.za/vb/showthread.php?t=90902 as a sort of FAQ to why the GWI usage policy change has been decided:
This is true - except for the name (Rob Salomon).
Until now, GWI has been running pretty much at break-even or less. All our previous monetary resources have been depleted, making it necessary for us to seek further investment for expansion & maintenance. The new investors have insisted the company operations be restructured to show a profit, which is understandable and obvious. In our operations cost analysis, we found that 2% of the users consume 40% of the bandwidth, and have decided that in the interests of the other 98% that our policy change to benefit them. Our greatest single operational expense by far is bandwidth.
These benefits will be in terms of capital expenditure arising out of actually making a profit and being able to fund further upgrades and expansion. Part of the upgrade will be a change in wireless technology in many areas.
and
Not quite - our prices have not increased, just a cap implemented, and the new pricing structure does not start with immediate effect. The capping policy will be implimented sometime early in November, and will most likely be in full effect by December's billing period.
What will change in terms of delivery is that we'll no longer differentiate packages by speed - all clients will have the same speed. This is still to be decided, but will most likely be something like 512 MIR/128 CIR or 512 MIR/256 CIR.
So those clients that are within the capping policy will benefit, others will not.
Once again - not quite. 98% of our customers won't even notice any difference. The 2% of users that it will affect will no longer have access to cheap bandwidth previously subsidised by the remaining 98%. Although it wasn't worded as well as it could have been in the customer letter that was emailed, there is effectively a notice period.
All our customer's contracts are on a month-to-month basis, which means that it is only valid for one month at a time. None of our customers are bound by a long-term contract.
No - as stated, it is a month-to-month contract, and the term of that contract will be honoured. We won't force anyone into anything they don't want within the contract period, and customers are free to change their subscription, keep it as is or cancel altogether.
You could say - same same but different. Throw the sentence in a hat, juggle it around a bit and you might come out with the words in the correct order...
Actually, we do care. The only way we can afford the upgrades and expansion is to control the consumption, and for 98% of our users, this will translate to an improved experience at no additional cost.
Believe me when I say that 3Gb @ R350 leaves a *very* slim margin of 'profit' for GWI, which then has to be spent on other operational expenses - tower rentals, electricity, phones, equipment, staff, insurance, commissions etc etc.
You are free to get a quote from Verizon directly and do the math yourself. If you buy 3Gb @ less than R300 (which is about what we pay) then you need to add your transport costs; e.g. ADSL line rental, which costs R245 for a 384k line. Our transport costs are less than ADSL.
Emails will be answered - we have a lot to get through at this stage...
If and when bandwidth costs do come down, these savings will be passed on to our clients - most likely as increased quotas.
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diebaas
Senior Member
When will we know
So if you want to stay with your old connection you can
We will be waiting hope it doesnt take as long as what it takes to respond to a support e-mail
Web Intact
Well-Known Member
not quite, unless you want to remain at 128k while everyone else gets upgraded?
- read my corrected post...
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diebaas
Senior Member
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Web Intact
Well-Known Member
well... :
Hello? Of course not. Once the contractual period has expired, the new policy will apply.
diebaas
Senior Member
Hello!! and ok
Mr Webintact
I have a question
if 98% of your clients are not exceeding 3gb usage per month then why would you possibly want to restructure your entire product line because of only 2% of your users? Wouldnt it simply be better to completley drop the clients that are consuming 40% of your networks bandwith or prehaps just impose thresholds on thier accounts? The 40% would then improve the service to your other users and they would not require this huge 'upgrade' of your network ... hence saving the company money.
I have a question
if 98% of your clients are not exceeding 3gb usage per month then why would you possibly want to restructure your entire product line because of only 2% of your users? Wouldnt it simply be better to completley drop the clients that are consuming 40% of your networks bandwith or prehaps just impose thresholds on thier accounts? The 40% would then improve the service to your other users and they would not require this huge 'upgrade' of your network ... hence saving the company money.
Another one ...
Who would invest R200m in company that has just reached break-even point and at times even less after a good few years in business?
Surely a company needs to be showing big profits before you get an investment like that?
How did you get a frequency license when ICASA is not issuing the various licences you would need before applying for a specific frequency?
Who would invest R200m in company that has just reached break-even point and at times even less after a good few years in business?
Surely a company needs to be showing big profits before you get an investment like that?
How did you get a frequency license when ICASA is not issuing the various licences you would need before applying for a specific frequency?
acidrain
Executive Member
I think government and sentech are a good example.
tell me, did anybody think of your new client market with this approach?
i can get telkom adsl cheaper, and with TI more bandwith!
oh wait, i can't get telkom adsl in my area
well now we have wimax, cheaper install and same "adsl" costs and less restrictions.
i can get telkom adsl cheaper, and with TI more bandwith!
oh wait, i can't get telkom adsl in my area
well now we have wimax, cheaper install and same "adsl" costs and less restrictions.