Web Intact (Or intactless service)

Craig123 said:
I personally cant see why any new customer would go with GWI.

What was once the attraction, is no longer...
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The "once" attraction of gwi was obviously the uncapped account (where people were dl'n heavy amounts of data ) which, according to their research, accounted for only 3% so if that percentage is accurate i doubt they will lose too much buisness.

I see them becoming like vodacom, mtn, cellc etc where they aim to offer internet access, and not large amounts of dl'n. If that is the case take a look at the customer base of the cellular networks ( Their R/GB is more than gwi's but still people use them purely on the basis that they want internet access and the odd music dl here and there )
 
Craig123 said:
Mr Webintact

I have a question

if 98% of your clients are not exceeding 3gb usage per month then why would you possibly want to restructure your entire product line because of only 2% of your users? Wouldnt it simply be better to completley drop the clients that are consuming 40% of your networks bandwith or prehaps just impose thresholds on thier accounts?
Click to expand...

That's exactly what we are doing!

However, if we did it your way, then we'd have to continuously chase heavy users and restrict only their accounts. We'd then also be accused of not truly delivering on a product (uncapped). This way, all your suggestion are achieved automatically....

The 40% would then improve the service to your other users and they would not require this huge 'upgrade' of your network ... hence saving the company money.
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Are you suggesting we also don't grow our client base or invest in newer, more effective & efficient technologies?

Who would invest R200m in company that has just reached break-even point and at times even less after a good few years in business?
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Because the growth has been continually positive...

Surely a company needs to be showing big profits before you get an investment like that?
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Not necessarily - just profit potential... I did describe the profit issue in my original 'FAQ' post.

How did you get a frequency license when ICASA is not issuing the various licences you would need before applying for a specific frequency?
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I'm afraid I can't explain that here...

I personally cant see why any new customer would go with GWI.
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4 reasons off the cuff...
  • We're still cheaper than ADSL
  • We can offer service in a lot of areas that don't have ADSL
  • Alternative to Telkom for whatever reason
  • As a backup/alternate service
 
Northcliff Tower

Anybody else having problems with the Northcliff Tower?

I've been experiencing bad pings to the tower since around noon today and it's really getting bad now :mad:

Pinging 10.0.96.72 with 32 bytes of data:

Reply from 10.0.96.72: bytes=32 time=180ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=475ms TTL=63
Reply from 10.0.96.72: bytes=32 time=363ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=89ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=295ms TTL=63
Reply from 10.0.96.72: bytes=32 time=887ms TTL=63
Reply from 10.0.96.72: bytes=32 time=124ms TTL=63
Reply from 10.0.96.72: bytes=32 time=152ms TTL=63
Reply from 10.0.96.72: bytes=32 time=591ms TTL=63
Reply from 10.0.96.72: bytes=32 time=798ms TTL=63
Reply from 10.0.96.72: bytes=32 time=803ms TTL=63
Reply from 10.0.96.72: bytes=32 time=802ms TTL=63
Reply from 10.0.96.72: bytes=32 time=658ms TTL=63
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=653ms TTL=63
Reply from 10.0.96.72: bytes=32 time=590ms TTL=63
Reply from 10.0.96.72: bytes=32 time=368ms TTL=63
Reply from 10.0.96.72: bytes=32 time=727ms TTL=63
Reply from 10.0.96.72: bytes=32 time=406ms TTL=63
Reply from 10.0.96.72: bytes=32 time=852ms TTL=63
Reply from 10.0.96.72: bytes=32 time=391ms TTL=63
Reply from 10.0.96.72: bytes=32 time=483ms TTL=63
Reply from 10.0.96.72: bytes=32 time=137ms TTL=63
Reply from 10.0.96.72: bytes=32 time=900ms TTL=63
Reply from 10.0.96.72: bytes=32 time=587ms TTL=63
Request timed out.
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=455ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=648ms TTL=63
Reply from 10.0.96.72: bytes=32 time=414ms TTL=63
Reply from 10.0.96.72: bytes=32 time=427ms TTL=63
Reply from 10.0.96.72: bytes=32 time=277ms TTL=63
Reply from 10.0.96.72: bytes=32 time=453ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=121ms TTL=63
Reply from 10.0.96.72: bytes=32 time=119ms TTL=63
Reply from 10.0.96.72: bytes=32 time=52ms TTL=63
Reply from 10.0.96.72: bytes=32 time=55ms TTL=63
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=22ms TTL=63
Reply from 10.0.96.72: bytes=32 time=212ms TTL=63
Reply from 10.0.96.72: bytes=32 time=779ms TTL=63
Reply from 10.0.96.72: bytes=32 time=299ms TTL=63
Click to expand...
 
Last edited:
JohanG said:
Anybody else having problems with the Northcliff Tower?

I've been experiencing bad pings to the tower since around noon today and it's really getting bad now :mad:
Click to expand...

So much for the theory that it will be a better service with less problems.....

Politicians - ISP's there's no difference.

Don't ping too much there Johan, you might exceed your cap limit with all those packages you send...ahaha


Web Intact said:
No - as stated, it is a month-to-month contract, and the term of that contract will be honoured. We won't force anyone into anything they don't want.
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We did not want a cap and you still did it so...what's the point in saying something that's obviously not true?

Because the growth has been continually positive...
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But no profit huh? man, the business sense in this country is shocking. How does a company who makes no profit, expand so "positively"?

Who is to blame then, if said profits are used strictly for the purpose of rapid expansion? do you even survey area's in order to determine if there's even a market, or do you simply expand because it's fun?
 
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Baron Hohenzollern said:
So much for the theory that it will be a better service with less problems.....

Politicians - ISP's there's no difference.
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By your tone, I understand your frustration. I'd guess your usage profile falls within those 2% of excessive consumers, and your service will no longer be as cheap as it was?

Please understand that things don't just happen at the flick of a switch. Network upgrades involve a huge amount of work, and we are only completing the planning stages at this point.

Don't ping too much there Johan, you might exceed your cap limit with all those packages you send...ahaha
Click to expand...
A (big packet) 1400 byte ping generates about 22 kbps of traffic, so it's highly unlikely this will make a dent in the forthcoming caps. If, however, you run this ping continuously 24hrs a day, after a 30-day month you will have generated around 7Gb of traffic - so yes, it is possible to exceed your cap with a *large* ping. A standard 32 byte ping could consume as much as 162 Mb over 30 days.

We did not want a cap and you still did it so...what's the point in saying something that's obviously not true?
Click to expand...
Semantics - I meant within the contracted period.

But no profit huh? man, the business sense in this country is shocking. How does a company who makes no profit, expand so "positively"?
Click to expand...
As you may or may not be aware - bandwidth costs in SA are pretty expensive. Expanding=more customers=higher running costs=hgher consumption. The margin at the end of the day has remained much the same. We have also changed our bandwidth supplier in many areas since the early days to one which costs a lot more, but is far better quality; so our original business model no longer generated the profits we saw in the beginning. The customers experience improved in these areas, but GWI profits went down drastically.

Who is to blame then, if said profits are used strictly for the purpose of rapid expansion?
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No one is to blame - this is not a witch hunt.
do you even survey area's in order to determine if there's even a market,
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yes
or do you simply expand because it's fun?
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No, but building new sites is more fun than maintaining existing ones...:D


hmmm.... looks like your other post in a different thread was deleted? I had a whole list of answers for that one too....
 
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Web Intact said:
We have also changed our bandwidth supplier in many areas since the early days to one which costs a lot more, but is far better quality;
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So what's the reason (this time) for the bad response from the Northcliff tower?
 
I will do so when I get back home and the problem is still there, but how do you explain the reponse times (and timeouts) that I posted earlier?

This was last night just before 24:00

Pinging 10.0.96.72 with 32 bytes of data:

Reply from 10.0.96.72: bytes=32 time=180ms TTL=63
Reply from 10.0.96.72: bytes=32 time=14ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=475ms TTL=63
Reply from 10.0.96.72: bytes=32 time=363ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=89ms TTL=63
Reply from 10.0.96.72: bytes=32 time=4ms TTL=63
Reply from 10.0.96.72: bytes=32 time=295ms TTL=63
Reply from 10.0.96.72: bytes=32 time=887ms TTL=63
Reply from 10.0.96.72: bytes=32 time=124ms TTL=63
Reply from 10.0.96.72: bytes=32 time=152ms TTL=63
Reply from 10.0.96.72: bytes=32 time=591ms TTL=63
Reply from 10.0.96.72: bytes=32 time=798ms TTL=63
Reply from 10.0.96.72: bytes=32 time=803ms TTL=63
Reply from 10.0.96.72: bytes=32 time=802ms TTL=63
Reply from 10.0.96.72: bytes=32 time=658ms TTL=63
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=653ms TTL=63
Reply from 10.0.96.72: bytes=32 time=590ms TTL=63
Reply from 10.0.96.72: bytes=32 time=368ms TTL=63
Reply from 10.0.96.72: bytes=32 time=727ms TTL=63
Reply from 10.0.96.72: bytes=32 time=406ms TTL=63
Reply from 10.0.96.72: bytes=32 time=852ms TTL=63
Reply from 10.0.96.72: bytes=32 time=391ms TTL=63
Reply from 10.0.96.72: bytes=32 time=483ms TTL=63
Reply from 10.0.96.72: bytes=32 time=137ms TTL=63
Reply from 10.0.96.72: bytes=32 time=900ms TTL=63
Reply from 10.0.96.72: bytes=32 time=587ms TTL=63
Request timed out.
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=455ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=648ms TTL=63
Reply from 10.0.96.72: bytes=32 time=414ms TTL=63
Reply from 10.0.96.72: bytes=32 time=427ms TTL=63
Reply from 10.0.96.72: bytes=32 time=277ms TTL=63
Reply from 10.0.96.72: bytes=32 time=453ms TTL=63
Request timed out.
Reply from 10.0.96.72: bytes=32 time=121ms TTL=63
Reply from 10.0.96.72: bytes=32 time=119ms TTL=63
Reply from 10.0.96.72: bytes=32 time=52ms TTL=63
Reply from 10.0.96.72: bytes=32 time=55ms TTL=63
Request timed out.
Request timed out.
Reply from 10.0.96.72: bytes=32 time=22ms TTL=63
Reply from 10.0.96.72: bytes=32 time=212ms TTL=63
Reply from 10.0.96.72: bytes=32 time=779ms TTL=63
Reply from 10.0.96.72: bytes=32 time=299ms TTL=63
Click to expand...
 
Depends what the problem is... could be signal, maybe you were d/l something at the same time & saturating your link.... hard to say definitively...
 
Web Intact said:
Depends what the problem is... could be signal
Click to expand...

What would cause my signal to suddenly deteriorate?

Web Intact said:
maybe you were d/l something at the same time & saturating your link.... hard to say definitively...
Click to expand...

It makes sense, and I did think of that, so I stopped everything, but the problem persisted. I'll double check again tonight when I get home before phoning support.

Thx
 
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I also connect to north cliff tower, tried ping 10.0.96.72 just now, average ping less than 10ms. No problem from my direction...
 
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Thx cyberarmy, hopefully it's not my signal and everything is back to normal ;)

btw, did you experience any lag last night?
 
JohanG said:
I'll double check again tonight when I get home before phoning support.
Click to expand...

Ok, have stopped everything on my machine and pinged the tower again. I still get 3-5% packet loss and an average of 200ms pings. As soon as I start browsing (eg. mybroadband.co.za), timeouts and pings goes for a ball...

I then did a speedtest and WTF, I've been throttled to 64kb!!! This is not suppose to happen until next month when the new packages are in effect (i.e. new contract month) :mad::mad::mad:

Correct me if I'm wrong, but if you are on a month-to-month contract, you can't change the rules during the month.
 
JohanG said:
I then did a speedtest and WTF, I've been throttled to 64kb!!! This is not suppose to happen until next month when the new packages are in effect (i.e. new contract month) :mad::mad::mad:

Correct me if I'm wrong, but if you are on a month-to-month contract, you can't change the rules during the month.
Click to expand...

Just got of the line with GWI support. I was mistaken with the above mentioned assumption. It appears that my signal strength is very weak and they must come out to check my equipment. :o:o
 
expect to be ignored on the throttle issue ,if they ignore you then next month the problem will go away
 
Web Intact said:
By your tone, I understand your frustration. I'd guess your usage profile falls within those 2% of excessive consumers, and your service will no longer be as cheap as it was?
Click to expand...

Yes I am within the alleged "2%" of the people, but whether it would be expensive or not, I honestly do not know since I haven't received any price list to determine precisely in which catagory I fall. Nor is there any indication on the website as to the usage that have been made during the month. I assume this will be placed there eventually?

I would always fall in the "2%" by the simple nature of Linux systems as a whole, there are updates every second day and some of them have quite large files attached to them, not much to mention of a latest release that would set me back by 700MB's. Which is why I enjoyed this service up to this point.


A (big packet) 1400 byte ping generates about 22 kbps of traffic, so it's highly unlikely this will make a dent in the forthcoming caps.
Click to expand...

I was kidding with the person, don't be so defensive all the time.
 
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Nope, besides I spoke to Mr. Web Intact and he managed to update my email on their side and I receive my first invoice after one year of subscription.......

It would be nice if we will get uncapped local when it becomes effective to ADSL users.
 
Yesterday I received my invoice for next month, but that's it.
 
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