diebaas
Senior Member
OK Lets wait and see 11 Days untill end november and beginning december
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: If you were buying a TV today, which brand would you choose?
Web Intact (Or intactless service)
- Thread starter Jacobl
- Start date
-
- Tags
- worst wisp
OK Lets wait and see 11 Days untill end november and beginning december
buffalobill
Senior Member
Eish - from insulting to patronising... you're on a roll...
Dude. I certainly was not being insulting. I can be if you want ....
You know my feelings that I resent being treated in such a cavalier fashion and then being ignored. Anyway, end of story. What you're *promising* better be damn good or I'm off to ADSL. I just don't have the time to do that now, so consider this a period of grace.
Web Intact
Well-Known Member
Fair enough, and point noted... that particular router was replaced after a lightning strike in October, and the www access part of it wasn't disabled. It's done now, thanks to your login attempts!
On the note of security - you should know that if you do manage to log in to an insecure network and are caught, it can still mean trouble for you. It's like entering someone's house who forgot to lock their front door. The fact that it wasn't locked doesn't change that it's still breaking and entering...
buffalobill said:
Now if you had qualified your posts with 'dude' previously, maybe I may not have been so sensitive about the tone!
And I like Grace... she's purdee....
diebaas
Senior Member
You see no post from any GWI client wanna know why, the connection has been down since friday afternoon, try and contact their after hours number just voice mail, come on what happend ,
Why do you have a support line after hours if their is no answer, some client relation skills you are maintaining
Why do you have a support line after hours if their is no answer, some client relation skills you are maintaining
diebaas
Senior Member
Its sunday night still no connection and still no way to get hold of gwi.
acidrain
Executive Member
Im sure it had something to do with the storm that hit over the w/e.
diebaas
Senior Member
No it did not have anything to do woth a storm,
Got hold of gwi this morning, the support consultant said they did work on the tower on friday and it was working but they had no idee that it was not working and no one notifyed them,
Ok how can we notify them if there is a problem if the after hours support line is off and goes to voice mail.
Web Intact
Well-Known Member
No - it was as a result of the storm. Our local reps went there on friday aft/eve and tried to get it back online, but there was too much damage. Only managed to get replacements today. Not sure who you spoke to, but they were talking about somewhere else...
diebaas
Senior Member
Well then there is a snake in the grass, Cause there was a storm on Thursday and the connection worked right through it, on friday when there was no storm it decided to go down.
Now please explain to me how it works and why is there no way to get hold of GWI after hours (before 10 at night).
Now please explain to me how it works and why is there no way to get hold of GWI after hours (before 10 at night).
Web Intact
Well-Known Member
OK -but I'll keep it simple and bite-sized...
Ever heard of any one of the following?:
lightning, Eskom, UPS, battery backup
I'll just throw that out there and let you stew with it for a while...
If you come up with an answer of 'yes' to any of the above in the list, make some snake soup...
If your answer is 'no' to all of the above, I'm going to have to go way back to the Boer War with you on this one, and we'll do it via PM, OK?
And if my memory serves me correctly, there was a mother of a storm on Friday eve - that'll explain the soaking wet back seats in my car who's windows got left open - and again on Saturday...
There's a problem with a/h support at the moment, so I'm afraid we're down to 8-5 telephonically, and email 24/7 right now. You may contact your local agent in the meantime.
Should be back to normal soon.
diebaas
Senior Member
Yes
Well maybe in JHB but not here
Ironic how are you suppose send a e-mail if you have no internet connection. Sadly i cancelled my dail-up connection the day i signed up GWI.
Tried that they just dont answer their phones and even got in my vechile and passed their shop not a soul in sight.
Thats a bit silly. Leaving your car windows open 2 nights in a row...
Rocket-Boy
Honorary Master
I know IT people are sarcastic, heck im prolly the most sarcastic person I know.
But... when you are dealing with clients then some form of professional behaviour is nice.
Mr GWI, its so strange, I have gone from sometime wanting to commend you for handling the quesitons/abuse you receive on here well. But other times(mostly) and times like right now I find you to be arrogant and rude.
While I know this has nothing directly to do with me, you attitude really annoys me.
My suggestion to you would be to attend a customer service course of some sort and to grow some people skills.
Okaythanksbye
But... when you are dealing with clients then some form of professional behaviour is nice.
Mr GWI, its so strange, I have gone from sometime wanting to commend you for handling the quesitons/abuse you receive on here well. But other times(mostly) and times like right now I find you to be arrogant and rude.
While I know this has nothing directly to do with me, you attitude really annoys me.
My suggestion to you would be to attend a customer service course of some sort and to grow some people skills.
Okaythanksbye
He doesn't really have much of a choice around here, does he?
If he doesn't respond for a while, you lot get abusive, and when he does respond, you lot get abusive.
He came here to help shed a little light on the operations of his company.
You lot start using this place as a tech support forum, when he's clearly given you numerous other methods.
Now, I understand that sometimes the other methods dont work, but thats no excuse for the abuse.
Yup, sumthings changed - for the worst.
Service I got from WebAfrica this morning =
And thanks also to a "little help from my friends" - you know who you are
EDIT: Unsubscribing from this Thread now, like I said GWI served me well but it's time to move on.
Ciao ...
Service I got from WebAfrica this morning =
And thanks also to a "little help from my friends" - you know who you are
EDIT: Unsubscribing from this Thread now, like I said GWI served me well but it's time to move on.
Ciao ...
Last edited:
The job can be done perfectly without the arrogant attitude.
All that Mr GWI has to do is come state the facts and answer the questions, keep the personal business out of it. If someone attacks him , does he even need to reply to them? Ignore and focus on real constructive information.
Reason i chucked them along time ago was because of their BS attitude.
Anway, they only burn themselves with this thread.
acidrain
Executive Member
Given that he should just come on and "answer the questions", lets see how it all goes down shall we...
Okay we can all agree this is the qeury/question.. right?
Well there you have it, the facts and the answers to the question in a certainly calm and professional manner.
No offense to diebaas as im sure he is frustrated but now after the question has been answered he gets all sarcastic ( which in my opinion would be offending given that GWI would know more about what happened than diebass, yet he reckons he knows better ).
As i said, no offence bud.
...reply
Yes, maybe coming off as arrogant and rude, but he gave the answer to the problem and for some reason it is ignored and as i stated above, sarcasm is past on to him. Sometimes to get through to the arrogant, you have to be a little arrogant yourself.
So all in all i'll agree with daffy on this. The poor guy, who afaik is a techie and NOT a rep ( doesnt matter tho ) comes on to help people with their queries as best as possible. He doesn't HAVE to come on here but chooses to because he clearly wants to help but for giving this help he has to deal with several attacks, and even some personally in return. Not a very good deal dont you think. If you think he is BS'n when he gives you an answer, dont just say BS. Go find proof then because as many will know, wifi can be very unstable in bad weather.
And FYI.. if you guys stay in cpt, the storm was the WHOLE w/e, i should know because i was affected aswell.
diebaas
Senior Member
No offence taken.
The fact of the matter is, in any business you should keep your clients happy as far as you can right or wrong, and with a wisp or isp or any one that offers support and after hours support must make sure that it works.
Now it gets mentioned that there is a problem with the after hours number and we should send a mail,
Point 1: Must we smell that the number is not working,
Point 2: How must you send a mail if there is no connection.
A good support centre is the company we use for our mail server. You can have a problem in the middle of the night with the server all you have to do is submit a ticket online and sms them the ticket number and they'll get back to you asap.
Again bud no offence taken but do you see where i come from.