Web Intact (Or intactless service)

diebaas said:
No offence taken.

The fact of the matter is, in any business you should keep your clients happy as far as you can right or wrong, and with a wisp or isp or any one that offers support and after hours support must make sure that it works.

Now it gets mentioned that there is a problem with the after hours number and we should send a mail,

Point 1: Must we smell that the number is not working,
Point 2: How must you send a mail if there is no connection.

A good support centre is the company we use for our mail server. You can have a problem in the middle of the night with the server all you have to do is submit a ticket online and sms them the ticket number and they'll get back to you asap.

Again bud no offence taken but do you see where i come from.
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I agree with you 100%. Without sufficient support, you have unhappy clients which in turn makes a bad image for the company but im not disputing that. Thats GWI's problem and the attacks should be directed to them, whether they get it or not is a different story. I just don't get why the MyADSL GWI has to take all the fire... maybe im being biased since i havn't ever used them, but then again i have to deal with telkom ( maybe slightly better support but the service still sucks a$$ )
 
acidrain said:
I agree with you 100%. Without sufficient support, you have unhappy clients which in turn makes a bad image for the company but im not disputing that. Thats GWI's problem and the attacks should be directed to them, whether they get it or not is a different story. I just don't get why the MyADSL GWI has to take all the fire... maybe im being biased since i havn't ever used them, but then again i have to deal with telkom ( maybe slightly better support but the service still sucks a$$ )
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I Agree....

But its the same in the company i work for i hear all the s##t and then reports it to my boss.
 
I've been following this thread since it was created, and my comment above is not just about the last post webintact made.

Fact is if anyone is interested in gwi and comes along and reads this thread,i highly doubt they will be impressed at all. But hey, I've got no potential customers to lose
 
Thanks to those who defended my answer, and apologies to those I offended.

It's so hard to convey tone on a text forum - I tried to be witty with a touch of sarcasm, but I was also feeling frustrated and a little pi$$ed at diebaas' snotty answer.

I take posts here personally, and I know I shouldn't. I'm responsible for the physical network, and when it doesn't run smoothly I lose sleep over it. When the pressure builds, it's really hard to keep your cool and last weekend was pretty hectic.

Not to mention the beating I gave myself for leaving my car windows open! (and only on Friday - I did learn my lesson!) :D
 
Web Intact said:
Thanks to those who defended my answer, and apologies to those I offended.

It's so hard to convey tone on a text forum - I tried to be witty with a touch of sarcasm, but I was also feeling frustrated and a little pi$ at diebaas' snotty answer.

I take posts here personally, and I know I shouldn't. I'm responsible for the physical network, and when it doesn't run smoothly I lose sleep over it. When the pressure builds, it's really hard to keep your cool and last weekend was pretty hectic.

Not to mention the beating I gave myself for leaving my car windows open! (and only on Friday - I did learn my lesson!) :D
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Mr Web Intact, the same way you get frustrated the users gets as well if something is not working, Hey but my apologies for being snotty in future i'll try and add a touch of sarcasm and leave the snotty part out.
 
diebaas, I understand your frustration and reason for moaning here, but hey it was your choice to sign up with a wisp. There is so many threads warning people about joining wisps on here. This section of myadsl is becoming like a support centre for gwi, which it is not. Just my opinion.
 
Kloon said:
diebaas, I understand your frustration and reason for moaning here, but hey it was your choice to sign up with a wisp. There is so many threads warning people about joining wisps on here. This section of myadsl is becoming like a support centre for gwi, which it is not. Just my opinion.
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Thanks for understanding.

Has the weather in the Cape calmed down?
 
Kloon said:
diebaas, I understand your frustration and reason for moaning here, but hey it was your choice to sign up with a wisp. There is so many threads warning people about joining wisps on here. This section of myadsl is becoming like a support centre for gwi, which it is not. Just my opinion.
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There may be, but I cannot recall anyone giving reasons. Can you recap?
 
Just came back from overseas business trip, was told no internet since last friday, back at home but it works, but speed really pathetic, so what happened to the 512kbps upgrade? Seems like downgraded to 56k.
 
buffalobill said:
Given that there is no after hours or weekend support, when is the mail server going to be fixed?
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They told me that it will be fixed on monday and that i will also be back on Verizon. I cant wait to get off this IS DSL, the connection breaks every 30 secs and feels slower than dial up.:mad:
 
The contactless service

*NO* outgoing email since Friday mid-day. For God's sake, get with it and jump. This is so basic.
I won't even talk about the speed, but the non-availability of a mission critical resource is just amateurish.
 
I just hope i havent lost any new emails that was sent to me during the down time.
 
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This is getting really really slow im getting download speeds in bytes not kilobytes.
 
Mr GWI,

You said,
Web Intact said:
I'd say 'not losing' in place of 'benefiting', but yes - as I said in my previous post. These things are coming...

I have also said as much here before, that the 'full' system will be in place by end November/early December...

All the toys you are asking for will be there, including p2p...
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Ok November has passed and we are already 3 days into december, nothing has changed.

Also whats happening with the connection speeds, connection breaks every 30 sec or so.
 
diebaas said:
Mr GWI,

You said,

Ok November has passed and we are already 3 days into december, nothing has changed.

Also whats happening with the connection speeds, connection breaks every 30 sec or so.
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We on IS backbone now. That's why, supposed to be fixed today.
 
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