Web Intact (Or intactless service)

Start Time: 08:59:01
End time: 09:00:03
Download Size: 409600 bytes
Time Delta: 62.063109874725 seconds
Download Speed: 6 KBytes/s
Line Speed: 48 kbits/s
 
Start Time: 13:07:54
End time: 13:08:46
Download Size: 409600 bytes
Time Delta: 51.826632976532 seconds
Download Speed: 8 KBytes/s
Line Speed: 64 kbits/s
 
Start Time: 19:07:08
End time: 19:08:51
Download Size: 409600 bytes
Time Delta: 102.92775821686 seconds
Download Speed: 4 KBytes/s
Line Speed: 32 kbits/s
 
Start Time: 06:10:48
End time: 06:11:00
Download Size: 409600 bytes
Time Delta: 11.809689044952 seconds
Download Speed: 34 KBytes/s
Line Speed: 272 kbits/s
 
My router shows a signal of 32!!!!!

Start Time: 17:38:19
End time: 17:39:27
Download Size: 409600 bytes
Time Delta: 68.07287979126 seconds
Download Speed: 6 KBytes/s
Line Speed: 48 kbits/s
 
Start Time: 17:45:01
End time: 17:45:13
Download Size: 409600 bytes
Time Delta: 12.738890171051 seconds
Download Speed: 31 KBytes/s
Line Speed: 248 kbits/s
 
Start Time: 17:54:52
End time: 17:55:43
Download Size: 409600 bytes
Time Delta: 50.497030973434 seconds
Download Speed: 8 KBytes/s
Line Speed: 64 kbits/s

Whats your signal cyberarmy?
 
Signal of 32.

Start Time: 06:10:30
End time: 06:10:44
Download Size: 409600 bytes
Time Delta: 14.491147994995 seconds
Download Speed: 28 KBytes/s
Line Speed: 224 kbits/s

Why is it that GWI has a speedtest on their site but they tell you it's not really acurate?

I normally use speedtest.net but could not even connect to that site yesterday.

Much faster this morning. I wish it'll keep on raining.
 
I have a signal strength of between 29 & 32 but expeience very slow browsing.

What would be the problem MrGWI?

Start Time: 18:26:46
End time: 18:27:42
Download Size: 409600 bytes
Time Delta: 56.274730920792 seconds
Download Speed: 7 KBytes/s
Line Speed: 56 kbits/s
 
Last edited:
fernandopires said:
Dns Ip

10.0.96.10
&
172.16.0.1
Click to expand...

It is bad practice to set your DNS manually, as we may change our DNS from time to time, as we have done in the past from 10.0.96.10 to 172.16.0.1.

It may and can change again. You should only set manual DNS for troubleshooting, or if your router cannot relay DNS requests properly.

DNS address is delivered automatically via PPPoE, and you should set your PC DNS address to your router's private IP address.

btw - 10.0.96.10 (in JHB/VZN) is a very busy router, and is set to relay the DNS address to 172.16.0.1 for people who manually set their DNS to it before we changed to 172.16.0.1.
You will get slow response if you choose 10.0.96.10 as your DNS.
 
rebel998 said:
I have a signal strength of between 29 & 32 but expeience very slow browsing.

What would be the problem MrGWI?

Start Time: 18:26:46
End time: 18:27:42
Download Size: 409600 bytes
Time Delta: 56.274730920792 seconds
Download Speed: 7 KBytes/s
Line Speed: 56 kbits/s
Click to expand...

You should call or email support with your account details so this can be checked, or call your agent to check your installation.

Signal strength is not the only factor that affects browsing speed.

Connection Quality is more important (usually a percentage) - can you see these figures on your CPE device?
 
Web Intact said:
It is bad practice to set your DNS manually, as we may change our DNS from time to time, as we have done in the past from 10.0.96.10 to 172.16.0.1.

It may and can change again. You should only set manual DNS for troubleshooting, or if your router cannot relay DNS requests properly.

DNS address is delivered automatically via PPPoE, and you should set your PC DNS address to your router's private IP address.

btw - 10.0.96.10 (in JHB/VZN) is a very busy router, and is set to relay the DNS address to 172.16.0.1 for people who manually set their DNS to it before we changed to 172.16.0.1.
You will get slow response if you choose 10.0.96.10 as your DNS.
Click to expand...

The installation team used manual DNS setting for me. Now I know what to do!
 
Web Intact said:
It is bad practice to set your DNS manually, as we may change our DNS from time to time, as we have done in the past from 10.0.96.10 to 172.16.0.1.

It may and can change again. You should only set manual DNS for troubleshooting, or if your router cannot relay DNS requests properly.

DNS address is delivered automatically via PPPoE, and you should set your PC DNS address to your router's private IP address.

btw - 10.0.96.10 (in JHB/VZN) is a very busy router, and is set to relay the DNS address to 172.16.0.1 for people who manually set their DNS to it before we changed to 172.16.0.1.
You will get slow response if you choose 10.0.96.10 as your DNS.
Click to expand...


but Mr webintact i have set my router before, to obtain the dns automatically and then when i connect a new pc to my network, the router asigns an ip via DHCP and an DNS called 10.0.96.1 and the internet doesnt work until i ad the missing 0 but i have done that a long time ago ill check it again tomorrow and see if it still happens and ill info u. Thanks Fernando
 
@fernandopires - check your DHCP settings

@HTP - soft capped. Yes. You merely get shifted to a 'cheaper', limited bandwidth upstream service with international via satellite, so with higher international latency.
This route does get busier as the month progresses, so it'll be slowest by the end of the month if you have been capped, with no other limitations.
 
HTP said:
Do Webintact have a site where you can go and check how much of your cap you have used so far? Something like IS ADSL site http://users.isdsl.net :)
Click to expand...

Well as far as my knowladge goes in a few posts back mr webintact said that when the service has been updated and the 128k moved to 512k the user stats page will also be ready.

But when i dont know.

MR WEBINTACT CAN YOU PLEASE GIVE US A STATUS UPDATE
 
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